141 replies to this topic

[Darth Futuza]

Hey guys, I'm really sorry that you guys just barely get to join during PR hell time. But really...we hope you get our word back to PGI and let them know we're unhappy with some recent decisions the company has made (as well as some ancient ones).

No ill feelings though, I hope things turn out for the better and everyone ends up happy, players and devs alike.

[IronBones]

Welcome to the new staff. I hope we get a chance to meet you in game!!

[Bront]

Question, should I recieve an automated reply if I send support an email? I have a rather important issue and I didn't get any responce when I sent it on Monday.

[Aidan Pendragon]

Welcome.

Now I understand why I haven't heard anything after being unable to join a game since the server migration, despite sending 3 or 4 emails to support over the past week. Would have been nice if I could have found out about your major transition, you know, through a note on the support page, or in the first canned response I received?

Appreciate if you'll fix the issue now.

[PerryRaptor]

Welcome...

[Alexander Garden]

Bront, on 10 September 2014 - 02:53 PM, said:

Question, should I recieve an automated reply if I send support an email? I have a rather important issue and I didn't get any responce when I sent it on Monday.

Hi Bront,
You should have received an automated e-mail response from mwo@piranhagames.zendesk.com confirming the delivery of your ticket to our support portal. Given the automated nature of the response it's possible it ended up in your Spam folder. That being said, I'm trying to track your ticket down in our system but I can't find any submissions under your username or the e-mail you've provided. Did you send your support question to support@mwomercs.com?

Aidan Pendragon said:

Now I understand why I haven't heard anything after being unable to join a game since the server migration, despite sending 3 or 4 emails to support over the past week. Would have been nice if I could have found out about your major transition, you know, through a note on the support page, or in the first canned response I received?

Apologies for the delay, Pendragon. I've located and updated your ticket.

[Koniving]

Darth Futuza, on 08 September 2014 - 11:29 PM, said:

Is GM Patience, patient?

I was going to say Patience was a fantastic name choice.

Good luck to the new guys. I was wondering what would happen to the paid moderators when it came to that as I knew they were all IGP employees.

[Rwraith]

Does GM Patience happen to be the same who moderated the LOTRO boards?

[FelixBlucher]

Welcome to the MWO team guys, may God have mercy on your souls.

Armor up, check your coolant levels, and double check your weapon systems. You are dropping into a hot LZ, expect incoming fire as soon as you exit the drop ship. Expect flamers and inferno rounds, it is going to be a hot time in the old town tonight.

[Nehkrosis]

Hi guys, welcome to the team!

just wondering if any of the complaints you guys have been dealing with are with regards to server maintenance issue bugs?
i might seem like a broken record, but ive been unable to log in the last 3 days :'(
best of luck tho duders

[Bront]

Alexander Garden, on 10 September 2014 - 04:34 PM, said:

Hi Bront,
You should have received an automated e-mail response from mwo@piranhagames.zendesk.com confirming the delivery of your ticket to our support portal. Given the automated nature of the response it's possible it ended up in your Spam folder. That being said, I'm trying to track your ticket down in our system but I can't find any submissions under your username or the e-mail you've provided. Did you send your support question to support@mwomercs.com?


Apologies for the delay, Pendragon. I've located and updated your ticket.

I think so, I'll confirm I didn't do something stupid like email suport

I need to change my e-mail address if that's possible, ideally in the next 10 days before it goes away.

Edit: Nope, it was sent to the right email address, I just resent it.

Edit 2: No responce still. I forwarded it from another email address. I think my support question might be getting caught in your spam filter.

Edited by Bront, 11 September 2014 - 06:48 AM.

[c0ldn3s5]

it is about damn time you guys checked my ticket, my problem needs to be fixed. THE ONLY THING I CAN DO IS INSTAL THE PATCHER THEN WHEN I LAUNCH IT IT SAYS SERVERS ARE UNDERGOING MAINTANCE AND THE REPAIR TOOL WHICH I HAVE TO DOWNLOAD WONT EVEN OPEN EITHER DIFFERENT ERROR MESSAGE

[Bront]

c0ldn3s5, on 11 September 2014 - 07:02 AM, said:

it is about damn time you guys checked my ticket, my problem needs to be fixed. THE ONLY THING I CAN DO IS INSTAL THE PATCHER THEN WHEN I LAUNCH IT IT SAYS SERVERS ARE UNDERGOING MAINTANCE AND THE REPAIR TOOL WHICH I HAVE TO DOWNLOAD WONT EVEN OPEN EITHER DIFFERENT ERROR MESSAGE

Flush your DNS cache (google flush DNS, it's easy)

[Bront]

Ok, I can confirm that support@mwomercs.com is NOT receiving email from the email address attached to my account. This could be problematic given the nature of the request (changing my e-mail tied to the account)

[Bront]

Ahh, I'll check my spam bucked. Glad you got them at least

Edit: Nope, got both, thanks

Edit 2: On a side note, I found where you can submit them from the web, except you can't select any categories.

Edited by Bront, 11 September 2014 - 10:18 AM.

[TimoWasTaken]

I have two support request that I've sent in, I received the bounceback saying there's a ticket and I've heard nothing. Every Tuesday I've mailed in requesting an update, no one's ever gotten back to me.

Aug 26 14:24 follow up to request #132109 assigned request #140431
and
Sep 01 22:26 assigned request #140430


I also tried to create a support ticket here:
http://mwomercs.com/support/ticket/new

Didn't work. No subject was available, and when I submit no ticket appears in "Your support tickets".

Thanks.

Edited by TimoWasTaken, 11 September 2014 - 01:23 PM.

[StillRadioactive]

DocBach, on 08 September 2014 - 06:44 PM, said:

So uh, you guys figure out how to let me create Murphy's Law in Community Warfare yet?

I find it wonderfully ironic that "Murphy's Law" is one of the few units where preregistration went wrong.

[DocBach]

StillRadioactive, on 11 September 2014 - 12:10 PM, said:

I find it wonderfully ironic that "Murphy's Law" is one of the few units where preregistration went wrong.

Yeah, we were just asking for it, weren't we?

[Nehkrosis]

Murphy's my second name :'(

[Nathan Xain]

Is anyone actually there, is anyone looking at the Website & Forum support forum?

What is the waiting time? Some people have been waiting weeks for items that they have paid for....