819 replies to this topic

[Dee Eight]

Dollar wise... two collector packs for the clans, either the ones already released like the kodiak, one that's in the pre-order stage (like the Huntsman, Night Gyr and Linebacker), or the MAD-IIC which is still in the early adopter bonus window.

[Argond]

Alexander Garden, on 12 August 2016 - 01:51 PM, said:

While we understand the perspectives expressed in this thread and elsewhere, the Customer Appreciation reward structure is determined by package tier, not flat dollar value. If the system operated by pure dollar value a single high-value MC purchase could potentially qualify you for every Reward tier, which isn’t in the spirit of how we currently structure the Program.
Wave 1 Masakari is priced higher than the Origins IIC Highlander Collection, but they are both the Top-Tier of their associated Pack and are thus both eligible for the same Reward.
Their equivalency is in their Top-Tier status; not in their dollar value.

The spirit of these Rewards is to show our appreciation for players who acquire different levels of purchasable content. The Top-Tier Inner Sphere and Clan Rewards are intended for players who have acquired either the highest tier of one of the original Packs, or two Collector Packs under the newer Pack systems. The two Collector Pack eligibility condition was an addition we made during last years’ Customer Appreciation Program based on your feedback, and is an addition we carried over to this year.
For players who have acquired Standard Packs, or Standard Packs and Add-Ons, the base Inner Sphere or Clan Reward is offered.

We may examine a more flexible structure for these Programs in the future, but the 2016 Program will remain with its current structure.

To address a separate question, regarding purchases of content shortly before the start of this years’ eligibility period, those purchases would have qualified for their associated Rewards from the 2015 Customer Appreciation Program. They do not apply again to the 2016 Program.

Only one question.
If it is all right with the rules of _Loyalty_ program, why so many _loyal_ people (who payed 200$ and more) are upset?

[Ace Selin]

kronosblade, on 14 August 2016 - 11:42 PM, said:

Hey so im a bit confused, i jumped on board a bit to quick an bought the wave 3 hankyu first tier package thinking it would get me both the clan reward and clan top tier reward. i realise im probably wrong about that.

So whats the best way for me to get the top tier reward now ?
Upgrade my wave 3 to top tier gladiator ?
or do i have to buy two lots of al la carte to qualify?

With Hankyu only pack you just get the base Clan reward (Hellbringer)

So if you already paid $30 for the Hankyu pack you can pay an extra $90 more and upgrade to Gladiator and then get the Clan top tier reward.

Or pay only 2 x $40 (only $80) and get 2 x Clan Collector packs (ie Marauder IIC, Linebacker, Kodiak etc) which also gives you the Clan top tier reward.

Edited by Ace Selin, 15 August 2016 - 03:09 AM.

[MovinTarget]

Ace Selin, on 15 August 2016 - 03:08 AM, said:

With Hankyu only pack you just get the base Clan reward (Hellbringer)

So if you already paid $30 for the Hankyu pack you can pay an extra $90 more and upgrade to Gladiator and then get the Clan top tier reward.

Or pay only 2 x $40 (only $80) and get 2 x Clan Collector packs (ie Marauder IIC, Linebacker, Kodiak etc) which also gives you the Clan top tier reward.

It becomes a value vs volume conundrum here... if you have no collectors packs yet, getting 2 @$40 each will give you 8 mechs in which 2 will be duplicates. If you finish off the gladiator tier for $90 more, you will get 9 more mechs with no actual duplicates (okay, unique base omnipod configs).

If you've already paid/prepaid for any of the packs that can be upgraded to Collector, its more of a no brainer as it will cost significantly less to simply upgrade $20 to the collectors pack.

Edited by MovinTarget, 15 August 2016 - 05:03 AM.

[Sonny Black]

Argond, on 15 August 2016 - 02:30 AM, said:

Only one question.
If it is all right with the rules of _Loyalty_ program, why so many _loyal_ people (who payed 200$ and more) are upset?

Answer "No matter how hard you try to please everybody..Someone is not going to like it."
Murphy's Laws

[C E Dwyer]

I can see both sides of the coin here.

I qualify for all the rewards, and spent less than some, that didn't, so I can understand why they are sore.

I can also see P.G.I's point of view, whether they made as profit on the special camo variants, and how much if any I haven't a clue, but it still took time, effort, and money to produce.

They are saying an extra thank you, to those that shelled out another $20 for the camo, cockpit items, the +30% c-bill bonus, and the extra mech bay.

I'm sure that these mechs will be out next year as a c-bill option just without the c-bill bonus and the headache inducing camo

[Argond]

Cathy, on 15 August 2016 - 07:16 AM, said:

I can also see P.G.I's point of view, whether they made as profit on the special camo

PGI has profit if player purchase ANY type of product. Some players purchase nothing.
80 USD are the 80 USD and not depends from what kind of pixels was sold =/

I pre-ordered Phoenix Hawk collectors pack because of camo, but not all packs have (S) variant camo too nice to upgrade pack.

[Oberost]

If I own both top tier packages (Resistance I & II) why according to my profile/content page I don't qualify for the Top Tier IS reward?

Edit,

Nvm, I bought this packages before the starting date. Great...

Edited by Oberost, 15 August 2016 - 11:21 AM.

[MovinTarget]

Argond, on 15 August 2016 - 07:40 AM, said:

PGI has profit if player purchase ANY type of product. Some players purchase nothing.

That may not be entirely true.

The man-hours to do the base package could actually be calculated to break-even or only provide a modest gain (hypothetically). The collectors edition, may give them the best profit because there is not as much additional work. So it may be a little skeezy to value those purchases over the Hero (unique skin + unique geometry) or the base pack, but its not unlike McDonalds offering several sandwiches at 2 for $5 so that you stay and buy other things that actually net them a profit.

[MovinTarget]

Oberost, on 15 August 2016 - 11:18 AM, said:

If I own both top tier packages (Resistance I & II) why according to my profile/content page I don't qualify for the Top Tier IS reward?

Edit,

Nvm, I bought this packages before the starting date. Great...

I preordered both of mine before October 6th, perhaps you did the same? If so, they counted towards last year's Loyalty mechs.

In fact you could have preordered everything prior to Warhammer before October 6th, 2015 and thus not qualify:
Clans
Clans II
Clan III?
Resistance I & II
IIc Origins
Marauder
Warhammer???

If you maxed any of these before October 6th, 2015, it doesn't count for this year, it counts for last year.

[Oberost]

MovinTarget, on 15 August 2016 - 11:28 AM, said:

I preordered both of mine before October 6th, perhaps you did the same? If so, they counted towards last year's Loyalty mechs.

In fact you could have preordered everything prior to Warhammer before October 6th, 2015 and thus not qualify:
Clans
Clans II
Clan III?
Resistance I & II
IIc Origins
Marauder
Warhammer???

If you maxed any of these before October 6th, 2015, it doesn't count for this year, it counts for last year.

Yes, I know.

Ok, no Stalker for me..

[MovinTarget]

Oberost, on 15 August 2016 - 11:30 AM, said:

Yes, I know.

Ok, no Stalker for me..

Cheer up! Maybe 4 of the six energy hardpoints are located at about knee-height and make the variant generally worthless

[Intrepid]

<p>

InnerSphereNews, on 11 August 2016 - 05:47 PM, said:

</p>
<p style="text-align: center;"> </p>
<p style="text-align: center;"><img src="https://static.mwomercs.com/img/news/media/f01be6ceb5a53e12b5566c5d8d33ff6d.png" /></p>
<p style="text-align: center;"><font face="Stratum1 Regular" size="3"><b><u>Eligibility Conditions </u></b></font><span style="font-size: medium; background-color: transparent;"><font face="Stratum1 Regular">You must have purchased any amount of MC* since October 6th 2015 at 10:01 AM PDT (5:01 PM UTC)</font> <font face="Stratum1 Bold"><u>OR</u></font></span><span style="font-family: &quot;Stratum1 Regular&quot;; font-size: medium; background-color: transparent;"> you must have purchased </span><span style="font-size: medium; background-color: transparent;"><font face="Stratum1 Bold">any</font></span><span style="font-family: &quot;Stratum1 Regular&quot;; font-size: medium; background-color: transparent;"> Steam Performance Bundle** (Light, Medium, Heavy, or Assault). </span><span style="font-family: &quot;Stratum1 Medium&quot;;">*MC purchased through the Steam portal counts toward the MechWarrior Credits eligibility</span><span style="font-family: &quot;Stratum1 Medium&quot;;">. </span><font size="2"><span style="font-family: &quot;Stratum1 Regular&quot;; background-color: transparent;">**Steam Performance Bundles purchased </span><span style="background-color: transparent;"><font face="Stratum1 Bold"><u>after</u></font></span><span style="font-family: &quot;Stratum1 Regular&quot;; background-color: transparent;"> October 18th 2016 at 10:00 AM PDT will not count toward the 2017 Customer Appreciation Program, due to limitations with how Steam Performance Bundles are tracked.</span></font></p>
<p style="text-align: center;"><font face="Stratum1 Regular" size="3"><b><u>Deadline for Eligibility </u></b></font><span style="font-family: &quot;Stratum1 Regular&quot;; font-size: medium; background-color: transparent;">October 18th 2016 at 10:00 AM PDT (5:00 PM UTC).</span></p>
<p style="text-align: center;"><font face="Stratum1 Regular" size="3"><b><u>Rewards </u></b></font><span style="font-family: &quot;Stratum1 Regular&quot;; font-size: medium; background-color: transparent;">Blackjack BJ-2 Loyalty Variant (featuring a unique Loyalty Pattern and 30% C-Bill Boost) </span><span style="font-family: &quot;Stratum1 Regular&quot;; font-size: medium; background-color: transparent;">+ 1 MechBay.</span></p>
<p style="text-align: center;"><span style="font-family: &quot;Stratum1 Regular&quot;; font-size: medium;"><i><a href="https://mwomercs.com/news/2016/08/1610-2016-customer-appreciation-mech-loadouts"><u>BJ-2 Loadout details</u></a></i></span></p>
<p style="text-align: center;"><font face="Stratum1 Regular" size="3"><b><u>Reward Injection Date </u></b></font><span style="background-color: transparent;"><font face="Stratum1 Regular" size="3">October 18th 2016 at 10:00 AM PDT (5:00 PM UTC), during the patch.</font></span></p>
<div>

</div>
<div>Why do the Steam Performance Bundles get shafted to only count for MC of all things? They explicitly come with BOTH Inner Sphere AND Clan mechs and should count for both the IS &amp; Clan rewards! <img alt="" class="bbc_emoticon" src="http://static.mwomercs.com/forums//public/style_emoticons/default/sad.png" title="" /> </div>
<div> </div>
<div>Also, Phoenix Hawk Ultimate (the real 'top-tier' of the current single mech packs) should definitely count for the Top-Tier IS reward <img alt="" class="bbc_emoticon" src="http://static.mwomercs.com/forums//public/style_emoticons/default/angry.png" title="" /> </div>
<div> </div>

[WarHippy]

Alexander Garden, on 12 August 2016 - 01:51 PM, said:

To address a separate question, regarding purchases of content shortly before the start of this years’ eligibility period, those purchases would have qualified for their associated Rewards from the 2015 Customer Appreciation Program. They do not apply again to the 2016 Program.

Yes, but what if those people already qualified for their associated rewards from the 2015 program but bought the new packs that came out before the eligibility period? Creating short windows to obtain pre-order/early adopter bonuses causes this kind of silly nonsense. Had they waited to purchase they get loyalty rewards but they potentially lose pre-order bonuses; if they order early they get pre-order bonuses but they don't get loyalty rewards. Seems like a lose lose type deal to me, and/or poor structuring on your part.

[Dee Eight]

Argond, on 15 August 2016 - 02:30 AM, said:

Only one question.
If it is all right with the rules of _Loyalty_ program, why so many _loyal_ people (who payed 200$ and more) are upset?

I wouldn't call a dozen on the forum as "so many". I've paid five times that since january and I'm fine with the program.

[Dee Eight]

MovinTarget, on 15 August 2016 - 05:02 AM, said:

It becomes a value vs volume conundrum here... if you have no collectors packs yet, getting 2 @$40 each will give you 8 mechs in which 2 will be duplicates. If you finish off the gladiator tier for $90 more, you will get 9 more mechs with no actual duplicates (okay, unique base omnipod configs).

Duplicates in variant hardpoints an quirkage, yes...but one has a unique camo/color scheme that you cannot get any other way. And if its a mech that is already good to build with in the cheap variant, the (S) can be built the same or built differently. I equipped my KDK-1(S) differently than my KDK-1. And if its say the summoners you're chasing, then four of the clan collector packs that qualify are omni's, which gives you another mech you can totally re-configure with different pods than the baseline set and experiment to see what works better for you. When you find the favourite, you configure the (S) that way, and either build the non (S) differently or sell it and make some c-bills.

[Gas Guzzler]

Can you guys just stop complaining so hard? You have made your point. The last thing we want is for PGI to come back and say "Well too many people complained so we decided to not do the loyalty program next year".

[MovinTarget]

Dee Eight, on 15 August 2016 - 12:54 PM, said:

Duplicates in variant hardpoints an quirkage, yes...but one has a unique camo/color scheme that you cannot get any other way. And if its a mech that is already good to build with in the cheap variant, the (S) can be built the same or built differently. I equipped my KDK-1(S) differently than my KDK-1. And if its say the summoners you're chasing, then four of the clan collector packs that qualify are omni's, which gives you another mech you can totally re-configure with different pods than the baseline set and experiment to see what works better for you. When you find the favourite, you configure the (S) that way, and either build the non (S) differently or sell it and make some c-bills.

True, but for some, camo is irrelevant. Some (many?) just the sell the "normal" one and keep the mechbay...

...not terribly cost effective, but it happens.

[Ovion]

Dee Eight, on 15 August 2016 - 12:43 PM, said:

I wouldn't call a dozen on the forum as "so many". I've paid five times that since january and I'm fine with the program.

You say 'a dozen or so'.

I'd reckon at least 50% of the posts here are people disappointed at the system chosen.
That's around 200 in this thread alone.

And a lot of those are a bit put out because they've spent $100-200+ and not qualified.

$100 x 200 = $20,000 (to $40,000) of existing custom.
A lot of these are upset because it would require the spending of $40+ to qualify for X they want.
Now, if it was 1 Collector, or 1 'actual' top tier pack (an upgrade of $20-30, or something many would already qualify for), that would be an additional 100-200 lots of $20-30 (+$2,000 to $6,000) income, instead of numerous people not upgrading at all + being very wary about spending in the future.

[Dee Eight]

Intrepid, on 15 August 2016 - 12:17 PM, said:

Why do the Steam Performance Bundles get shafted to only count for MC of all things? They explicitly come with BOTH Inner Sphere AND Clan mechs and should count for both the IS &amp; Clan rewards!

Because the steam packs are already an enormous value to the buyer, so much so that I, the great whale PGI dreamt of, emailed billing today to find out what I had to do to buy one and link it to my regular independant MWO client & account (last year you could order them briefly thru the gift store but steam uses regional pricing so they removed that option for non-steam accounts).

I'm in Canada, thus the steam pack to me shows in CAD dollars on the steam site. You get a pair of (S) variant mechs, camo and color unlocks for those models, MC, premium time, and c-bills. And several times a year they massively discount the steam packs. I wish I'd looked seriously at them when the 40% discount happened in june.

The Light 'Mech Performance Pack also contains:

• 2 'Mech Bays
• Phranken pattern and colors applied and unlocked
• 30 days Premium Time (activates upon next log in)
• 1500 MC
• 2.5 million C-Bills

So that's the $6.95USD MC pack with a 20% bonus, c-bills equivalent to 2,000 MC redemption thru the in-game store, premium time worth $12USD, another several thousand MCs worth of unlocks, 600MC of mechbays, and the mechs themselves. For the price of $32.99 CAD. I already play the cheetah and wouldn't complain about having an (S) of the prime to go with my (C) of the prime. I haven't yet collected the raven so an (S) suits me fine to start that process. I have the means to buy two more to skill unlock them.


Inner Sphere: Hunchback HBK-4P [S]
Clan: Stormcrow SCR-PRIME [S]

The Medium 'Mech Performance Pack also contains: (for $43.99CAD)

• 2 'Mech Bays
• Phranken pattern and colors applied and unlocked
• 30 days Premium Time (activates upon next log in)
• 2000 MC
• 3.5 million C-Bills


Inner Sphere: ThunderBolt TDR-9SE [S]
Clan: Timber Wolf TBR-C [S]

The Heavy 'Mech Performance Pack also contains: (for $54.99CAD)

• 2 'Mech Bays
• Phranken pattern and colors applied and unlocked
• 30 days Premium Time (activates upon next log in)
• 3000 MC
• 5 million C-Bills



Inner Sphere: King Crab KGC-000B [S]
Clan: Dire Wolf DWF-W [S]

The Assault 'Mech Performance Pack also contains: (for $66.49CAD)

• 2 'Mech Bays
• Phranken pattern and colors applied and unlocked
• 30 days Premium Time (activates upon next log in)
• 4000 MC
• 6.5 million C-Bills


Of those three packs, I don't as yet collect the KCG, DWF, SCR, or TBR, and I already have the Hunchie 4P and T-bolt 9SE master skilled, so it would be simply outfit them as I want and then change the basic versions of them I already own, or sell them and free up a couple bays. The assault pack... that's about a $45USD cost...for a value of well over $130USD of items.

Quote

Phoenix Hawk Ultimate (the real 'top-tier' of the current single mech packs) should definitely count for the Top-Tier IS reward

The phoenix ultimate $85 included the collector's pack, so it does actually qualify.

<p class="pkg-col-detail-sect pkg-upgrade pkg-col-details clear-float pkg-col-mechs pkg-col-everything" data-packid="6">
Purchasing the Ultimate Pack will provide you with all of the Phoenix Hawk 'Mechs with just a single purchase!<p class="clear-float">

• - Collector Pack $40
  
• - Reinforcements Add-On $15

• - Hero Add-On 1 $15
  
• - Hero Add-On 2 $15

The Ultimate Pack is not an Upgrade option.