8 replies to this topic

[PardoTheCat]

sent already 2 mails to customer support, no reply whatsoever.
not even the automated reply that tells me my ticket has been received.
what the hell is going on?

[kesmai]

Keep calm they may have a pretty big backlog after the weekend. just wait a few days.

Edited by kesmai, 15 March 2016 - 06:37 AM.

[McValium]

to what email are you sending your request?, since you should at least get the "ticket received" mail,

[Triordinant]

PardoTheCat, on 15 March 2016 - 06:30 AM, said:

sent already 2 mails to customer support, no reply whatsoever.
not even the automated reply that tells me my ticket has been received.
what the hell is going on?

support@mwomercs.com has been replaced. You have to use one of these:

http://mwomercs.com/support

[CDLord HHGD]

Triordinant, on 15 March 2016 - 07:03 AM, said:

support@mwomercs.com has been replaced. You have to use one of these:

http://mwomercs.com/support

I still use and receive automated replis from support@mwomercs.com.... People were reporting issues using the /support site.

@Tina Benoit, can we haz some infos?

[Oderint dum Metuant]

I got a reply to a ticket inside of 7 mins using an address on that list above
Do not use the old address of support@mwo

[Tina Benoit]

Heya,
hmm not seeing any new Tickets under your pilot name PardoTheCat. Do you have the Ticket #?
We should discuss this in PM, check your forum messages.

[Triordinant]

PardoTheCat, on 15 March 2016 - 06:30 AM, said:

sent already 2 mails to customer support, no reply whatsoever.
not even the automated reply that tells me my ticket has been received.
what the hell is going on?

http://mwomercs.com/...78#entry5080078

[Narcissistic Martyr]

Give it a few weeks.