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Mechwarrior 5 Mercenaries Community Pre-Order


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#381 Horseman

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Posted 20 August 2019 - 01:12 PM

View PostKinski Orlawisch, on 19 August 2019 - 10:57 PM, said:

When do we get the Epic redeem Codes?
You can bet it's going to be "90 days" and as punctual - or not - as PGI's last "90 days" promise :P

Edited by Horseman, 20 August 2019 - 01:13 PM.


#382 Fisslag

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Posted 21 August 2019 - 02:55 AM

Hey,
I already wrote two emails to support that i want my preorder refunded. Already waiting for over 2 weeks for an answer. Who do I need to contact to get my refund of the preorder?

Thank you.

#383 Aidan Crenshaw

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Posted 21 August 2019 - 03:16 AM

if you followed these informations https://mw5mercs.com/faq#question-3-0, used your email you log into https://mw5mercs.com/login, you should be set.

#384 Fisslag

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Posted 22 August 2019 - 06:36 AM

View PostAidan Crenshaw, on 21 August 2019 - 03:16 AM, said:

if you followed these informations https://mw5mercs.com/faq#question-3-0, used your email you log into https://mw5mercs.com/login, you should be set.


Yup, I did that. I used my email adress and used the support email adress to write them. No answer unfortunately.

#385 Aidan Crenshaw

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Posted 22 August 2019 - 08:10 PM

adress MWO support they are usually very responsive and helpful.

#386 Tarl Cabot

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Posted 23 August 2019 - 03:03 PM

support@mw5mercs.com

Per the FAQ, the above is the email address to request the refund. You will also want to list the email of the MW5 account, even if you are emailing the request with that specific email address.

#387 Fisslag

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Posted 25 August 2019 - 01:40 AM

View PostTarl Cabot, on 23 August 2019 - 03:03 PM, said:

support@mw5mercs.com

Per the FAQ, the above is the email address to request the refund. You will also want to list the email of the MW5 account, even if you are emailing the request with that specific email address.


I did this already in my first email.





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