Cant Contact Support To Give Pgi $99...
#1
Posted 06 April 2015 - 09:04 AM
And now, with the recent changes to the MWO site payment systems, I get a "contact support" msg. When I try to contact support, it asks me to create a MS mail account. I'm really not interested in going through all that. Esp if I am not sure support will respond in a timely manner.
Is there an easier way to do this? I'm trying to spend another $99 on PGI, and they are making it too hard to bother. Can I call and just talk to a live person?
[and mods, if there is a better forum for this, please move]
#2
Posted 06 April 2015 - 09:07 AM
They don't care who your email provider is, and whatever you want to say about PGI, their support is and has always been consistently awesome.
They'll help you out.
#3
Posted 06 April 2015 - 09:10 AM
#4
Posted 06 April 2015 - 09:26 AM
going to log out, clear cookies, reboot, try again.
#5
Posted 06 April 2015 - 09:35 AM
There really isn't an easier way to do this? I'd rather be playing.
#6
Posted 06 April 2015 - 09:43 AM
But now with the new "contact support" msg, I can't tell if its my bank or PGI's payment site. And so *I* get to run around calling and emailing people to try to figure it all out.
Maybe if I work on this an hour, PGI will give me an employee discount?
#7
Posted 06 April 2015 - 09:51 AM
Still no transaction processed either. Almost an hour in now.....
PGI support: "Our staff are currently handling a higher number of tickets than average at the moment. We sincerely apologize for any delay this may cause in our response time."
I can't just talk to a human? Am trying to GIVE YOU $99
#8
Posted 06 April 2015 - 09:52 AM
#9
Posted 06 April 2015 - 10:01 AM
They say card is approved and transaction should process.
10th try - "error, please contact customer support"
#10
Posted 06 April 2015 - 10:03 AM
Fenrisulvyn, on 06 April 2015 - 09:04 AM, said:
As for this part, it's because your browser detects the email hyperlink and is trying to use your computers default mail application, which is probably nothing so being Microsoft, it wants to install outlook or something. But you probably use a web based email system.
#11
Posted 06 April 2015 - 10:04 AM
#12
Posted 06 April 2015 - 10:15 AM
"error, please contact customer support"
#13
Posted 06 April 2015 - 10:16 AM
MWO Support has a new setup, try billing@mwomercs.com
They should be able to help, just copy-paste it to the email you have connected to your MWO Profile.
Good luck and godspeed!
#14
Posted 06 April 2015 - 10:18 AM
I'm not going through this every time. I've done 6 transactions like this with PGI and its always a pain in the butt.
How do I get this thread to someone at PGI who will care about taking money from me?
Edited by Fenrisulvyn, 06 April 2015 - 10:20 AM.
#15
Posted 06 April 2015 - 10:47 AM
Use your credit card to buy pre-paid, like Karma Koin. Big player so shouldn't be hard to process.
Karma Koin cards only go to 50 iirc but you can easily combine them: http://karmakoin.com...s/combine_cards
Then simply use the combined pre-paid code to buy your MWO goodies.
#16
Posted 06 April 2015 - 11:11 AM
#17
Posted 06 April 2015 - 11:32 AM
Fenrisulvyn, on 06 April 2015 - 10:18 AM, said:
On a side note...
Exactly how did you succeed?
(Myself, I've had exactly one problem trying to buy stuffs, because I had used a new card to which the purchase was completely foreign from my usual behavior with it [I don't normally use it for video game things], so the bank wanted me to confirm it wasn't stolen. Any other time, no issues.)
Edited by Koniving, 06 April 2015 - 11:35 AM.
#18
Posted 06 April 2015 - 01:37 PM
#19
Posted 06 April 2015 - 02:50 PM
You'll be able to do that easier than getting ahold of support figuring out the problem, and it'll be there for future purchases (even when not related to MW:O). Problem solved right quick.
Edited by Durant Carlyle, 06 April 2015 - 02:51 PM.
#20
Posted 06 April 2015 - 05:25 PM
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