27 replies to this topic

[Harlock69]

*****UPDATE 9/27/17*** Sometime in the past hour, the issue finally SEEMS to be resolved. Just logged into the game on both computers, and the browser is now shows the events (Of course, they're all finished at this point)...

***END UPDATE***


I've been back and forth with tech support (who has been great so far), but haven't been able to get a solution.

So far, I've sent them the requested reports from both the laptop and PC, and they haven't been able to duplicate the issue. Suggestions of disabling any antivirus, communication (Teamspeak/Ventrillo/Discord), and graphics programs (Geforce experience) haven't made any difference.

I'm not much of a dakka player, so I'm not too upset about missing this particular event, but I would like to participate in others.

Maybe getting rid of the event page on the website was a bit hasty...?

Edited by Harlock69, 27 September 2017 - 02:59 PM.

[Davegt27]

did any of your computers update the MWO portal?

[Harlock69]

Both are current. Also tried the repair tool, for good measure.

[El Bandito]

Have you tried Steam client? Mine has no issues on Steam.

[Harlock69]

I haven't. Until this change, I've never had an issue with the game. Might have to look into this Steam thing. Is it something that I have to download?

[Athom83]

El Bandito, on 26 September 2017 - 05:11 PM, said:

Have you tried Steam client? Mine has no issues on Steam.

I use the Steam client and it is also ****ed. Used repair toolr, and a fresh install.

[N0ni]

Yeah Steam is something you have to install, but it's well worth it. Zero issues.

[InvictusLee]

El Bandito, on 26 September 2017 - 05:11 PM, said:

Have you tried Steam client? Mine has no issues on Steam.

I'm using the steam client.

[Jormunrek]

The way that I (sort of) fixed it is this:
1. Pull up the even browser (it's unpopulated)
2. Go into my mech bay and select a different mech
3. Pull up the event browser again

This works most of the time. When it doesn't work I'll select a different mech and pull the browser up again and it'll usually populated the event browser for me. Sometimes I have to select a third or possibly a fourth mech before it will populate.

IMPORTANT (and irritating) NOTE: I have to do this any time I want to see what's in the event browser. It is not a "one and done" fix.

Before this I was having to switch between full screen and full windowed modes to get it to populate, but that was even more annoying.

And lastly, if this isn't the particular "issue" you were referring to with the event browser please disregard this post.

Jorm

[Athom83]

N0ni, on 26 September 2017 - 05:43 PM, said:

Yeah Steam is something you have to install, but it's well worth it. Zero issues.

Athom83, on 26 September 2017 - 05:43 PM, said:

I use the Steam client and it is also ****ed. Used repair toolr, and a fresh install.

[MadRover]

Steam client is better but not by a whole lot. Just enough to make the technical issues bearable.

[James Argent]

Not that it matters much now, but the workaround I was able to use was to pull it up from the different screens...MechLab, Store, Faction Warfare, and Comp Play.

[Davegt27]

so you guys don't see this button
(remember there are no instructions)

[Athom83]

Davegt27, on 27 September 2017 - 06:43 AM, said:

so you guys don't see this button
(remember there are no instructions)

Its not that we don't see the button, its that the event page in game is all kinds of ****ed up. There are no displayed active events and the scrollbar is turned mini and put to the upper left of that tab with it overlapping other UI.

[Rovertoo]

Im not sure what the issue could be, mine works fine, but Ive heard that some people can open it when they go to the faction screen. I cant imagine its hardware or antivirus/driver related because it does work that way for some people with the issue, I assume its an install or maybe an account issue. Hope they find a fix for it soon though

[DjLoodawg]

Athom83, on 27 September 2017 - 05:14 AM, said:

N0ni, on 26 September 2017 - 06:43 PM, said:

Yeah Steam is something you have to install, but it's well worth it. Zero issues.

Athom83, on 26 September 2017 - 06:43 PM, said:
I use the Steam client and it is also ****ed. Used repair toolr, and a fresh install.

i have sent emails to support too and received nothing but crickets in response.

Edited by DjLoodawg, 27 September 2017 - 07:57 AM.

[James Argent]

Nobody 'couldn't find' the event button. You don't ask for a fix for something that's not working properly if you can't find it in the first place, and certainly not over several email exchanges.

[Nyte Wolf]

i Had an issue that sounds close to this one.. my event would not populate. then i noticed the scroll tab on the left side was in the middle. i dragged it to the top then events populated. i am on my way to work now or i would give better description. hope this helps someone.

[Harlock69]

Davegt27, on 27 September 2017 - 06:43 AM, said:

so you guys don't see this button
(remember there are no instructions)

Found the button as soon as the change was announced. When the event browser opens, there's no event data populating the fields. The little slider at the side does nothing. Changing screens does nothing, leaving it open for an hour does nothing. If it weren't for the various forum posts over the past week, I wouldn't even know what kind of event was happening.

Edited by Harlock69, 27 September 2017 - 02:04 PM.

[DjLoodawg]

for the first time i have been able to see the event screen, and populate the current events.
however in true PGI fashion.... it's half fixed. once i click on the event to see the qualifications, oh guess what! i get to see a wonderful 1/8th of an inch of text.
https://imgur.com/a/CmWJL