#1
Posted 05 September 2014 - 12:06 AM
Grace.
#2
Posted 05 September 2014 - 12:12 AM
#3
Posted 05 September 2014 - 12:24 AM
BLOOD WOLF, on 05 September 2014 - 12:12 AM, said:
#4
Posted 08 September 2014 - 03:18 AM
Edited by Capt Grace, 08 September 2014 - 03:19 AM.
#5
Posted 08 September 2014 - 05:34 AM
Capt Grace, on 05 September 2014 - 12:06 AM, said:
Grace.
weekend. Don't expect any kind of response until Monday. Maybe even Tuesday. Don't worry, the one department that has been top notch, for the longest time, has been support.
Capt Grace, on 08 September 2014 - 03:18 AM, said:
Woops, just saw this. Did you at least get the automated response e-mail? If you have, they should be assigning it to a GM soon. (Support@mwomercs.com)
#6
Posted 08 September 2014 - 12:47 PM
IraqiWalker, on 08 September 2014 - 05:34 AM, said:
Woops, just saw this. Did you at least get the automated response e-mail? If you have, they should be assigning it to a GM soon. (Support@mwomercs.com)
Yeah I get the Automated response, I just find it quite concerning that they would actually leave something like this over 2 weeks.
#8
Posted 08 September 2014 - 09:13 PM
PGI just took over control of all aspects of MWO. (Acquired from IGP)
- That includes the purchases.
- And support.
They have new hires and Niko is on the backlog.
See here:
http://mwomercs.com/...og-in-progress/
9erRed
#9
Posted 09 September 2014 - 02:09 AM
Capt Grace, on 08 September 2014 - 12:47 PM, said:
Yeah I get the Automated response, I just find it quite concerning that they would actually leave something like this over 2 weeks.
They will do it for sure, I know they are transitioning as they acquired IGP recently and even my support tickets have gone unanswered. Rest assured, they will respond to your e-mail and refund you if suitable.
#10
Posted 09 September 2014 - 03:16 AM
9erRed, on 08 September 2014 - 09:13 PM, said:
PGI just took over control of all aspects of MWO. (Acquired from IGP)
- That includes the purchases.
- And support.
They have new hires and Niko is on the backlog.
See here:
http://mwomercs.com/...og-in-progress/
9erRed
I'm so happy about that part. With IGP gone, things should hopefully go smoother, especially on the financial end.
Edited by IraqiWalker, 09 September 2014 - 03:16 AM.
#11
Posted 09 September 2014 - 08:17 AM
#12
Posted 12 September 2014 - 03:42 AM
Jacob Side, on 09 September 2014 - 08:17 AM, said:
There should be no need, I have sent several Support emails all with Automated confirmations, What is very frustrating to me is I am seeing peoples problems that have been posted after mine, responded and solved by Support officials, however I am still here waiting for a single response or acknowledgement from them. And this is keeping in mind that I am owed my by them due to an overcharge, and not a small one either "£88.70".
Edited by Capt Grace, 12 September 2014 - 03:43 AM.
#13
Posted 12 September 2014 - 11:52 AM
Capt Grace, on 12 September 2014 - 03:42 AM, said:
There should be no need, I have sent several Support emails all with Automated confirmations, What is very frustrating to me is I am seeing peoples problems that have been posted after mine, responded and solved by Support officials, however I am still here waiting for a single response or acknowledgement from them. And this is keeping in mind that I am owed my by them due to an overcharge, and not a small one either "£88.70".
It probably has more to do with the complexity or lack there of for those problems. Also, which staff are available, and what problems they specialize it. For example, there are 2 merc corps who have been waiting on PGI to swap their tags since they released unit creation basically.
#14
Posted 15 September 2014 - 11:24 PM
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