74 replies to this topic

[Sabazial]

I dont even have anything showing under my clan pack tab, and no.. i still don't have anything good to report

[SoggyGorilla]

I would post on the mwo twitter, and Facebook, that will get someone to look at it.

[Avi]

I've been waiting since Sept 1st for a Stormcrows A-La-Carte purchase and have still not received the items OR any response from support, despite multiple e-mails sent to support. So I'm down $55 with nothing to show for it and apparently no one to turn to.

What is going on? I get that there are problems, but not even sending a reply to the support e-mail?
This is a WEEK after the "SUPPORT BACKLOG IN PROGRESS" news post.

[Sabazial]

Still no mechs

[Dark DeLaurel]

i sent Russ a msg on twitter, lets see if we get a response. I usually seem to get ignored.

[Russ Bullock]

Thanks for the tweet.

It is true there was some delay in the switch over and lots of mechs are getting injected every day.

On Friday I was told that we had got all caught up on these. So please if you have been charged and still have not received please PM me directly.

[Dark DeLaurel]

Russ Bullock, on 13 September 2014 - 06:57 PM, said:

Thanks for the tweet.

It is true there was some delay in the switch over and lots of mechs are getting injected every day.

On Friday I was told that we had got all caught up on these. So please if you have been charged and still have not received please PM me directly.

Glad to see a response Russ. Hope this gets worked out for the parties involved.

[Sabazial]

Thanks Russ, i sent you a PM.. looking forward to finally running my mechs

[SoulReaver DA]

Sent a Pm to you. Hoping you'll read it an see all our posting on the threads. Many of us need help with mechs not being delivered.

[Nathan Xain]

Hi Russ,
Thanks for letting us know we are not being ignored- we were starting to get seriously concerned as more and more people seemed (and still are) having issues.

[DaisuSaikoro Nagasawa]

It's been a week now. To purchase something, and not have it for a week is a bad look from PGI. It would really be a nice gesture if PGI gave the guys who are waiting something free. Maybe the kerensky hologram or something from the perks the early investors got. Cause really, they're saying we want to support the game and yet where are their mechs?

I know Belphegore and he has been itching to play. Even if I didn't, I'd think giving the people who have been waiting some free stuff is only fair.

[Sabazial]

Osprey, you'd be better off sending a quick PM to Russ, he's been very helpful to me so far regarding my missing mechs.

[Nathan Xain]

Belphegore, have you received them now?

#edit# Sorry, I have had a message, I couldn't see it easily as I'm on my phone. Thanks for getting back to me Russ.

Edited by Nathan Xain, 14 September 2014 - 10:46 AM.

[SoulReaver DA]

Russ replied to my pm regarding the lack of alacarte mech delivery. He's compiling a list of players currently to work out for Monday. Send him a pm if you have any delivery or purchase issues.

[GunnyKintaro 01]

thanks i got to talk to Russ he was helpful ...

[Jedi Outcast]

Fierostetz, on 10 September 2014 - 03:43 PM, said:

There have been some delays stemming from the PGI/IGP split - support seems to be backlogged, so I'd recommend being patient.

It's hard, but just calmly (CALMLY) explain your situation, and just try not to let it bother you.

I was annoyed that I had to wait basically 24 hours to get my clan mechs just because I bought them after 4pm.

I can only imagine how annoying waiting longer can be.

[Sabazial]

Looks like Russ is on it, hopefully we all get our purchases on the monday injection.. if not i already bought my torch and pitchfork

[Dark DeLaurel]

Belphegore, on 14 September 2014 - 05:25 PM, said:

Looks like Russ is on it, hopefully we all get our purchases on the monday injection.. if not i already bought my torch and pitchfork

Vancouver might be a bit of a hike from the UK though

[Avi]

I got a reply from Russ, fingers crossed this works out.

Still, it is shocking to me how I've been made to wait for over 2 weeks (purchase made Sept. 1st!) and had support completely ignore all e-mails for those 2 weeks. Makes me really unsure if I want to ever spend money here again.

I understand technical issues, but a support team that does not respond AT ALL, that's just inexcusable.

[Garandos]

Avi, on 15 September 2014 - 03:38 AM, said:

I got a reply from Russ, fingers crossed this works out.

Still, it is shocking to me how I've been made to wait for over 2 weeks (purchase made Sept. 1st!) and had support completely ignore all e-mails for those 2 weeks. Makes me really unsure if I want to ever spend money here again.

I understand technical issues, but a support team that does not respond AT ALL, that's just inexcusable.

As far as i understand it, providing a support team was in the hands of IGP, after splitting off last Month, PGI was basicaly left with a skelleton crew to handle support,
which makes it a bit more understandable.

Its more or less common in the industry, that Publisher handle this kind of work, while the dev studios, well, develope things.

Lets wait what happens till Monday end of day, and dont forget, to calculate in the time zone difference