DGTLDaemon, on 21 November 2016 - 07:10 AM, said:
OK, let's approach it from a different angle. Imagine for a second that you're a football player... of a hockey player... or whatever-kind-of-sports-you-can-think-of player, and you're just having a friendly match with another team. And the organizers were kind enough to put up a free prize for every player on the winning team - let's say a nice-looking cup to commemorate your victory. Except that it has the opposing team's insignia all over it. So if they win, they get a nice trophy to put on display and brag about. If you win... well, I guess you can take that trophy to a shooting range for target practice, or something. You think that's perfectly OK? As long as it's free, there's nothing to complain about? Just take it with a smile and say "thank you"? Because if you don't need it, you can melt it down and sell the material it's made of for whatever it's worth?
To clarify once again: I am not disputing the value of the prize, or asking for a more valuable prize. Moreover, being a completioninst, I always strive to complete all event challenges even if I have no use for the rewards (which happens quite often - for example, with the cockpit items or consumables). I do, however, feel offended by the fact that the prize is specific to the opposing faction, and that no alternative prize of equivalent value specific to my faction is offered.
This analogy only holds true if you can only play your sport and no other. A IS mech can be played by anyone, just like a clan mech can be played by anyone. The only time you *can't* cherry pick mechs is in FP. If you play *only* then you have bigger issues to complain about than a measly mech reward in an event.
Eregion, on 21 November 2016 - 07:25 AM, said:
I understand the Customer Service thing, and I don't use sarcasm when I say that they are always lovable.
Still, to act individually to a clear, broad and possibly common issue is not the solution.
That is fair, experiences may vary, but when I accidentally bought 2 Jesters on sale, they very readily refunded one *months* later because I'd only just noticed I had two (bought on sale to level later).
I have had other refund circumstances go well too.
So yes, take it with a grain of salt that this is one customer's testimonial, but just wanted people in that boat to feel they could try that avenue for a refund.