298 replies to this topic

[Sagamore]

Thanks for the post, Matt. I impulse bought the Warhammsr IIC after that tweet but I was pretty darn excited for Mech Con so it didn’t take much convincing.

I’m curious to see what incentives can be tossed our way for those that bought it but at the same time I do not feel entitled to more free stuff. Watching this thread with interest.

[Kynesis]

Joshua McEvedy, on 26 November 2018 - 11:03 AM, said:

Spoken like the sleaziest of used car salesmen...

I hate to indulge in salt, but this is honestly what came to my mind.
I want to be optimistic, but PGI has undermined my trust and hopes so consistently that it's really difficult to give them the benefit of the doubt.
I think that comes through pretty clearly in the comments of the youtube videos for MWO/MW5 content - people feel that PGI is the used-car salesman.

Edited by Kynesis, 04 December 2018 - 12:15 AM.

[Blockwart]

Funzo, on 24 November 2018 - 04:30 PM, said:

Russ Makes An Interesting Tweet

He never did

[Jackal Noble]

Honestly it's in PGI's best interest to come up with something creative for the pre-orders considering the circumstance. I understand that a number have voiced that they are sated with just a response; unfortunately a number of players, myself included have found themselves discontent with what happened and how everything has played out thus far.

Considering the unusual circumstances of the situation as well as to placate potential future outcriers against the salve, I can think of a couple of solutions

An easy/mediocre fix? give pre-orders some special bolt ons that are ready at release, or additional camo/colors.

A great fix? give pre-orders beta access to MW5 and start that as an incentive program for future pre-orders.

[Daidachi]

Good response. Last year the loyalty bagpipe warhorn was added as a bonus for the MC sales. Can I suggest either adding that again as a bonus for pre orders, or this year's Manei Domini one (unless you have plans to include that in a future MC sale or the like)?

Not over the top, but does give something extra by way of apology for the miscommunication.

[Dee Eight]

loyalty horns shouldn't get given away later. The gatling horns from 2016 haven't been given as prizes. They took flack for giving away the loyalty bagpipe horn as an bonus and created a standard bagpipe horn instead.

Edited by Dee Eight, 04 December 2018 - 07:37 AM.

[Marquis De Lafayette]

I really appreciate the sincerity of Matt’s response and that he is willing to do something about it. He said what needed to be said and what could be said.
However, I am deeply concerned that it took days for them even to realize the gaffe. Which is really obvious.....we know they don’t read the forums (which someone there should, just to catch stuff that goes wrong or gets communicated wrong), but no one else (except Matt) at PGI even reads their own twitter feed (or worse, knows what plans they really have)?!?! Because it should have been an easy “hey Matt what are you talking about on Twitter?..., we don’t have anything secret planned linked to the Warhammer IIC pre-order” phone call from any of the brass at PGI.....tweet could have been taken down and reposted within hours.....not days later

Edited by Marquis De Lafayette, 04 December 2018 - 09:17 AM.

[TygerLily]

I actually bought the pack out of FOMO too lol. You know Matt...the ONE thing I don't have and can never get is a Founders Hunchy. I need it for my collection!!

Jokes aside, thanks for the commitment to make things right. I plan to keep the pack and I trust the outcome will be good.

[Groutknoll]

Pariah Devalis, on 03 December 2018 - 05:24 PM, said:

ah, the lrm20 rvn using the narc tube exactly what I was thinking of when i suggested missile cooldown locked to a single tube

somedays I miss the swirly lrms ...

[FupDup]

In related news the holiday hero got revealed. It basically takes the WHM-IIC and removes an energy hardpoint from each side torso in exchange for gaining JJs. Kinda boring like the other holiday heroes. I wish assault jets were better...

[Jackal Noble]

Hey man, at least they are better than what they were for a long time...but still.
an 80 tonner with 1 ton jjs. could be worse.

[TinFoilHat]

Matt Newman, on 03 December 2018 - 03:56 PM, said:

First of all, YIKES!

Credit to you Matt for the apology. Thanks for coughing up to that one

[MechTech Dragoon]

Thanks matt, yous good peeps.
I bought it anyway, didnt even hear about this untill after mechcon so, whatevs XD

Wont request a refund or anything....but hey, wouldnt say no to a lil frosting on the cake ;p

[Hechtic1]

Matt Newman, on 03 December 2018 - 03:56 PM, said:

First of all, YIKES! I really stepped in it, didn`t I?

3 points I want to make before I start groveling.

• Russ didn't make the Tweet. I did.
  
• I was trying to remind people about the early adopter rewards ending.
  
• I was trying to hint at the Holiday bonus Giveaway.
  
• you will get bonus redeems in the Stocking Stuffer event

EPIC FAIL


I totally see what I have done now. The implication is pretty clear that purchasing the Mech Pack would get you something exclusive and it didn't. It caused excitement and speculation (and a definite FOMO) in the worst possible way. I am really and truly sorry for the frustration this has caused. A bad move on my part and while it wasn't my intention, it was definitely the reality. I own it 100% and won't make the same mistake again.

OK, so how do we move past this?

Option 1 Refunds

• You CAN get a refund on your Warhammer anytime from now up to delivery no questions asked. That is our policy for mech preorders and I think it a good one (I also happen to manage the Customer Service department)
  
• We usually do not to do Refunds after delivery (unmodified) as it is a messy process but it is possible.
  
• We Generally don't refund after a mech has been used or modified as the content is considered consumed. There have been exceptions to this is extreme situations.

Other Compensation.

• In some cases, we come up with a method of compensation in the hopes of making it worth it for you to keep the product. (open to Ideas here saw some good ones in the thread already and have a couple of my own)

Here is the kicker, I have not discussed this blunder with Russ yet but will when I am back in the office.

So I hope you accept my apology for ******* up this hard on a twitter post and I hope we can move forward and turn this into a positive for you guys.

I know I won't be able to make all of you happy but I am going to try.

Matt Newman.

I can honestly say that PR departments the world over can learn from this post. While it might not satisfy everyone, nothing ever does, but at least this was honest, owning of the ****, and attempting to lay out what is possible to those that were affected. Good job buddy.

[D V Devnull]

Groutknoll, on 04 December 2018 - 10:48 AM, said:

ah, the lrm20 rvn using the narc tube exactly what I was thinking of when i suggested missile cooldown locked to a single tube

somedays I miss the swirly lrms ...

An interesting thought.

This makes me wish we could select our wanted tube size when attaching various Missile Launchers to a Mech, as to allow launch splitting. PGI's Developers messed up my HGN-733P when they updated for the New Civil War Tech, as they forced 10 extra tubes on the Mech's Left Arm where I have an LRM20 Equipped and wanted it to split the firing into two groupings of 10 each. I was even starting to think of paying out and adding Artemis to that setup in particular to make it more powerful, but now all those extra tubes ruin it as a Large 20 Missile Blob that's totally too wide and wasteful of a shot. I'm now going to have to look at redesigning the loadout into something less powerful because of that, or something equally as unwieldy.

That change to the game really took the phrase "Emergent Gameplay" and ripped it to little tiny pieces. Plus, all those extra tubes don't even have Camo Paint on the outside either, making my poor Mech's arm stick out like a sore thumb. And just for the note, MRMs are essentially not even choked by the tube sizes in terms of how fast they launch.

~D. V. "I hate when someone else can permanently and horribly mess up what I designed right." Devnull





[One Edit by Post Author for a Missed Thought.]

Edited by D V Devnull, 04 December 2018 - 04:55 PM.

[Spheroid]

@D V: Tube count has no affect on the spread.

[AncientRaig]

Nostalgia was enough to make me pick up the base pack for this mech, but if there are some extra goodies I won't complain.

[salimander138]

4 ballistic variant!

[Appogee]

Matt Newman, on 03 December 2018 - 03:56 PM, said:

So I hope you accept my apology for ******* up this hard on a twitter post and I hope we can move forward and turn this into a positive for you guys.

I know I won't be able to make all of you happy but I am going to try.

Matt Newman.

No hard feelings from me at all.

I respect that you owned the issue, apologised for it, and are trying to make amends.

[Prototelis]

10 ballistic variant!