43 replies to this topic

[OldSchoolCav]

Sorry to post twice, just moved to the correct forum.

So, after the new patch, my 8GB AMD RADEON RX480 is not supported. Any idea why? The system recommendation is RADEON HD 7870. Pretty sure I have that beat.

[Fauxwise]

I've got the exact same message from the game. I own the same card, I think. Mine is made by MSI.

[Egg90]

Sapphire Nitro RX480 8GB here with same problem.
Installed latest drivers & still happens, game runs fine after error message though.

[Bouncer1419]

HI, I've got exactly the same message running a Sapphire RX460. Just updated my AMD drivers to 17.6.2 still happening.


Working fine yesterday

[FknPrycK]

Same issue after patch, re-installing the device drivers as per request from AMD
https://twitter.com/...271785233952771

[darkwolfca]

same issue with Msi Rx 480 8gb and Aorus Rx 580 8gb running 17.6.2 drivers reinstalled the drivers clean install with ddu and reinstalled fresh and even did a mwo launcher repair same problem persists since the update today.

Edited by darkwolfca, 20 June 2017 - 01:52 PM.

[Lolo van Trollinger]

friend of mine on teamspeak cant get the game running, KFA HAF2 GTX1080. same problem. current driver.

[Vlad Striker]

The same issue.
Radeon R9 380.

Edited by Vlad Striker, 20 June 2017 - 03:07 PM.

[Bobby Jubraj]

Hey all,

Can everyone running into this issue here send me a ticket over at technical@mwomercs.com? We need to get some more diagnostic information here from everyone to look into what can be causing this.

Thanks,

[FknPrycK]

Will do, incoming data

[Simulacrum]

Maybe it is a directX error. Since I came back to play MWO (february 2017) I had 3 - 4 crashes a day. As I found out the problem was the overclocked (ex works) graphic card. I searched for the graphic card standard MHz and restricted it to it. (with ZOTAC Firestorm in my case) I got no "unsupported graphic cards" or other error messages with a crash after that.

Else it is an old Cryengine error message. There are other possible solutions:

Second solution: start MWO and other corresponding programs (like key binding macro or similar) as an admin.

Third solution: if PGI updated MWO with the latest version of the Cryengine you need directX 11 or the game wont start.

Fourth solution: you've a graphic card AND an onboard graphic chip and MWO does not detect the right graphic card. You might go to the (for instance) Nvidia control panel under 3D settings if you don't want to completely disable your integrated graphics for lower intensive stuff. You can select your graphic card there for 3d applications, auto, or integrated.

Fifth solution: try to use the MWO repair tool. Maybe you've a wrong entry somewhere in your settings.

[Truesight]

Simulacrum, on 20 June 2017 - 10:52 PM, said:

Maybe it is a directX error. Since I came back to play MWO (february 2017) I had 3 - 4 crashes a day. As I found out the problem was the overclocked (ex works) graphic card. I searched for the graphic card standard MHz and restricted it to it. (with ZOTAC Firestorm in my case) I got no "unsupported graphic cards" or other error messages with a crash after that.

Else it is an old Cryengine error message. There are other possible solutions:

Second solution: start MWO and other corresponding programs (like key binding macro or similar) as an admin.

Third solution: if PGI updated MWO with the latest version of the Cryengine you need directX 11 or the game wont start.

Fourth solution: you've a graphic card AND an onboard graphic chip and MWO does not detect the right graphic card. You might go to the (for instance) Nvidia control panel under 3D settings if you don't want to completely disable your integrated graphics for lower intensive stuff. You can select your graphic card there for 3d applications, auto, or integrated.

Fifth solution: try to use the MWO repair tool. Maybe you've a wrong entry somewhere in your settings.

Thats not the problem, its an Cry Engine error, it also lists the vendor and device IDs, so it knows which one it is.
I think that the list of supported GFX Cards got altered with the patch and some cards are missing.

Since the game runs fine if you click ok, its not really an issue, mainly an inconvinience.

Edited by Truesight, 20 June 2017 - 11:04 PM.

[zzoxx]

Same here with MSI Radeon RX 480 Gaming x 8G. Like Truesight said, the Cryengine Error box recognizes the correct card, confusion with an on board set is not the case i think.



It worked for months with this card and before with my old R390 also. I found an old thread from 2013 with the same issue:
http://mwomercs.com/...rted-videocard/
The hint with simultaneously running programs in Admin mode is not the case here as far as I can tell.

Ticket is on the way, ty.

[The Basilisk]

Fauxwise, on 20 June 2017 - 11:52 AM, said:

I've got the exact same message from the game. I own the same card, I think. Mine is made by MSI.

zzoxx, on 20 June 2017 - 11:43 PM, said:

Same here with MSI Radeon RX 480 Gaming x 8G. Like Truesight said, the Cryengine Error box recognizes the correct card, confusion with an on board set is not the case i think.



It worked for months with this card and before with my old R390 also. I found an old thread from 2013 with the same issue:
http://mwomercs.com/...rted-videocard/
The hint with simultaneously running programs in Admin mode is not the case here as far as I can tell.

Ticket is on the way, ty.

Same thing here.
Own the 8GB Edition from MSIs take on the RX 480

[Alexandra Hekmatyar]

Bobby Jubraj, on 20 June 2017 - 03:19 PM, said:

Hey all,

Can everyone running into this issue here send me a ticket over at technical@mwomercs.com? We need to get some more diagnostic information here from everyone to look into what can be causing this.

Thanks,

I'm just assuming but you guys need the Dxdiag and the system information?
Anything more to add to that list or scrap something?

[BuckRabbit]

Yup, same here with a Radeon™ RX 460 Graphics card...

Edited by BuckRabbit, 21 June 2017 - 11:03 AM.

[STEF_]

Bobby Jubraj, on 20 June 2017 - 03:19 PM, said:

Hey all,

Can everyone running into this issue here send me a ticket over at technical@mwomercs.com? We need to get some more diagnostic information here from everyone to look into what can be causing this.

Thanks,

GTX 860M...... not recognize by cryengine......despite I'm playing from 2014..... ok.

Simulacrum, on 20 June 2017 - 10:52 PM, said:

Fourth solution: you've a graphic card AND an onboard graphic chip and MWO does not detect the right graphic card. You might go to the (for instance) Nvidia control panel under 3D settings if you don't want to completely disable your integrated graphics for lower intensive stuff. You can select your graphic card there for 3d applications, auto, or integrated.

Nope. Already tried, but this solution didn't work.

[darqsyde]

Runs fine, but stupid error message.

Sapphire Nitro RX480 4GB

[FREDtheDEAD]

Stock AMD RX480. Same issue. Seems to run fine though.

[Thorqemada]

I have the issue also with my RX480 Sapphire Nitro 8GB.

OS is Win10 (1703) and Driver is Crimson 17.6.2

Edited by Thorqemada, 22 June 2017 - 10:17 AM.