356 replies to this topic

[Hit the Deck]

Hmm... yes, it appears that the connection is more stable now.

Could we get a confirmation?

[ShinVector]

Hit the Deck, on 24 August 2015 - 04:41 PM, said:

Hmm... yes, it appears that the connection is more stable now.

Could we get a confirmation?

Have not had a disconnect since last patch.. Seem good.
Though I have not played a great many games due to RL business...

[ShinVector]

Xoco, on 22 August 2015 - 03:59 AM, said:

Despite getting very low latency, I do get a lot of really blotchy connection on Oceanic server (I live in Bangkok).
The game often starts with the mech cockpit graphics unloaded, and that will show up a bit later.

Does not sound like a network issue..

[Jonnara]

Can someone from PGI talk to TPG in Australia please?

TPG is not going to do anything about the packets going to Singapore via japan.

Here is the reply i got back from TPG -

"Hi Jon,

I've been advised that the path that the packets take to the destination is normal as that is how our network is configured.

Kind regards,"

[Gattsus]

Do you still get random lag spikes?

[Detriitus]

My ping (Germany) has been 270-310. For some days now it is 190-225. Very nice.

[Xoco]

ShinVector, on 24 August 2015 - 07:01 PM, said:

Does not sound like a network issue..

I thought so initially--but it does not happen when I join EU or NA server, therefore it is not client side. I'm not even sure why Mech cockpit would even be handled remotely, but I don't know how else to explain it.

[Wibble in a Clan can]

OK. I am at the point where I am looking to change ISP from TPG to someone else.

Thinking Dodo- but they use both optus and telstra networks...sooo Has anyone in Australia on a telstra exchange and Dodo ISP done a trace rout?

Any other suggestions for a good ISP??? Official response from PGI?

Any help appreciated. Cheers- Wibble

PS. Can this thread be cleaned up? (ie remove the DC posts and disgruntled flames so we can more easily browse and compare)

[Selbatrim]

I just churned from TPG to Dodo.

I am in Brisbane and have a Telstra land line so I am now routed over the Telstra path to Oceanic.

I don't have the tracert on hand but basically I now go Brissy to Sydney to Melbourne to Adelaide to Perth to Singapore and about 140ms. Used to be 300ish.

Also, latency to NA has gone from 315 to about 260 so its better too.

Good luck

[N0MAD]

Cheap internet providers are just that, cheap, decide whether a few $ a month is worth it..
I use telstra always have, never ever had a problem, i negotiated what i wanted in Connection ( they do do that), sure i pay close to $80 a month but i get great connects to everywhere (cept MWO i average 300+ to NA, not played other servers) WT i average 220, WoWs unbelievable 130-150 to US servers, My sons get 220ish to NA LOL servers same to GW, Star trek etc.
Now Consider we are a very connected family here, 2 late teen sons, myself and wife (not so much wife, normal non gamer user),there are always 2 or 3 of us connected.
So when deciding on a provider if you use the interwebs for recreation dont stinge out over a few $ a month.
FYI, not saying go Telstra here, altho they serve my purpose well, they may not suit you, but check around.

[tworivers]

dc'ed twice now and both mechs locked in for 20-30 minutes again. Was good on the weekend now back to the way it was.

[Thunder Child]

Tracing route to 86.201.100.101.in-addr.arpa [101.100.201.86]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms *Blanked*
2 9 ms 11 ms 10 ms *Blanked*
36.1]
3 6 ms 7 ms 6 ms 103.241.59.197
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 33 ms 31 ms 36 ms ae-3.a04.sydnau03.au.ra.gin.ntt.net [103.13.80.1
25]
10 158 ms 156 ms 155 ms ae-3.r05.sydnau01.au.bb.gin.ntt.net [202.68.64.1
24]
11 202 ms 230 ms 203 ms ae-8.r20.tokyjp05.jp.bb.gin.ntt.net [129.250.3.7
6]
12 194 ms 193 ms 194 ms ae-15.r01.tokyjp01.jp.bb.gin.ntt.net [129.250.4.
91]
13 171 ms 171 ms 171 ms 61.213.145.202
14 171 ms 172 ms 172 ms 203.118.15.186
15 170 ms 171 ms 171 ms an-ats-int11.starhub.net.sg [203.118.15.110]
16 172 ms 171 ms 170 ms sh2.nc1.sg.vodien.com [203.116.246.34]
17 171 ms 171 ms 171 ms 86.201.100.101.in-addr.arpa [101.100.201.86]

Trace complete.

Whakatane, New Zealand. ISP: Trustpower.

Could all those Timeout responses be whats causing my game to randomly kick me back to Login every three or so matches?

[John1352]

Thunder Child, on 11 September 2015 - 05:27 PM, said:

Could all those Timeout responses be whats causing my game to randomly kick me back to Login every three or so matches?

No, they're just routers that are either configured to not return pings, or they were too busy dealing with through traffic. If you get a return from further along, the router that didn't reply is sending your data along.

11 202 ms 230 ms 203 ms ae-8.r20.tokyjp05.jp.bb.gin.ntt.net [129.250.3.7
6]
12 194 ms 193 ms 194 ms ae-15.r01.tokyjp01.jp.bb.gin.ntt.net [129.250.4.
91]

The high ping is because your data is being sent to Tokyo before Singapore, which makes it almost twice as far.

[Thunder Child]

The ping has never been an issue before. When I first started playing, I had a Ping of 400-500 to the NA server. Never disconnected, though it lagged like a Mofo. What I am trying to isolate is the reason for my intermittent DC back to login, with in-game VOIP still chattering away, despite no longer being connected to the match.

[Wibbledtodeath]

Selbatrim, on 01 September 2015 - 01:42 AM, said:

I just churned from TPG to Dodo.

I am in Brisbane and have a Telstra land line so I am now routed over the Telstra path to Oceanic.

I don't have the tracert on hand but basically I now go Brissy to Sydney to Melbourne to Adelaide to Perth to Singapore and about 140ms. Used to be 300ish.
Also, latency to NA has gone from 315 to about 260 so its better too.

Good luck

Thank you Selbatrim for the feedback! Having seen your success I also churned from TPG to DODO. I am located in Chiltern VIC on a Telstra exchange. My Ping to the oceanic server is less than half what it used to be (now I am getting 120 as opposed to 350ish) and US has gone from 315 to 260 as well. I am now a much happier Mechduck

[Avengerus]

1 1 ms 1 ms <1 ms *hidden*
2 3 ms 9 ms 5 ms *hidden*
3 5 ms 5 ms 4 ms *hidden*
4 5 ms 4 ms 5 ms 33.27.69.111.static.snap.net.nz [111.69.27.33]
5 5 ms 4 ms 4 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 28 ms 31 ms 27 ms xe0-0-1.sgbr3.global-gateway.net.nz [202.50.232.110]
7 28 ms 27 ms 28 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.246]
8 27 ms 28 ms 27 ms ae-3.a04.sydnau03.au.ra.gin.ntt.net [103.13.80.125]
9 28 ms 28 ms 29 ms ae-3.r05.sydnau01.au.bb.gin.ntt.net [202.68.64.124]
10 142 ms 141 ms 142 ms ae-8.r20.tokyjp05.jp.bb.gin.ntt.net [129.250.3.76]
11 142 ms 141 ms 141 ms ae-15.r01.tokyjp01.jp.bb.gin.ntt.net [129.250.4.91]
12 207 ms 233 ms 206 ms 61.213.145.202
13 208 ms 207 ms 207 ms 203.118.15.181
14 208 ms 207 ms 208 ms an-ats-int11.starhub.net.sg [203.118.15.114]
15 206 ms 206 ms 206 ms sh2.nc1.sg.vodien.com [203.116.246.34]
16 206 ms 206 ms 206 ms 86.201.100.101.in-addr.arpa [101.100.201.86]

New Zealand, Auckland, ISP Snap!

Does not look good to me.

My current connectivity to MWO servers:
NA 386ms
EU 406ms
OC 206ms

In last couple of weeks ping to NA increased from just under 200ms to ~400ms. NA servers connection was the best around 180ms but now it is pretty much unplayable...
Has anyone noticed any changes recently?

[Thunder Child]

Yeah. Since the last patch, Ping to the NA server has almost doubled for me. Hey Avengerus, have you been having any problems with the game kicking you back to the login screen?
I want to see if it's a New Zealand thing, my connection, or my computer. I'll be installing MWO on my work computer in the weekend, and testing it on the company line on Monday, so hopefully that might eliminate two possibilities.

Edited by Thunder Child, 17 September 2015 - 06:08 PM.

[ShinVector]

Thunder Child, on 17 September 2015 - 06:06 PM, said:

Yeah. Since the last patch, Ping to the NA server has almost doubled for me. Hey Avengerus, have you been having any problems with the game kicking you back to the login screen?
I want to see if it's a New Zealand thing, my connection, or my computer. I'll be installing MWO on my work computer in the weekend, and testing it on the company line on Monday, so hopefully that might eliminate two possibilities.

Uuuhhh... You realise that you do not actually need to install MWO right ?

Ping and traceroute (or winMTR) is pretty sufficient for troubleshooting routing problems.

[Thunder Child]

Yes Shin. I am aware of that. The issue I'm having is that, despite nothing changing with my setup, the game is now disconnecting every 3rd or 4th match. My ping is about where it's been since Open Beta, and has always been playable.
I've done the Traceroute and Ping, and sent the results to PGI Tech Support. What I am attempting to do now is isolate IF my computer or network are somehow at fault. Easiest way to do that, is to try MWO on my work computer on the home network. If it still DCs, then I can try it on the Work network. If it still DCs, it's a problem between here and there. If it doesn't, then maybe upgrading to 100/50 MBPS Fibre wasn't worth it after all.

[ShinVector]

Thunder Child, on 17 September 2015 - 07:37 PM, said:

Yes Shin. I am aware of that. The issue I'm having is that, despite nothing changing with my setup, the game is now disconnecting every 3rd or 4th match. My ping is about where it's been since Open Beta, and has always been playable.
I've done the Traceroute and Ping, and sent the results to PGI Tech Support. What I am attempting to do now is isolate IF my computer or network are somehow at fault. Easiest way to do that, is to try MWO on my work computer on the home network. If it still DCs, then I can try it on the Work network. If it still DCs, it's a problem between here and there. If it doesn't, then maybe upgrading to 100/50 MBPS Fibre wasn't worth it after all.

Hmmmm... I would suggest running winMTR in the background to monitor the trends.
Take first screenshot for the base line... (Sometimes you might start to see loss already if there is issue.)
Play the game.... wait for a DC..
And immediately check winMTR... Should show sudden increase in packet loss or high latency if it was network issue.
Should also give you a good idea where the problem is.

Edited by ShinVector, 18 September 2015 - 12:33 AM.