21 replies to this topic

[Cynikk]

I apologize for this topic, first of all but need some help. I'm not exactly a new player and have generally thick skin, which you need in this environment of gaming. However, I apparently falsely believed this was a mature gaming community. After the name calling and critique on my play that I received this evening, then I question my involvement with said community. Direct links to report a problem would be appreciated. Thank you for your time.

[RedEagle86]

Screenshots, names, etc and brief descriptions to support. Actual address is: support@mwomercs.com They won't tell you the results, but you'll get a general thank you.

[Alaskan Nobody]

In general this IS a mature community - but there is a subsociety of.... less mature individuals, and matches where you encounter them can get very unpleasant.

RedEagle pretty much nailed it.

[Sereglach]

Again, RedEagle pretty well hits it, but in this case you'll probably want to send in a support ticket to support@mwomercs.com looking like this:

1. Your MWO name (in case you're not using an email that matches your MWO account)
2. Approx Date and Time of incident (they can dig up logs, and this helps them do it)
3. Name of offender
4. As detailed of a description of the event as possible
5. How you feel it violated rules of conduct (site the actual terms of use and code of conduct if you can . . . it makes their life easier and helps build your case)
6. Attach any evidence you have in your possession (again, build your case)

I have to agree with Shar Wolf. I've had pretty good interactions with the community overall. However, I have also run into enough people who go out of their way to leave me really disgusted at times . . . which is disappointing since the lowest common denominators -as it were- tend to define the outside opinion of a community. As you even said:

Cynikk, on 26 February 2015 - 06:17 PM, said:

*snip* I apparently falsely believed this was a mature gaming community. After the name calling and critique on my play that I received this evening, then I question my involvement with said community. *snip*

A million great experiences with a community can be tarnished with just a few bad ones, and some people go out of their way to create that atmosphere. I myself have even taken a break from playing just because of the toxic vitriol that's started rearing its ugly head again since CW released. I figure if I give myself some time to recharge . . . and things to smooth out in MWO, that it'll be a better place when I come back.

[TheCaptainJZ]

Rest assured, such incidents are uncommon. I've heard they are more common at the lower levels of the Elo scale.

[SethAbercromby]

TheCaptainJZ, on 27 February 2015 - 12:06 AM, said:

Rest assured, such incidents are uncommon. I've heard they are more common at the lower levels of the Elo scale.

Probably has something to do with recruits being matched together for the first 25 matches (or at least MM tries to). There's a lot of people that come from the... WoT side of vehicular combat where such behavior is unfortunately commonplace. Once you're in the average-level range though, you'll see very few of them. In about 1k matches I've met maybe 20 people I had to call out on their BS.

Btw, if someone is smack-talking your play, just remember that they're dead and you're not

Take (somewhat) polite criticism to mind though. You don't have to follow every piece of advice, but some things can at least give you a decent pointer in the right direction.

[Rogue Jedi]

In an average 3 hour session on MWO which I will have 2-5 times a week I will get a single incident which I think requires reporting, more oftern than not that is related to swearing in text chat.

however this still means I usualy send at least 2 reports a week to support@mwomercs.com

always screenshot (press "prtscn" or "print screen") questionable behaviour, then make a report, screenshots are saved in c:\users\YourUserName\saved games\mwo\

e.g.
I have teamkilled I think 8 times over 2.5 years, they have always been accidental usuly due to someone running between me and a Mech I am shooting at (although 2 have been from strikes), the occaisional team kill will happen, however if someones name includes the words "team" and "killer" and they kill a team mate, or if within 10 seconds of match start someone has killed me or another team mate then they suicide 30 seconds later (both of those examples have happened more than once) I will definately screenshot the incident and report the player responsable.



if you are unsure if something deserves reporting check the code of conduct and rules regarding greifing here:
http://mwomercs.com/...nduct-expanded/
http://mwomercs.com/...ploitsgriefing/

Edited by Rogue Jedi, 27 February 2015 - 02:02 AM.

[Icthelion]

maybe this is off topic... but I think its related. When I was teaching a few years ago, I can remember the names of all the problem kids... and its really only 3. I dont remember the names of the 90 other kids. I guess my point is, its easy to over focus on a minority of morons. Its human nature.

By all means, report the little troll. Just try to think of how many troll free hours you have played the game.

Best wishes.

[PirLanTota]

Rogue Jedi, on 27 February 2015 - 02:00 AM, said:

always screenshot (press "prtscn" or "print screen") questionable behaviour, then make a report, screenshots are saved in c:\users\YourUserName\saved games\mwo\

If you have problems screenshotting, like I do, get yourself Picasa from google for free and have it run in the background. When hitting printscreen, it will save it straight to Picasa. Not as good as the standard version of MWO, but again, its a work around in case Screenshots dont work.

[Koniving]

TheCaptainJZ, on 27 February 2015 - 12:06 AM, said:

Rest assured, such incidents are uncommon. I've heard they are more common at the lower levels of the Elo scale.

SethAbercromby, on 27 February 2015 - 02:00 AM, said:

Probably has something to do with recruits being matched together for the first 25 matches (or at least MM tries to).

This is because you have a large variety of people who will try MWO (like any free to play game). From children to people in their 50s.
For every so many people that try the game, only a small handfull will stick it out. This typically means that most of the bad apples stop playing before long. Those that remain, become try-hard meta enthusiasts or competition players. Which isn't to say they are all bad, but boy is it fun when you rip one apart with what's considered a "Heresy" build.

[Huilang]

Thanks for this. In a span of two days I've been called both suicide and coward, in spite of playing in much the same way in all of my matches. I didn't even bother to count the instances of insulting the entire team when a loss seemed likely. It actually seems to have gotten worse after my first 25 matches. While it hasn't been an overwhelming amount of abuse, it's more than I've see in other games.

Coward is also a pretty inflammatory accusation to make toward people with military service, combat veteran, or not. Think twice before using it. You don't really know who's on the receiving end.

[HlynkaCG]

Cynikk, on 26 February 2015 - 06:17 PM, said:

...

For threads that occur in these forums there is a "report" button at the bottom right of each post, type the nature of your complaint into the dialog box that appears and press submit.

For incidents that occur in game, take a screenshot of the offending behavior (the [prt sc] key will automatically save a screen shot to your saved games folder) and email support with an approximate date and time of the incident.

ETA:
I sympathize, but for what it's worth my experience with the MWO community has been largely positive, with grieffers being few and far between. As online games go this is a pretty nice neighborhood.

Edited by HlynkaCG, 02 March 2015 - 05:21 AM.

[Rushin Roulette]

Huilang, on 02 March 2015 - 05:08 AM, said:

Thanks for this. In a span of two days I've been called both suicide and coward, in spite of playing in much the same way in all of my matches.

Well, that is sorted then... you are a cowardly suicider.... which must take quite a lot of work, effort and practice.... as those are pretty much opposite poles in this game .

I mostly just ignore these types of players as I dont see it worthy to reply to them... or if im feeling really spitefull, Ill call them out to check their own stats at the end of the round. No point in calling out the team for being suiciders, cowards or similar if their damage scores are sub par (no matter what their excuses are, as they obviously arent interrested in your/my excuses for having a bad round either).

Edited by Rushin Roulette, 02 March 2015 - 06:04 AM.

[SnagaDance]

Koniving, on 27 February 2015 - 01:16 PM, said:

This is because you have a large variety of people who will try MWO (like any free to play game). From children to people in their 50s.
For every so many people that try the game, only a small handfull will stick it out. This typically means that most of the bad apples stop playing before long. Those that remain, become try-hard meta enthusiasts or competition players. Which isn't to say they are all bad, but boy is it fun when you rip one apart with what's considered a "Heresy" build.

[NUJRSYDEVIL]

This is what happens when bad parents let their 8 year olds play Call of Duty with a headphone/mic.

Are you seriously bothered about what an anonymous kid said to you on the internet? RG3, is that you?

[Huilang]

It's usually adults, and young adults, in my experience. That has a lot to do with the composition of the communities that I participate in, though.

[Nightmare1]

Looks like the others nailed it in terms of how to report. As far as your experience goes, I would encourage you not to give up on the community just yet. There are a lot of great gamers here, but, like anything, there are also a lot of lesser individuals. My experience has been that the lower you are on the ELO bracket, the more junk you have to put up with. Inversely, if you are high up on the ELO bracket, then you can run into the arrogant players and have a similar experience. I've found that sitting roughly in the middle of the ELO bracket provides the best gaming experience. If my ELO climbs too high, then I play in a second string Mech and let my ELO get kicked back down a little. If it gets too low, then I play in one of my best Mechs and move it back up a few notches.

All that being said, there is generally a mouthy person once every few matches. If you stream your match on Twitch, then you can make a highlight of the game to send in with your support ticket e-mail as a hyperlink. Otherwise, what everyone else has said about the screenshot is your best bet. The more info you can provide, the better the chance that PGI will nail that person's hide to the barn wall.

If you ever have issues with someone on the forums (a more common occurrence, sadly), then just his the "report" button under the offending post. You can also go to their player profile and rate them with a star so that other players will be able to see the quality of that individual.

[Egomane]

You don't need screenshots or video evidence. It helps, but you can also report without them.

With or without a screenshot, punishment will, or at least should, be dealt according to the server logs. The screenshot only provides help in locating the needed data and as a first hint.

What support needs is the name of the player, the date time and timezone of the incident, the map played and the crime. Everything else is just a bonus that will make the work easier for the support team.

So don't hesitate to make a report, even when you missed your chance for a screenshot.

Edited by Egomane, 02 March 2015 - 09:26 AM.

[SnagaDance]

Nightmare1, on 02 March 2015 - 08:55 AM, said:

If you ever have issues with someone on the forums (a more common occurrence, sadly), then just his the "report" button under the offending post. You can also go to their player profile and rate them with a star so that other players will be able to see the quality of that individual.

I only have a 3 star rating, I must be a terrible person!

Though I've got a better than 2:1 Likes to Posts ratio, so it can't be that bad.

[Nightmare1]

SnagaDance, on 02 March 2015 - 09:28 AM, said:

I only have a 3 star rating, I must be a terrible person!

Though I've got a better than 2:1 Likes to Posts ratio, so it can't be that bad.

Yeah, the stars are a nice gesture but ultimately don't mean a lot. If you tick off a troll, even by accident, there's nothing to stop him from 1-Starring you and dragging your star average down. On top of that, it's been my experience that people don't give out very many stars, so that single bad rating can have a big effect on your overall average.

If someone is helpful to me, then I always try to give them a good rating to help them out a bit in the event that they run afoul of a troll or two.

There, I gave you a few more stars too just 'cause.

Edit: Typed the wrong thing, lol.

Edited by Nightmare1, 02 March 2015 - 09:36 AM.