20 replies to this topic

[XX Sulla XX]

Just wanted to say thank you to the staff at PGI for having better communication with the community since taking over full control. I know you guys get a lot of grief so we should also acknowledge when you are doing better at something. Keep up the good work.

[Ultimax]

Seconded!

This is definitely refreshing, and encouraging.

Edited by Ultimatum X, 12 September 2014 - 08:28 PM.

[Bishop Steiner]

thirded!

Seriously, the doomsayers will spin this as they will, but this level of communication has not been seen since EARLY CB. And THIS is the level it needs to stay at.

[Lynx7725]

Fourth'ed.

[Bishop Steiner]

[Tezcatli]

After every debacle they've made an effort to improve communication. But I've never seen them be this into it. The difference seems like IGP was always holding them back from more directly communicating with us. They seem more able to spontaneously do things now then before.

[XX Sulla XX]

Quote

After every debacle they've made an effort to improve communication. But I've never seen them be this into it. The difference seems like IGP was always holding them back from more directly communicating with us. They seem more able to spontaneously do things now then before.

Thats what it seems like to me also.

[CocoaJin]

You know whats sad? Imagine how much more successful the game, and therefor, how much more profitable this venture would have been for IGP if they had just let PGI do there thing?

It's like IGP shot themselves in the foot and walked away worse for wear because they insisted on intervening...I'm sure in an attempt to speed up thier return on investment. When perhaps instead, they could have stayed vested and worked with PGI toward a long term success.

[Asmudius Heng]

i agree, this is redemption time for PGI i just hope it is genuine and not a stunt - but it feels pretty genuine

[Theodore42]

The forums also seem a lot less toxic recently, probably because of this.

[Russ Bullock]

Thanks for noticing

It will not let up.

[Asmudius Heng]

Russ Bullock, on 13 September 2014 - 12:15 AM, said:

Thanks for noticing

It will not let up.

God damn Russ what time is it over there? don't you sleep lol

[-Natural Selection-]

I think the focus was with the wrong people in the wrong place.

It should not take long to figure out the ones who want to help and for this to succeed were here all along. The tension will ease quickly (as already shows signs) once people feel like they are being heard.

In game daily this whole week, in forums daily, yea I think something has changed for the better.

Edited by Mickey Knoxx, 13 September 2014 - 12:17 AM.

[TheCaptainJZ]

Russ Bullock, on 13 September 2014 - 12:15 AM, said:

Thanks for noticing

It will not let up.

Can you explain why exactly we never had this level of communication before? Was it really all because of your publisher and if so, why was that? Also, we all expect this level of communication to continue permanently, not just because you have to prove yourselves since you are on your own now and are trying to start another game. Don't mean to be a pessimist, but I'm sure some will think it's just a temporary measure since you are starting another game as well and need the PR.

[Stormwolf]

I'd like to see something done with that communication before I start cheering, I'm still not all that convinced that everything will turn out better now.

[Appogee]

I noticed and appreciated the improved communication too.

IF it is sustained, it will make a huge difference to everyone's confidence and support going forward.

However, if it's a short-term unsustainable reaction to last week's PR schmozzle, and just a case of "we're on our best behavior for a while cause we're asking you to crowd fund a new game and a new Mech pack" then it will ultimately just reinforce disenfranchisement with PGI.

It takes more than a week of good communication to erase the legacy of two years of poor - even antagonistic - attitudes by PGI's leaders to their customers.

Anyway I really hope this does mark a turning point of sorts and will be a sustained effort by PGI's leaders to improve communication - by themselves and in encouragement to their staff.

Edited by Appogee, 13 September 2014 - 12:36 AM.

[Eboli]

Yes, many thanks for the communications. It really does make a difference to player's reactions and attitudes.

Continue to keep up the communications here on the forums and I am sure the atmosphere here will drastically improve and become much more positive.

Cheers,
Eboli.

[5LeafClover]

(Sixteenthd'ed?)

Thanks PGI for taking the time to talk with us directly via the MWO forum. It's appreciated.

[IraqiWalker]

It sure is different from last year. Or the one before.

[Ultimax]

TheCaptainJZ, on 13 September 2014 - 12:30 AM, said:

Can you explain why exactly we never had this level of communication before? Was it really all because of your publisher and if so, why was that? Also, we all expect this level of communication to continue permanently, not just because you have to prove yourselves since you are on your own now and are trying to start another game. Don't mean to be a pessimist, but I'm sure some will think it's just a temporary measure since you are starting another game as well and need the PR.

I'll give you some ideas, since the likely hood of Russ actually answering these loaded questions is pretty much null.

Burning bridges is never good within ones own industry, and Russ took ownership of many mistakes that were things he felt he/PGI should have done better.


In most western companies, marketing calls the shots or at least has humongous say. (With some famous tech companies, being exceptions to the norm).

Because marketing makes money.

IGP's marketing probably had a lot of say, and input on both communication with the customer base as well as product (the entire product) development focus & direction.


This doesn't mean IGP is evil, or that Marketing departments are evil. This is pretty much par for the course of most companies.


On top of that, Russ also touched on why things were inefficient, if you're interested you should listen to the town hall.

Edited by Ultimatum X, 13 September 2014 - 01:42 PM.