Matt Newman, on 25 April 2017 - 12:15 PM, said:
Hello all!
First:
I want to say sorry for the frustration this event caused everyone. It was not my intention at all.
Second:
We very briefly extended the event to adjust the "All Done" Challenge to only require 7 of 9 challenges complete.
This change allowed players to get the Mech Bay without having to complete the dreaded "Failed Delivery" or "Necessary Roughness" Challenges.
The "extension" was to give the script the chance to run one final time. and the Mechbays were injected.
However, that is not all we are doing.
As a Consolation Prize anyone who completed 1 Match of Incursion with a minimum Match Score of at least 80 (during the Event) will receive the following rewards as our way of saying sorry for the frustration caused by this event.
Consolation Prize -
Anyone who completed 1 Match of Incursion with a minimum Match Score of at least 80 during the event will receive 250,000 C-Bills, 200 MC, and 2 days of Active Premium Time (activates on your next log in).
That covers 99.5 % of the people who played this weekend!
----
Lesson Learned:
I based the Actions in the Challenge off 1 days worth of stats from the new Game Mode. More Data would clearly have been preferable.
We needed a way to increase the frequency of a particular Game Mode as a voting option. Currently, we can only adjust Map weighting. However, Mode weighting functionality should arrive with our May patch, so in future mode-related events we won't have this particular issue again.
We hope everyone enjoys the Consolation Prize as things return to normal in the Quick Play Queue.
Our next event will target Faction play....
Rally your Units and Lock in your contracts...
Hi Matt
Thanks for the acknowledgement and apology. I am sure I speak for quite a few when I say that is far more than expected, especially the consolation prize.
If I can add one thing to lessons learned is that over a weekend you need to empower one of your employees to respond to any growing development (read crisis), for me personally that was the most frustrating aspect, it felt like we were posting on a dead thread without the usually quite good responses from PGI.
Big thanks for also shedding some light on the reasoning, I think for the most part the community can accept something if they know the reason behind it. Sure we wanted the game mode to feature more, but the response that it is configured by map appearance did help (I don't see why a map probability tweak wasn't attempted as this would have increased the chances a bit by removing the unsupported maps). I am very happy to hear that you will be implementing this ability in future, it opens up a lot of potential for future events.
As a thanks from my end I will be ordering some Wave II heros over the weekend.
Edit Update:
Edited by ZortPointNarf, 28 April 2017 - 07:29 AM.