Phaeric Cyrh, on 27 February 2015 - 07:02 AM, said:
So you think PGI should ignore support tickets with screenshots complaining of a team killer until they get "enough" of them to warrant spending the 5 minutes it owuld take to look into it? And how do you propose they count these complaints? Should they make a ticket tied to the players account that keeps track of every complaint and then update it every time they get one, only actually checking into it if the number of complaints reaches some predetermined threshold?
This isn't someone complaining about a "haxor". That can be MUCH harder to prove, and in that case I can understand wanting a weight of evidence. But in this case a simple glance at the account in question would determine very quickly whether the complaint has warrant.
Or better yet, like I said, don't waste their time at all with it and build something into the game to deal with it automatically, and only bother PGI with the few instances where someone actually gets banned for doing it.
Think of this from an investigator's perspective.
We have a suspect that has been reported for abusive behavior, in a manner in which the abusive behavior is relatively unapparent.
This is supported with a single picture depicted the individual as being along the map border with long range capabilities and looking inward at enemies -- and lets assume the report is on non-participation.
The dude just set himself up with a sniper's nest according to the screenshot, it isn't supportive of the accusation.
There are also trolls, who will just report people because they can. "OMG, this guy's wearing green, he must be hacking!" "Okay this guy killed me with 9 or 10 small lasers in a single shot, I'm gonna report him for twitch-shooting and aimbot with a Gauss Rifle for instant kills."
The list goes on and on.
What you have is a single witness, who probably can't even repeat the same story again even if it were true. But when you have several witnesses, you have more than just a single disgruntled player but a flock of players; it clearly can't be just some upset kid whining because someone poked him. Means even more if they're not associated with one another.