Support Backlog - Update!
#41
Posted 10 September 2014 - 02:29 PM
No ill feelings though, I hope things turn out for the better and everyone ends up happy, players and devs alike.
#42
Posted 10 September 2014 - 02:41 PM
#43
Posted 10 September 2014 - 02:53 PM
#44
Posted 10 September 2014 - 03:38 PM
Now I understand why I haven't heard anything after being unable to join a game since the server migration, despite sending 3 or 4 emails to support over the past week. Would have been nice if I could have found out about your major transition, you know, through a note on the support page, or in the first canned response I received?
Appreciate if you'll fix the issue now.
#45
Posted 10 September 2014 - 03:51 PM
#46
Posted 10 September 2014 - 04:34 PM
Bront, on 10 September 2014 - 02:53 PM, said:
Hi Bront,
You should have received an automated e-mail response from mwo@piranhagames.zendesk.com confirming the delivery of your ticket to our support portal. Given the automated nature of the response it's possible it ended up in your Spam folder. That being said, I'm trying to track your ticket down in our system but I can't find any submissions under your username or the e-mail you've provided. Did you send your support question to support@mwomercs.com?
Aidan Pendragon said:
Apologies for the delay, Pendragon. I've located and updated your ticket.
#47
Posted 10 September 2014 - 04:52 PM
Darth Futuza, on 08 September 2014 - 11:29 PM, said:
I was going to say Patience was a fantastic name choice.
Good luck to the new guys. I was wondering what would happen to the paid moderators when it came to that as I knew they were all IGP employees.
#48
Posted 10 September 2014 - 04:58 PM
#49
Posted 10 September 2014 - 06:51 PM
Armor up, check your coolant levels, and double check your weapon systems. You are dropping into a hot LZ, expect incoming fire as soon as you exit the drop ship. Expect flamers and inferno rounds, it is going to be a hot time in the old town tonight.
#50
Posted 11 September 2014 - 02:32 AM
just wondering if any of the complaints you guys have been dealing with are with regards to server maintenance issue bugs?
i might seem like a broken record, but ive been unable to log in the last 3 days :'(
best of luck tho duders
#51
Posted 11 September 2014 - 06:32 AM
Alexander Garden, on 10 September 2014 - 04:34 PM, said:
You should have received an automated e-mail response from mwo@piranhagames.zendesk.com confirming the delivery of your ticket to our support portal. Given the automated nature of the response it's possible it ended up in your Spam folder. That being said, I'm trying to track your ticket down in our system but I can't find any submissions under your username or the e-mail you've provided. Did you send your support question to support@mwomercs.com?
Apologies for the delay, Pendragon. I've located and updated your ticket.
I think so, I'll confirm I didn't do something stupid like email suport
I need to change my e-mail address if that's possible, ideally in the next 10 days before it goes away.
Edit: Nope, it was sent to the right email address, I just resent it.
Edit 2: No responce still. I forwarded it from another email address. I think my support question might be getting caught in your spam filter.
Edited by Bront, 11 September 2014 - 06:48 AM.
#52
Posted 11 September 2014 - 07:02 AM
#53
Posted 11 September 2014 - 07:03 AM
c0ldn3s5, on 11 September 2014 - 07:02 AM, said:
Flush your DNS cache (google flush DNS, it's easy)
#54
Posted 11 September 2014 - 09:40 AM
#55
Posted 11 September 2014 - 10:12 AM
Edit: Nope, got both, thanks
Edit 2: On a side note, I found where you can submit them from the web, except you can't select any categories.
Edited by Bront, 11 September 2014 - 10:18 AM.
#56
Posted 11 September 2014 - 10:42 AM
Aug 26 14:24 follow up to request #132109 assigned request #140431
and
Sep 01 22:26 assigned request #140430
I also tried to create a support ticket here:
http://mwomercs.com/support/ticket/new
Didn't work. No subject was available, and when I submit no ticket appears in "Your support tickets".
Thanks.
Edited by TimoWasTaken, 11 September 2014 - 01:23 PM.
#59
Posted 12 September 2014 - 08:28 AM
#60
Posted 12 September 2014 - 02:03 PM
What is the waiting time? Some people have been waiting weeks for items that they have paid for....
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