Posted 24 September 2014 - 11:45 PM
Hello, I'd like to add my own case to the queue.
I purchased the Clan Wave 2 Man-O-War Pack on September 18th, approx. 6 pm PST, according to my PayPal receipt. My Paypal account was charged for $120 dollars, and the funds taken. However, the "Preorder" page on my MWO profile shows Wave Two as "Unordered - Still Available."
Needless to say I have not gotten my Mad Dog either.
I have emailed support several times starting Monday, and have not even received an automated response acknowledging that I am in some sort of queue, or a ticket number of any sort. I included much more detail in my emails, as well as screenshots of my PayPal receipt. As my money has already been taken, I can not simply cancel my transaction and try again. Nor am I inclined to simply "wait and see" indefinitely as PGI already has my money and yet has not acknowledged my issue at all.
Any help I could get is appreciated. Thank you.