311 replies to this topic

[Iqfish]

Hello.

If fan Content could be shared through the social pages of MWO instead of just Celestials stuff/mech ads that would be nice

[1453 R]

Heyo, Tina. Good to see they've found someone for the position. Heh...I do hope they warned you what this big bucket of crusty badgers is like. Our last couple of CMs ended up kinda devoured by the Horde. Poor guys.

Anyways. What I like to see out of a good CM is someone who's willing to talk to us like people. While I get that there are certain demands that come with your job and there are things you can't say and ways to say things you can't use...I've had personal experience with the immense upswing in appreciation and rapport a playerbase can develop with a CM who leaves the marketing speak at the door and just talks like reg'lr folks. We can smell marketing/lawyer spiels from ten miles away, and I at least just immediately turn off my Care-O-Meter completely when I see it. Post on the forums and tell us what you like, what you hate (as much as your job allows, anyways), and...well, just try and be part of the community as much as you can rather than simple a gate between community and dev team.

If you're as honest and plainspoken as your duties let you be, then I at least will have your back 100% of the time when those duties mean you can't tell us something or you have to fall back on lawyertalk to make a certain point. This is a really damn rough job you've taken on and I'd hate to see it chew you up the way it's chewed up our last few.

Also, just stay off the Reddit altogether if you can. Those are twitchy bastiches over there, mang

[RedDevil]

Welcome! Keep a thick skin, and always try your best!

[Destructicus]

Welcome, nice to see they finally replaced "The Not Named CM"

[Sergei Pavlov]

Welcome, Tina. I hope you enjoy this new adventure. I'd say our community is quite civil and friendly.

[Onmyoudo]

Welcome. For me a CM is all about presence. Hope to see you making yourself known in threads all across the forum - a nod to good ideas and a joke here and there goes a long way.

[shameless]

Welcome to Mecwharrior Asylum.

The Peace of Blake Be With You.

[Specops12]

Welcome to MWO, you never find a more retched hive of dumb and stupidity.

[DrSlamastika]

Hello Tina

[TWIAFU]

Hi Tina and welcome to our sometimes dysfunctional, family.

Since you are new you may not have yet been informed of NPT.

That's No Pants Tuesday. Please conform to the dress code from now on, no pants allowed.



On a lighter note, no changes to GM support staff?

Best support I have ever encountered is right here and hate to see that change at all.


What I like to see from a CM is a high level of activity with the community. It's a huge benefit to everyone.

Edited by TWIAFU, 27 February 2015 - 03:04 PM.

[Sky Hawk]

Hello Tina! Welcome!

So.. My ideal CM for MWO? It's easy::

- clear and simple written expressions..
- available in this Forum within 10 minutes (7/24) for every player..
- shareing with the players every Dev-generated/MWO related free infos within 10 minutes (7/24) of it's publishing..
- knowing every MWO related datas/infos and their newest changes (or least to have a steady hotline to the guys who knowing that stuff)..
- clear and not too ugly voice..
- good humor and endo-steel nerves..


Sidenote: Don't forget, that many (mostly newer) players use this Forum, as their only info-source for MWO. If you don't put on your infos here too, they won't reach those players in time.


Good Luck!

[Will9761]

Welcome Tina, may your job be fun and pleasant here.

[Kane Wrath]

Welcome Tina and good luck.

[Garegaupa]

Welcome, Tina!

[Kyle Polulak]

Tina, Tina, Tina!

[Tina Benoit]

First I wanna say thank you so much for all the warm welcomes!
Haha it's silly that people related this community more to the children's virtual world experience than the SD Gundam one.

Anyway I want to answer some of your posts!

luigi256, on 27 February 2015 - 11:03 AM, said:

Exactly this. Some of the people at PGI tend to ignore the forums and give info only on twitter or the podcast they do. It would be great if you could collect it and post it on the forums too. And welcome to the MWO community!

I saw many of you are mentioning that you'd like to have the forums more up to date on news and info! I definitely plan to help with this. I understand it might be difficult to have to search for news or information so I'll do my best to have it available to you as easily as possible and as soon as I get it.

Artur Valour, on 27 February 2015 - 11:07 AM, said:

Welcome Tina! Great having you onboard!

So Tina, my first question - What's your favorite Faction?
Follow up: What's your favorite Mech?

Could I get back to you on that question?

Rebas Kradd, on 27 February 2015 - 11:19 AM, said:

I'd really love to see dev vlogs come back, perhaps a monthly post from each department head. Even if vlogs were just you trooping around the studio with a camcorder, peeking over shoulders (NDA/legal problems?) and asking random questions, it'd be a tremendous source of buzz and anticipation for us. We'd eat up weekly stuff like that. That stuff doesn't have to be fancy to be educational.

I'm glad to hear someone mention this and that you enjoyed them. When I heard that these videos used to be made I thought they were an awesome idea!

Vasces Diablo, on 27 February 2015 - 11:27 AM, said:

First off, welcome! Second, as (I'm assuming) you are no to MWO. I would love to hear your initial/early impressions.

New to MWO, yes. my first couple games, my impression was "Whoa it kinda feels like a simulator". It's a lot of fun, whenever I'm watching streams I want to go back to playing immediately. I hope to get good! But I'm sure the community can help me with that!

Noesis, on 27 February 2015 - 11:36 AM, said:

What is/will be your twitter user handle?

I don't have a Twitter account yet, I might soon but I'll mainly be using the MWF2P Twitter for anything regarding news and info.

Mike Forst, on 27 February 2015 - 11:50 AM, said:

Hi Tina!

Lol! Hi Mike!

TheDevilsIncarnate, on 27 February 2015 - 12:22 PM, said:

Welcome Tina!

Quick question for you, have you heard of battletech or the series of games inspired by battletech before you applied for this job?

Another question would be who are you rooting for in the current iteration of CW? (No worries if you don't have a preference/don't know, it's understandable if you do not know the ins and outs of this game, as it's universe is quite expansive.)

Yes, I have! And for your second question, I'll have to answer another time!

Koniving, on 27 February 2015 - 12:30 PM, said:

We used to have a list of user-made guides and tutorials that was pinned in the New Player Help thread, separated into three categories (Getting Started, Basic Knowledge, and Strategies or somesuch like that). It was started by one of the former (and admittedly my favorite) moderators before the separation of the Publisher and Developer.

In new hands, it was left but unmaintained, and now it seems to be deleted.

It was a solid way to combine resources for new players in a one-stop-shop's easily accessible location by providing links to each relevant thread's guide/tutorial/etc, complete with a short summary and author credit for each.

I'm hoping that we might see this again.

Yes! We can definitely work on this and have it re-maintained~

[TheDevilsIncarnate]

Kyle Polulak, on 27 February 2015 - 03:04 PM, said:

Tina, Tina, Tina!

Kyle, I think you have wayyyy too much fun with this website sometimes.

Oh myyyyyy.

[Kiiyor]

Tina Benoit, on 27 February 2015 - 10:50 AM, said:

Hello MechWarriors!

I’m Tina, your new Community Manager!

I really look forward to getting to know everyone; I’ve been excited all week to say Hello! I am positive that we will get along great!

Your feedback/suggestions/wants/dreams/frustrations/happiness is all most important to me as I will be expressing them to the team, therefore I am all ears (or eyes rather) for you!

I would also love to hear the community’s thoughts on what your ideal community and/or community manager is like to you! Please share on this thread and feel free to ask questions too!

A little bit about my past, I have worked as a Community Manager for the game SD Gundam Capsule Fighter Online and a children’s online virtual world called Petra’s Planet.

You will most often find me on the forums and the social media channels, I also collect your suggestions which you send to feedback@piranhagames.com (You may not receive a response here though, it’s for collection purposes so please don’t send support related issues!)

Now let’s hear you!


Regards,
Tina Benoit
Community Manager

Welcome, Tina! Best of luck!

Your previous experience should be of tremendous help here, though be aware that the playerbase for Petra’s Planet probably has more collective maturity than many of our posters here

[Mike Forst]

FYI Tina: I like to post.

e: although I havne't been posting as much as I used to...

[XX Sulla XX]

Welcome to the community.