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Unsupported Graphics Card Detected


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#21 Falconer Cyrus

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Posted 22 June 2017 - 12:45 PM

The same issue.
Card: https://www.gigabyte...580AORUS-8GD#kf
AORUS Radeon RX580 8G
driver version: 17.4.4
Win7-64 SP1

#22 Thorqemada

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Posted 24 June 2017 - 09:36 AM

The Hotfix did not help and the message still appears...

#23 Frostheim

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Posted 28 June 2017 - 09:52 AM

Im having the same issues, but i instead am getting some client crashes now and then. Before patch was rock solid.

#24 Maleman

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Posted 28 June 2017 - 10:02 AM

Was able to just click OK to the error message and still play but now the client just crashes completely after trying to login. Tried both the Steam client and the MWO client.
Everything worked fine before the patch and I've tried running as admin and updating GPU.
Game is completely unplayable now! Good thing I just bought all that MC!!!
Radeon RX 470

Edited by Timber Druid, 28 June 2017 - 10:03 AM.


#25 PSYB0RG

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Posted 28 June 2017 - 04:50 PM

Get this issue along with a green border on my machine which is running a ROG Geforce 780 Posiedon. Cant play because keyboard becomes disabled during gameplay and framerate drops to something horrible. Sending my diagnostics now.

#26 Dedagn

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Posted 28 June 2017 - 11:09 PM

Radeon RX 580 8gb, running 17.4.4 drivers on Win10 64bit with Game Mode disabled. I'm still getting the error pop up. The game launches and runs with the occasional crash but my fps has definitely gone down.

#27 FREDtheDEAD

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Posted 30 June 2017 - 01:00 AM

Lodged a support ticket a week ago but no reply. :(

#28 darkwish

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Posted 30 June 2017 - 03:38 AM

Same problem, Card RX470 8GB from HiS. Windows 10 1607

#29 Jakatan

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Posted 04 July 2017 - 08:07 AM

Same Problem, RX 480, Windows 10, MWO from Steam
Posted Image

#30 Tarl Cabot

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Posted 04 July 2017 - 08:35 AM

This is also affecting some players with other games. At least w/MWO you can still play the game. In other games (non-MWO) the launchpad will not allow the player to continue so they can play. They have to use the bypass patcher shortcut to play their games.

Question. Are you all using the new portal or the original launchpad (non-Steam)? MWO and the other games are using Awesomium, though atm MWO appears to only use it with its New MWO Portal. After hitting Play to get to the log in screen Awesomium process unloads. Other games use it not just as part of their Launchpad but in-game components too.

Quote

Awesomium is a flexible, windowless, web-browser framework that is meant to be used in your own applications. Think of it as if we took Chrome, chopped it into smaller, re-usable pieces, and served it to you on a nice shiny 32-bit BGRA pixel-buffer platter.

It is not an application, it is not a web-browser; it is a tool to add web-browser-like capabilities to another application.

Think of radical new browsing interfaces, multi-touch, HTML UI, in-game browsing, web-page capture, site scraping, automation, and awesome new web-browser mashups.


Okay, at least one launching via Steam. For the Steam one, is the game actually part of the Steam library or a linked shortcut? If a linked shortcut, does it launch the MWO Portal or the original Launchpad?

Edited by Tarl Cabot, 04 July 2017 - 08:47 AM.


#31 Jakatan

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Posted 05 July 2017 - 10:01 AM

View PostTarl Cabot, on 04 July 2017 - 08:35 AM, said:

Okay, at least one launching via Steam. For the Steam one, is the game actually part of the Steam library or a linked shortcut? If a linked shortcut, does it launch the MWO Portal or the original Launchpad?

Part of Steam libary

#32 Dutchoper72

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Posted 05 July 2017 - 12:45 PM

Yeah, most Developers hate AMD for some reason. I just bought a Ryzen 7 build and get this message. Only game that does this -_-

#33 caseysrevenge

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Posted 12 July 2017 - 10:20 AM

RX470 card here same problem ,everything was fine before patch after that not so anymore.

#34 Ken Harkin

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Posted 12 July 2017 - 01:26 PM

Same message running:
ASUS ROG STRIX Radeon Rx 470 4GB OC Edition AMD Graphics Card with DP 1.4 HDMI 2.0 (STRIX-RX470-O4G-GAMING)

Crucial 8GB Single DDR3L 1600 MT/s (PC3L-12800) Unbuffered UDIMM Memory CT102464BD160B

AMD FD8350FRHKBOX FX-8350 FX-Series 8-Core Black Edition Processor

Gigabyte AM3+ AMD DDR3 1333 760G HDMI USB 3.0 Micro ATX Motherboard GA-78LMT-USB3

Win 10 64 Bit

Game runs fine when I ignore the message. Started with the latest large patch like everyone else.

#35 Túatha Dé Danann

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Posted 20 September 2017 - 07:24 AM

Same with RX Vega 64
Drivers: 17.9.1
Win 10 64 bit

#36 KarmaMekanic

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Posted 11 October 2017 - 10:31 AM

Did this issue ever get resolved? I am having the same problem with the RX 470 with new drivers.

#37 BlackArab

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Posted 13 October 2017 - 01:01 PM

I just logged the same issue with support a few days ago.
Don't think there is a fix yet

#38 Elennai

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Posted 23 October 2017 - 06:16 PM

And I'm about to log the same issue.

It would be nice if PGI would perhaps mention that their game doesn't support one of the major brands of graphics cards.

I understand that this might not seem like a wise move from a business perspective but really... get some integrity PGI.

#39 SC40

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Posted 26 November 2017 - 06:01 AM

All,

getting the same error after building my new PC. In my case, the game actually crashes after a while, graphically as the sound and in game voice chat can still be heard as if nothing happened. I get a black screen and must reboot.

I believe I might have an issue with my card as the reboot requires me to completely cut the power using the power supply switch as both the power and reset buttons seems to be frozen, the do not respond anymore.

Radeon RX 570 Series
PCI Express 3.0 x16
Memory Size - 8192 MB
Memory Type - GDDR5
Memory Clock - 1750 MHz
Core Clock - 1244 MHz

#40 oakwhiz

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Posted 10 December 2017 - 10:31 PM

I'm also getting this issue.

Windows 8.1
AMD RX 480 8GB, assembled by MSI
Driver version 17.7.1





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