341 replies to this topic

[latinisator]

Jormunrek, on 14 September 2017 - 08:51 PM, said:

I have a question that might've already been answered and I missed (please forgive if this is the case).

I already own the Wolfhound and Crab from the Resistance II series, if I pony up for the knight of color and mauler will that still qualify me for the loyalty Victor?

Expiring minds want to know...

Jorm

Counts! I only purcheased the Cougar Collector thing this year and upgraded both the MAD-IIC and Huntsman to the collector level respectively (well after the time I bought their basic levels).

Edited by latinisator, 15 September 2017 - 04:57 AM.

[Lupis Volk]

Jay Leon Hart, on 15 September 2017 - 01:36 AM, said:

It should, yes.

Sweet~

[Hemholtz]

Argh...need recommendations on Collector Packs for IS (1) and Clan (2)

-- the only thing left with a pre-order is Hellspawn...not particularly keen on that....

[Darrious Quinn]

Is it me or does the program seem more convoluted this year in regards to what qualifies for what.
I'm short for the Top Tier Clan, Top Tier IS and Ultimate since I don't have the previously mentioned two.


Besides the Ultimate I have for the Nightstar, I still need another frigging IS Collector pack to qualify for the IS Top Tier?? What isn't Top Tier about a $70 IS Pack?

Clan mechs I can explain since I only go baseline with them, but I'm not getting how an Ultimate pack isn't enough for Top Tier. Worse is my Bushwacker Ultimate order is a month outside of the purchase window even though it was a preorder.

So can up just upgrade my cougar and madcatII up to collector and be done with it?

Not really happy with this Loyalty Program this year.

[Jay Leon Hart]

Racerxintegra2k, on 15 September 2017 - 04:09 AM, said:

It still doesn't make any sense to me that total $$$ spent on the game isn't the qualifying factor for what rewards you receive.

Terrible attitude in a "loyalty" program to not reward those that put so much money into the game fully. The way PGI run's this program it will hurt the loyal players more than incentive them to spend more next year. Anyone with even a modicum of business acumen would understand this simple fact. $160 spent is $160 spent whether on collections or MC loyalty is loyalty.

Good thing they changed the name from "Loyalty Rewards" to "Annual Rewards" then, so the whole loyalty aspect is moot. Rewards for certain purchases, ones the player base regards as worse value for money. I see no problem with that.

[Jay Leon Hart]

Hemholtz, on 15 September 2017 - 05:22 AM, said:

Argh...need recommendations on Collector Packs for IS (1) and Clan (2)

-- the only thing left with a pre-order is Hellspawn...not particularly keen on that....

IS
Marauder (currently 20% off)
Warhammer (20% off next week)
Rifleman (20% off in 2 weeks)
Nightstar
Osiris

Clan
Kodiak
Night Gyr
Huntsman
Marauder IIC (20% off in 2 weeks)
Supernova
Mad Cat Mk II
Nova Cat

Edited by Jay Leon Hart, 15 September 2017 - 06:19 AM.

[Racerxintegra2k]

Jay Leon Hart, on 15 September 2017 - 06:15 AM, said:

Good thing they changed the name from "Loyalty Rewards" to "Annual Rewards" then, so the whole loyalty aspect is moot. Rewards for certain purchases, ones the player base regards as worse value for money. I see no problem with that.

Almost had me. See below. Loyalty Griffin, Loyalty Pattern. Changing a name does not change the slap in the face to the many that have put money in and were left out in the cold.

• Griffin GRF-5M Loyalty Variant (featuring a unique Loyalty Pattern and 30% C-Bill Boost) +1 MechBay.
  
• Griffin GRF-5M Loadout details

Edited by Racerxintegra2k, 15 September 2017 - 06:44 AM.

[Jay Leon Hart]

2017 Annual Rewards Program



PGI being inconsistent with their message? No, that could never happen

Racerxintegra2k, on 15 September 2017 - 06:44 AM, said:

Almost had me. See below. Loyalty Griffin, Loyalty Pattern. Changing a name does not change the slap in the face to the many that have put money in and were left out in the cold.

• Griffin GRF-5M Loyalty Variant (featuring a unique Loyalty Pattern and 30% C-Bill Boost) +1 MechBay.
  
• Griffin GRF-5M Loadout details

Slap in the face? What did PGI do to you, other than not give you something?

Edited by Jay Leon Hart, 15 September 2017 - 06:47 AM.

[CH4CH]

I just upgrade my Madcat II to collector pack, which made my clan collector pack are 2 now. Will I get the Line Backer? The indicator in your page still red for that.

PS. I already buy ANH collector, if I upgrade my Warhammer that I bought since 31 OCT 2015, will it count as two collector packs?

Edited by CH4CH, 15 September 2017 - 08:47 AM.

[Jay Leon Hart]

CH4CH, on 15 September 2017 - 08:16 AM, said:

I just upgrade my Madcat II to collector pack, which made my clan collector pack are 2 now. Will I get the Line Backer? The indicator in your page still red for that.

It should qualify you for the Linebacker, yes.

Give it a few hours, maybe even until tomorrow, to update the page.

[Racerxintegra2k]

Jay Leon Hart, on 15 September 2017 - 06:48 AM, said:

2017 Annual Rewards Program



PGI being inconsistent with their message? No, that could never happen


Slap in the face? What did PGI do to you, other than not give you something?

Giving implies you did not earn it. When you spend $250 in a year with a company that is giving away free stuff at a spent face value of $80 that IS a slap in the face. I'm not sure if you are a super pacifist but to me its outrageous. Especially the lack of communication through out the year as if its a secret raffle. Be up front with your paying customers if you don't want salt. This program however you want to call it, is run poorly and will rub people the wrong way. Now, I'm not naive to the fact that maybe the number of disgruntled people is far outweighed by the pleasantly surprised/happy to receive anything at all. After last year i have no dog in this race. I just truly feel for those like the OP that DID get shafted. You can be cool with it .. but some will not be.

[Jay Leon Hart]

Racerxintegra2k, on 15 September 2017 - 08:19 AM, said:

Giving implies you did not earn it. When you spend $250 in a year with a company that is giving away free stuff at a spent face value of $80 that IS a slap in the face. I'm not sure if you are a super pacifist but to me its outrageous. Especially the lack of communication through out the year as if its a secret raffle. Be up front with your paying customers if you don't want salt. This program however you want to call it, is run poorly and will rub people the wrong way. Now, I'm not naive to the fact that maybe the number of disgruntled people is far outweighed by the pleasantly surprised/happy to receive anything at all. After last year i have no dog in this race. I just truly feel for those like the OP that DID get shafted. You can be cool with it .. but some will not be.

You "earn it" by purchasing the required items. If you did not purchase the required items, you did not "earn it".

People can spend money how they like, PGI can choose to reward people how they like.

The rules have not changed since last year, yet the same people are complaining about the same situation.

Last year, I did not initially qualify for the MC reward, because I did not purchase any MC. However, despite me spending too much money on this game, I did not run to the forums to complain, I bought some MC.

[Racerxintegra2k]

Jay Leon Hart, on 15 September 2017 - 08:26 AM, said:

You "earn it" by purchasing the required items. If you did not purchase the required items, you did not "earn it".

People can spend money how they like, PGI can choose to reward people how they like.

The rules have not changed since last year, yet the same people are complaining about the same situation.

Last year, I did not initially qualify for the MC reward, because I did not purchase any MC. However, despite me spending too much money on this game, I did not run to the forums to complain, I bought some MC.

So now its a reward again. Dude honestly you are white knighting so hard right now its crazy. The 4 White Knights cant even keep a story straight. Its a reward to incentivize sales, its not a reward. Its a loyalty program, its def not a loyalty program.

I Forfeit the argument, I'm not going to argue past this point. The winner or loser of our argument will only be proven by PGI's Balance sheet at the end of the year. neither of us have access to that information so crack open a beer and lets play some MWO.

[Jay Leon Hart]

Racerxintegra2k, on 15 September 2017 - 08:33 AM, said:

So now its a reward again. Dude honestly you are white knighting so hard right now its crazy. The 4 White Knights cant even keep a story straight. Its a reward to incentivize sales, its not a reward. Its a loyalty program, its def not a loyalty program.

Yes, I'm White Knighting because some people can't understand marketing or what being entitled looks like.

Goodness gracious.

[James Argent]

If you're that concerned about every single purchase counting toward the reward program, you could always wait all year to make your purchases until they announce the requirements. Such a fun way to spend a year.

Or simply realize that Collector's Mechpacks and tiered multiple mech collections have been and will continue to be one of the ways to qualify for the top tier reward. You should investigate the difference between the two, because it's apparent that you (and others) don't understand what they are and are stuck on 'But muh dullarz spent.'

But if this consistent requirement isn't enough, this year they've even added new ways to qualify with the individual hero purchases from the hero collections. PGI can't make EVERY purchase count, but they're being really generous with this year's requirements.

[Horseman]

Jay Leon Hart, on 15 September 2017 - 08:26 AM, said:

You "earn it" by purchasing the required items. If you did not purchase the required items, you did not "earn it".
People can spend money how they like, PGI can choose to reward people how they like.
The rules have not changed since last year, yet the same people are complaining about the same situation.
Last year, I did not initially qualify for the MC reward, because I did not purchase any MC. However, despite me spending too much money on this game, I did not run to the forums to complain, I bought some MC.

Kanajashi has gone over this in his latest video... basically, with this system it's possible to spend around $1000 and qualify only for one level of rewards. Does that make any sense to you from a customer relations perspective?

[Jay Leon Hart]

Horseman, on 15 September 2017 - 08:53 AM, said:

Kanajashi has gone over this in his latest video... basically, with this system it's possible to spend around $1000 and qualify only for one level of rewards. Does that make any sense to you from a customer relations perspective?

If the intent was to "reward" customers who spend "lots" of money? No.

If the intent was to encourage people upgrade their packs to a higher tier? Yes.

If the intent was to "reward" customers who purchased higher priced, "lower value" items? Yes.

[Edit] <make> to <encourage>, added 3rd line [/Edit]

Edited by Jay Leon Hart, 15 September 2017 - 08:57 AM.

[Bud Crue]

Horseman, on 15 September 2017 - 08:53 AM, said:

Kanajashi has gone over this in his latest video... basically, with this system it's possible to spend around $1000 and qualify only for one level of rewards. Does that make any sense to you from a customer relations perspective?

Yup.

If you go and buy 10 of every Master Pack in the store right now, not one, not all of them, will qualify you.
Is that unfair? NO!!!!
Want the top rewards? Then buy the requisite collector packs.

This is all perfectly clear. You have no choice but to accept the fact that PGI can dictate that only collectors packs or better get "rewards".
It really is that simple.

[Horseman]

Jay Leon Hart, on 15 September 2017 - 08:56 AM, said:

If the intent was to "reward" customers who spend "lots" of money? No.
If the intent was to encourage people upgrade their packs to a higher tier? Yes.
If the intent was to "reward" customers who purchased higher priced, "lower value" items? Yes.

And guess which one is the real goal of any loyalty program? (ka-ching!)

Bud Crue, on 15 September 2017 - 09:10 AM, said:

If you go and buy 10 of every Master Pack in the store right now, not one, not all of them, will qualify you.
Is that unfair? NO!!!!

Fairness? Since when did I say anything about fairness? I asked if this makes a shred of sense in a loyalty program (no, renaming it to "annual rewards program" doesn't change what it actually is).

Quote

You have no choice but to accept the fact that PGI can dictate that only collectors packs or better get "rewards".

Or I can comment on the obvious failings of a program which sabotages its' own goals. Because when you look at it from a customer's perspective, it actively discourages a yearly investment beyond $80 per each faction and $6.95 for one bundle of MC.

Edited by Horseman, 15 September 2017 - 09:36 AM.

[Jay Leon Hart]

Horseman, on 15 September 2017 - 09:33 AM, said:

And guess which one is the real goal of any loyalty program? (ka-ching!)

What's a Loyalty program? What we have right here is an Annual Reward program. Apparently. At least this time.

Horseman, on 15 September 2017 - 09:33 AM, said:

Fairness? Since when did I say anything about fairness? I asked if this makes a shred of sense in a loyalty program (no, renaming it to "annual rewards program" doesn't change what it actually is).

Yet it does, because the omission of the word Loyalty changes how butthurt people should be getting.

Horseman, on 15 September 2017 - 09:33 AM, said:

Or I can comment on the obvious failings of a program which sabotages its' own goals. Because when you look at it from a customer's perspective, it actively discourages a yearly investment beyond $80 per each faction and $6.95 for one bundle of MC..

I would agree, however PGI evidently does not and theirs is the only vote that counts.