17 replies to this topic

[Leece]

Like the title suggests, since a couple of weeks the game crashes on random occassions.

Ingame, in Mech Lab, on load in, victory screen. Practically everywhere. Sometimes i'm lucky and can play about 5 games without crashing. Sometimes it crashes mutiple times in a single game.

The game just crashes with a error box and sends me back to desktop where i can send a 18 mb crash report.

Any suggestions for me? Tried reinstalling, Steams filecheck. switching resolutions and Directx 9 to 11.

It is getting pretty frustrating. Especially considering putting lots and lots of money into the game and having a constantly unstable game for years. But at the moment the game is at a unstable top since i laid my hands on it at open beta.

edit:

The worst ting is that if i crash multiple times on following games the new punish system wont allow me to play for up to an hour because of "leaving an active game". PGI should reconsider this system.

Edited by Leece, 13 April 2016 - 02:12 PM.

[Bilbo]

Leece, on 13 April 2016 - 02:06 PM, said:

Like the title suggests, since a couple of weeks the game crashes on random occassions.

Ingame, in Mech Lab, on load in, victory screen. Practically everywhere. Sometimes i'm lucky and can play about 5 games without crashing. Sometimes it crashes mutiple times in a single game.

The game just crashes with a error box and sends me back to desktop where i can send a 18 mb crash report.

Any suggestions for me? Tried reinstalling, Steams filecheck. switching resolutions and Directx 9 to 11.

It is getting pretty frustrating. Especially considering putting lots and lots of money into the game and having a constantly unstable game for years. But at the moment the game is at a unstable top since i laid my hands on it at open beta.

Stress test your hardware. Had a bad memory stick several months back that caused repeated client crashes in MWO but never had an issue with anything else I played at the time.

[Leece]

Thanks for the quick answer.

Did it. Checked with the windows build-in memory tester. Said everything is fine with it.

[Bilbo]

Leece, on 13 April 2016 - 02:47 PM, said:

Thanks for the quick answer.

Did it. Checked with the windows build-in memory tester. Said everything is fine with it.

Stress test your GPU and CPU as well. If they turn up aces, then your only recourse is working with support to try and find the problem.

[Leece]

Bilbo, on 13 April 2016 - 02:51 PM, said:

Stress test your GPU and CPU as well. If they turn up aces, then your only recourse is working with support to try and find the problem.

Okay i tried that now. Stresstested cpu ad gpu with a program called Heavyload. Seemed fine.

[Bilbo]

Leece, on 13 April 2016 - 03:05 PM, said:

Okay i tried that now. Stresstested cpu ad gpu with a program called Heavyload. Seemed fine.

Make sure your sending the crash dumps and contacting support every time it occurs. Been a while since I've needed to do so, but they were pretty responsive last time I did.

[Leece]

Bilbo, on 13 April 2016 - 03:10 PM, said:

Make sure your sending the crash dumps and contacting support every time it occurs. Been a while since I've needed to do so, but they were pretty responsive last time I did.

Yeah i'm doing that. I've already sent around 20 reports . Well maybe in a future patch the problem will eliminate itself.

Thanks for trying to help out.

Edited by Leece, 13 April 2016 - 03:13 PM.

[Tarl Cabot]

You should stress test your system but a few things to do first. And stressing the system is not something that is done in a few minutes. As you noted, MWO crashes randomly, be it in the frontend or during a drop.

Can of compressed air and clean out dust build up on heatsinks and that ALL fans are running okay.
Unplug all accessories not being used with the game, xbox controller, etc.

Control Panel, Power Options, High Performance.

Since you are running Stream, drill down to your MWO folder and run the programs in each folder there.
drive Letter\Program Files (x86)\Steam\steamapps\common\MechWarrior Online\_CommonRedist

Windows key + R, type in dxdiag and post that info here. Just from the beginning to just pass the sound card entries.

Is anything overclocked?

Edited by Tarl Cabot, 13 April 2016 - 03:15 PM.

[Leece]

Tarl Cabot, on 13 April 2016 - 03:13 PM, said:

You should stress test your system but a few things to do first. And stressing the system is not something that is done in a few minutes. As you noted, MWO crashes randomly, be it in the frontend or during a drop.

Can of compressed air and clean out dust build up on heatsinks and that ALL fans are running okay.
Unplug all accessories not being used with the game, xbox controller, etc.

Control Panel, Power Options, High Performance.

Since you are running Stream, drill down to your MWO folder and run the programs in each folder there.
drive Letter\Program Files (x86)\Steam\steamapps\common\MechWarrior Online\_CommonRedist

Windows key + R, type in dxdiag and post that info here. Just from the beginning to just pass the sound card entries.

Is anything overclocked?

Thanks for the tips Tarl Cabot. Gonna do that tomorrow. It's getting pretty late here.

[chucklesMuch]

My issue may have been a different cause to yours... but i'm still posting in case it helps.

I was getting a lot of in game crashes - black screen and then having to restart my PC. This was happening several times a night.

Solution: uninstall video drivers (radeon r9 380x) and reinstall the previous version - as I noted that the issues started after upgrading drivers... all game crashing has stopped. - (read that some games were having issues with the latest drivers with the fans not running fast enough to cool the gfx - I did try the hot fix version before reinstalling the older drivers... but that didn't help).

Edited by chucklesMuch, 13 April 2016 - 09:41 PM.

[Doughbag]

What hardware are you using?
Please list:

• Mainboard
  
• CPU
  
• Graphics Card & the version of the Driver
  
• RAM
  
• Power Supply Unit

It could just be some driver issue for the graphics card, soundcard or the mainboard chipset

[Leece]

Thanks for all the help.

My system is:

Intel® Core™ i5-2500 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

16 GB DDR3

NVIDIA GeForce GTX 750 Ti Driver: 10.18.13.6143

500 Watts Power Supply

Windows 7 64bit.

The last thing i changed was the Graphics Card about half a year ago. But back then everything worked fine.

@Tarl Cabot: Nothing overclocked and i clean my PC regularly.

Will try what Chuckles says and install an older version of my Vidoe Card Drivers. Lets see if that helps. But can't be the fan of the Video Card, because my Card is passive cooled .

[Tarl Cabot]

Quote

Unplug all accessories not being used with the game, xbox controller, etc.

Control Panel, Power Options, High Performance.

Since you are running Stream, drill down to your MWO folder and run the programs in each folder there.

drive Letter c:\Program Files (x86)\Steam\steamapps\common\MechWarrior Online\_CommonRedist

Now that we know you have a Nvidia card, Nvidia control panel, 3D, Power Management Mode - Change from adaptive to Max Performance

Just to add, after patching, try force 32bit. Last post in the thread listed.

http://mwomercs.com/...2-force-32-bit/

Edited by Tarl Cabot, 14 April 2016 - 03:11 PM.

[Leece]

So i've checked my drivers and seems that there was a recent update a couple of days ago. Installed them and after 3 games i had no crashes. Fingers crossed. I hope it stays like this. So if anyone has problems with Nvidia Driver 10.18.13.6143 - try a different one.

btw. i really appreciate your help. The MWO Community is a whiny one. But also very helpful. Thanks to you

Also tried your suggestion with the Power Management Mode. Maybe that one helped.

[Leece]

Whoops. Spoken 2 soon. Crashed on the fifth game

[Doughbag]

Hey, less crashed is progress!

What brand of 500W PSU do you have? Some of the cheaper ones have a really poor efficiency rating.
It may not deliver enough power to drive your system when its stressed.

Or:

The mainboard is not giving the graphics card enough power to run properly.

Or most likely:

Since your graphics card is passive cooled - the chip might get to hot or the temperature inside the PC is getting to hot.
- Get one or two case fan's to move the air around in the case or out of the case.

Of cos, it could also be an amalgamation of these issues.

[Leece]

Doughbag, on 15 April 2016 - 06:08 AM, said:

Hey, less crashed is progress!

What brand of 500W PSU do you have? Some of the cheaper ones have a really poor efficiency rating.
It may not deliver enough power to drive your system when its stressed.

Or:

The mainboard is not giving the graphics card enough power to run properly.

Or most likely:

Since your graphics card is passive cooled - the chip might get to hot or the temperature inside the PC is getting to hot.
- Get one or two case fan's to move the air around in the case or out of the case.

Of cos, it could also be an amalgamation of these issues.

As much as i appreciate your help, i really dont think its the hardware that causes all the problems. Like i said. My system hasn't changed in half a year and im getting the crashes for about 3 months now.

And its not like i can play for half an hour and then it crashes because of stress of the hardware. My game right now crashed literally 5 seconds after starting it.

[Kshat]

After the March-patch I see slow but steady VRAM-clogging by MWO. Just being in the mechlab starts out with 800MB used, after several games it hovers around 1700 and 1800MB used. During a game VRAM-usage increases, obviously. If MWO needs more VRAM than available, it doesn't start to stutter, like other games, but crashes the driver stack (nVidia-Driver and subsequently even Dx-components like audio). Only solution up to this point: decrease my antialiasing in order to play hasslefree.

Would be interesting to see if it is the same for your nVidia-card, too. If you don't use antialiasing, reducing texture quality might help to lower your VRAM-usage.