33 replies to this topic

[Lorian Sunrider]

Once again, I spent more than the $80 that is the value of two collectors packs for both Clan and IS, but I do not qualify for top tier rewards. Thought after talking with PGI support last year this sort of thing wouldn't happen again.

Surprise.

Edited by Lorian Sunrider, 14 September 2017 - 12:36 PM.

[Gas Guzzler]

Lorian Sunrider, on 14 September 2017 - 12:35 PM, said:

Once again, I spent more than the $80 that is the value of two collectors packs for both Clan and IS, but I do not qualify for top tier rewards. Thought after talking with PGI support last year this sort of thing wouldn't happen again.

Surprise.

I thought it was pretty clear last year that their choice was intentional, and that this was likely to be the case this year.

Oh well.

[Black Fish]

Yeah I was hoping for a different reward qualification but really didnt expected them to change. It's a business model, not just giving away stuff.
Oh well

[Appogee]

I too spent much more than the $80. But I understand their strategy and am not surprised by it.

[Wing 0]

Lorian Sunrider, on 14 September 2017 - 12:35 PM, said:

Once again, I spent more than the $80 that is the value of two collectors packs for both Clan and IS, but I do not qualify for top tier rewards. Thought after talking with PGI support last year this sort of thing wouldn't happen again.

Surprise.

I remembered them saying they wouldn't back stab customers like that again either. Lots of people will not be willing to keep playing on a title that's already showing signs of death.

[MechaBattler]

I didn't get the impression they would be changing how they handled these. But I'm not surprised to see this complaint again.

[Moebius Pi]

I'd have to upgrade 2 packages, and pre-order 2 more to get the other goodies. Half that if just the IS or Clan. Easy way to tilt fence-sitters into buying "one more mechpack", at an extra cost (because personally, I couldn't give a **** about the Collector rewards on average. The c-bill bonus and nice skin isn't valuable enough).

I figured it'd be the same as last year, got a couple of standard packs earlier in the year with the assumption I -might- want some Loyalty goodies later on and post-skill tree knew I was gonna run low on c-bills eventually... but held off in case it seemed too uninteresting.

I'm still sitting on fence about upgrading or snagging the bigger rewards. Maybe the bagpipes can sooth the savage wallet beast into opening...?

...nah. It comes more down to me actually wanting the Nightstar (which I do minus those horrible wait times for a c-bill bonus) and the Arctic Wolf, and if tossing down some "upgrade" money for c-bill variants is worth that Victor or Linebacker. I'd have to get a collector upgrade on the Roughneck and MK-II to have an extra copy of something I don't want regardless.

I have a feeling I might cave before the deadline... but that will come down to the game crashing, again, after months of troubleshooting, again, driving me up the wall and saying "**** this un-optomized POS" and just not bothering. One patch earlier this year and WHAM, it all goes to pot consistently. Ugh.

Odds are very heavy this will occur before extra spending for the sake of loyalty mechs. There's only so many bug reports you can send in, and only so many times you reconnect with the sluggish load times, or try 5x in a row so you're team isn't down one player... play out the match... get your earnings taken away because 2 minute cut off, and then get a time penalty on top of it all. There's a reason you get so many match-long discos; it's rarely worth the headache for people to try to come back to the match promptly. I try, but often get spit on by the game client for the attempt and end up taking 3 mins or so.

That right there is the biggest thing (beyond the dismal amount of attention to FP, ffs... its pathetic) keeping my wallet closed. I feel like Cartman asking to be taken out to supper before being ****** in the *** when the "you crashed, **** you" PGI'ing happens. Less so the whiny entitlement, moreso the sheer frustration (and occasional bolt from the blue from PGI with a multi-crash cycle) I think I may keep this fresh in my memory. It'll alleviate spending an extra 20-40-ish bucks on pack upgrades, and another 40-80 on preorders to get... a Victor (interesting as it is), and a Linebacker (which I'd love but... that's a hefty early access price tag).

[Appogee]

No matter how I look at it, spending an extra $80 to upgrade 4 packs to collector - just so I can get the Linebacker and Victor Loyalty Mechs - makes no sense.

The Collector packs are just bad value. 4 duplicates of Mechs I already own, and an extra 120 days of Premium Time. That's not worth $80, even when you toss in the two Loyalty Mechs.

It makes me sad - I'd like the Linebacker and Victor. I'd spend an extra $20 to get them. But not 4X that much.

[LordLeto]

Yarp, I don't spend much on this game and this set up isn't incentivizing me to spend any more(barring a must have IS pack next month. To get the victor I'd personally would have to drop $40. None of the IS packs were enough to move me by themselves and the Victor doesn't add enough to surmount a $40 hit. If there were some sort of $ threshold I could reach I might consider it. But $40 for 6 mechs, of which I might want 3? Nope.

Edited by LordLeto, 14 September 2017 - 01:55 PM.

[Gas Guzzler]

Appogee, on 14 September 2017 - 01:35 PM, said:

The Collector packs are just bad value. 4 duplicates of Mechs I already own, and an extra 120 days of Premium Time. That's not worth $80, even when you toss in the two Loyalty Mechs.

I mean, that's kind of why they choose the collector packs, because they know they are less of a value, and you have to be a really LOYAL customer to pick them up. I don't like it but I kind of understand why they go that route. You who spend 80 dollars on 4 standard packs get a lot more than the poor sap who spent 80 dollars on two collectors packs, and that's why the two collectors packs are what get you the reward.

[Jay Leon Hart]

Personally, I don;t see why anyone would spend money on packs if they *don't* want the Collector's (S) variant, as everything bar the Hero will be available for C-Bills and the Hero will be cheaper for MC than the Standard pack + Hero add-on anyway.

Still, it's a shame, I was hoping to avoid the entitled whine posts this time...

[Angel of Annihilation]

Gas Guzzler, on 14 September 2017 - 01:55 PM, said:

I mean, that's kind of why they choose the collector packs, because they know they are less of a value, and you have to be a really LOYAL customer to pick them up. I don't like it but I kind of understand why they go that route. You who spend 80 dollars on 4 standard packs get a lot more than the poor sap who spent 80 dollars on two collectors packs, and that's why the two collectors packs are what get you the reward.

But buying damn near every mech pack that comes out, every month isn't being really LOYAL huh?

Ok sure maybe this scheme gets a few people to buy a couple of collector packs they wouldn't otherwise, but how many people who are spending money, lots of it, people like me, are this pissing off by telling us our money doesn't count because we didn't buy the collectors packs.

Sure this is the same argument as last year but I think many of us hoped that PGI wouldn't pull the same BS this year after it was almost overwhelmingly unpopular with us last year. The community offered feedback that the program was unfair and we hoped/expected it would change this year. You would think they would wise up.

I mean I appreciate the free stuff I am going to get but for those of us who spent $250-$300 on mech packs over the last year, not being qualified for the Top Tier Reward yet again is just insulting. For myself at least it makes me feel that PGI only cares about trying to squeeze more money out of me rather than rewarding me for LOYALLY buying mech packs month after month.

[VitriolicViolet]

why did you think they have the 'loyalty' program? you really thought they were trying to reward you? its obviously been a cash grab from the start

[jss78]

I get why they do it like this.

If you think frugally, the point of diminishing return with 'mech packs is right there at the €20 base back. Whereas the ultimate pack is for the completionists who buy the biggest thing no matter the cost. These guys are damn nice customers to have, so you want to reward them.

I just choose to be happy about whatever free stuff I happen to get each year (this year that turns out to be an Urbie and a Griffin).

[Scout Derek]

Only have to spend 70USD if I want to get all the rewards.

all of them are upgrades; two for collector packs, one for a set pack.

[Angel of Annihilation]

VitriolicViolet, on 14 September 2017 - 02:54 PM, said:

why did you think they have the 'loyalty' program? you really thought they were trying to reward you? its obviously been a cash grab from the start

I have mentioned this time and time again. I know is a cash grab, don't even have a problem with it being a cash grab but once they have already grabbed my cash, I would like to get something for it. If we wen't by money spent, I qualify for the Top Tier rewards two to three times over with easily $200 spent on both IS and Clan mech packs. I have bought nearly every base mech pack available, most of the heroes and a few reinforcement packs as well. $35-$50 a pop for them, however I just don't see the value in collectors packs but I get punished for that instead of rewarded. Total BS.

The biggest issue I have isn't that I have to spend money to get the rewards, it is rather than someone gaming the system can go out, spend only $80 per faction and receive a better reward than I am receiving even though I have spent twice the money they do. That is where the reward program becomes unfair. It isn't entitlement, it is just asking for the same reward as someone who spent a lesser amount of money is receiving.

[Bud Crue]

Lorian Sunrider, on 14 September 2017 - 12:35 PM, said:

Once again, I spent more than the $80 that is the value of two collectors packs for both Clan and IS, but I do not qualify for top tier rewards. Thought after talking with PGI support last year this sort of thing wouldn't happen again.

Surprise.

This. Again. Oi vey.
Loyalty rewards are not about loyalty. They are essentially pyramid framed enticements to get you to buy collectors packs. Nothing more. We went over this last year.

[Jay Leon Hart]

Viktor Drake, on 14 September 2017 - 03:19 PM, said:

I get punished for that instead of rewarded. Total BS.

How are you being punished? What are you losing? You are not being gifted something, that is not a punishment.

Viktor Drake, on 14 September 2017 - 03:19 PM, said:

The biggest issue I have isn't that I have to spend money to get the rewards, it is rather than someone gaming the system can go out, spend only $80 per faction and receive a better reward than I am receiving even though I have spent twice the money they do. That is where the reward program becomes unfair. It isn't entitlement, it is just asking for the same reward as someone who spent a lesser amount of money is receiving.

It sucks, but it's not unfair and yes, it is entitlement. "I want this because I think I deserve it" is entitlement.

Should Standard packs count towards Top Tier Rewards? Probably.

However, they do not, so we can either choose the packs with better value (Standard) or the ones with more "Rewards" (Collector's).

[FupDup]

MechaBattler, on 14 September 2017 - 01:22 PM, said:

I didn't get the impression they would be changing how they handled these. But I'm not surprised to see this complaint again.

We're going to keep seeing this complaint again because their current handling system is inherently flawed.

[InvictusLee]

I say all of you buy an $80 plane ticket and visit PGI headquarters....
THAT WAY they get the idea: Dont screw us by trying to make us spend money on VERY specific things.

Appogee, on 14 September 2017 - 01:35 PM, said:

It makes me sad - I'd like the Linebacker and Victor. I'd spend an extra $20 to get them. But not 4X that much.

ya know I was going to buy the nightstar collectors pack anyway simply because I like the mech. But man. The way they frame the loyalty rewards really really puts me off.