38 replies to this topic

[Rush Maguin]

Hello, folks. I'm an old player (Founder, in fact). I've recently upgraded my computer to a shiny new model (to do the Battletech game from HBS - so good! Worth every penny). Problem is, MWO is the only game that won't run on it.

It seizes up almost the moment I log in, and then blackscreens. It makes some nice and shiny rainbow color fields now and again but the computer locks up and I have to reboot manually.

Does this sound familiar to anyone? The game is completely inaccessible to me. Salt in the wound, it's the only game I've added on that doesn't work.

Could really use some help here.

[Vxheous]

computer specs would be helpful

[Aidan Crenshaw]

Specs?

[JediPanther]

New pc means nothing if you don't know any thing about the hardware inside the fancy case. For most games you need to know:

cpu speed= gigahertz 4.5gig etc
video card memory size=vram 8-16gig ram etc
motherboard memory size=system ram
hard drive space with most games being 40-60 gigs of space plus extra for dlc and patches.

For my old 2012 pc you'd see something like:
AMD FX-8150 CPU (8x 3.60GHz/8MB L2 Cache)
8 GB [4 GB X2] DDR3-1866 Memory Module
AMD Radeon HD 7870 - 2GB
1 TB HARD DRIVE -- 32M Cache, 7200 RPM, 6.0Gb/s - Single Drive

Now days such a pc would be half or less of its original build cost and most work as a 'retro' box for games prior to 2018 as it is now under powered in many aspects and unable to run the newest games.

[Jackal Noble]

Aidan Crenshaw, on 22 May 2018 - 09:46 PM, said:

Specs?

Specifications - ie what type of hardware

[Aidan Crenshaw]

Na, you just ninja'd me. I was asking OP for his specs.

[Jackal Noble]

Aidan Crenshaw, on 22 May 2018 - 10:59 PM, said:

Na, you just ninja'd me. I was asking OP for his specs.

oh, snap

[Horseman]

Rush Maguin, on 22 May 2018 - 09:43 PM, said:

Does this sound familiar to anyone? The game is completely inaccessible to me. Salt in the wound, it's the only game I've added on that doesn't work.

Possibly. You're most likely running Windows 10 on your new rig, which means DirectX 9 is not installed by default - and as far as I know, the game will not default to DX11 mode on newer systems.

https://steamcommuni...631967659290344
Go to MWO's install folder, open _CommonRedist and install the packages from subfolders vcredist, Dotnet and Directx (in that order).
Reboot and MWO should run fine after that.

[Ghogiel]

knowing your specs is likely irrelevent to your issue but wouldn't hurt to know. It's likely a gpu problem though, either drivers or hardware, or as the guy above mentions about win10 not having DX9 by default. But that to me would be a tad odd since MWO would install that package when you install the game.

[Vxheous]

Ghogiel, on 23 May 2018 - 02:11 AM, said:

knowing your specs is likely irrelevent to your issue but wouldn't hurt to know. It's likely a gpu problem though, either drivers or hardware, or as the guy above mentions about win10 not having DX9 by default. But that to me would be a tad odd since MWO would install that package when you install the game.

It's strange that it's the only game that he can't run, and not only that, he has to hard reboot when he tries to start the game. Maybe a power supply to GPU issue, but then he can run other games fine.

[Ghogiel]

Vxheous, on 23 May 2018 - 02:25 AM, said:

It's strange that it's the only game that he can't run, and not only that, he has to hard reboot when he tries to start the game. Maybe a power supply to GPU issue, but then he can run other games fine.

If he's running the BT game, which does max gpu load for me even though it's turn based and you are just watching the game happen for 75% of the game "play", yeah kinda weird. But it deffinitely sounds like some sort of GPU/display issue to me with the black screening and some rainbowing to reboot,

[Rush Maguin]

Game worked for about three minutes post drop and then locked up completely. I thought I had it beat. Losing much hope.

(PS - sorry for the delay in response, I was busy with a convention the last few days).

[Spheroid]

Still waiting on those specs.

[JC Daxion]

sounds to me like a driver issue of some sort..

best bet, send your DXdiag to support.



New comp means nothing, Specs mean nothing (to a degree) It's the type of hardware and driver support that matters. i've read people posting issues saying But hey, i am way over min specs and still have issues! But hardware matters. If you have some weird motherboard for example it might be causing the issue. Laptops are famous for this.

If it is a desktop, hardware can still be the issue, the only surefire way to diagnose is to run your DXdiag and send it off to support and let them see if they can find an issue. Driver, Direct X, or a missing windows file are typically the cause of most issues.

[Rush Maguin]

I bought the computer as a Premade from Fry's Electronics last month. I'll see about digging up the specs for the thing when I have a spare moment and drop it here, for the curious. I'm thinking JC may have it right, but I'll see what I can do to look up the specs. I'm unpacking and reorganizing from the con but I'll get it to you in the near future. Like I said, oddly, it dropped me into the match, I fought for two minutes normally, then lockdown. It's an odd issue.

[Horseman]

Rush Maguin, on 28 May 2018 - 10:10 AM, said:

Like I said, oddly, it dropped me into the match, I fought for two minutes normally, then lockdown. It's an odd issue.

Switch from Fullscreen display mode to Full Window mode.

[Tarl Cabot]

Use Speccy or generate dxdiag and post the top section here to start with.

[LT. HARDCASE]

How does one buy a computer, without being able to at least name the CPU and GPU from memory?

Does it even have a dedicated GPU? I smell a potato.

[LordNothing]

cryengine is very hard on hardware. its probibly been responsible for 90% of my failures. the other 10% are from messing with visual sfm to 3d scan objects based on a large number of photos, its probably the most cpu intensive thing that i do.

[Tarl Cabot]

LT. HARDCASE, on 28 May 2018 - 05:42 PM, said:

How does one buy a computer, without being able to at least name the CPU and GPU from memory?

Does it even have a dedicated GPU? I smell a potato.

Easily enough, especially if one does not do lots of tweaking, play as is, and have been away from home, as it sounds like he had been at conventions or such.

I could name off the top of my head i5-3570k with its AMD Fury that I have done lots of tweaking/researching/etc but I had to look up, via dxdiag the newest system to verify tis a 8600k and Nvidia 1060. I have not had time to do lots of tweaking/research in squeezing everything out of it.

And depending on what he meant as a pre-built, it could be a mfg office machine w/a newer GPU in it, or even if it is out of the shelf components that had already been put together without a configuration options, a person may consider that a pre-built. The bad part is that a person would have very little control over the PSU being used, usually tis just enough to get by.. most of the time.

Lets see what he has then we can go about assisting with troubleshooting the possible issues.