overheal, on 20 December 2019 - 09:45 AM, said:
Oh Guy Guy Guy...
You pre-ordered a product, that was packaged with additional pre-order bonus content, which you consumed. You activated the pre-order bonuses,
The distribution of the game wasn't altered when I redeemed the preorder bonuses. They were still saying it would be released on steam and I was fine with that. If the game had been a stand alone, something I could have downloaded directly from PGI there wouldn't have been a problem. They changed the game after I collected the bonuses and as I can't see into the future that shouldn't count against me.
overheal, on 20 December 2019 - 09:45 AM, said:
Whether you took the time or not to skill up your pre-order Mechs is irrelevant: you consumed them. And the MC and any other perks being incentive at the time
It is irrelevant, but not in the way you're suggesting. I don't care about the bonuses, they could remove them for all I care. They could delete my MWO account for all I care. They're making me use Epic Games, I don't want to use Epic Games, I just want my money back.
overheal, on 20 December 2019 - 09:45 AM, said:
Your car analogy is bunk. When you buy a product and it comes with a promotional offer of value (e.g. a $50 Gift Card at Best Buy), if you go and seek a refund the cost of the Gift Card will be deducted from your refund. Anywhere you go like Gamestop, etc. that sells you licensed software with Redeemable Codes will let you know that purchase is *not* refundable, once the product is opened and/or the codes are viewed and/or redeemed.
So there's two things there, one is the promotional material, which as I've repeatedly pointed out was claimed before the changes were made to the product I purchased, those items have next to no value. They are digital assets, they cost almost nothing to produce and cannot be resold. I didn't buy them they were given as bonuses because I bought the game. The second point you're conflating is the actual product itself, it hasn't been opened. I didn't join the open beta testing and I didn't activate my key. That product is unopened. In the car analogy I haven't picked it up off the lot yet.
overheal, on 20 December 2019 - 09:45 AM, said:
PGI gave users a grace window where they could seek a full refund and keep the redeemed content. That is beyond what any consumer rules require them to do. Now, you could perhaps go talk to PGI and offer to have the content removed from your account,or to pay the cash equivalent value of the redeemed content (which is tbf, on par or exceeds the cost of your pre-order) but MWO isn't set up to yank content from player accounts, surely.
Which, as I've pointed out, I wasn't informed about. I missed the one email that would have informed me. It just never got delivered to me. Someone earlier in the thread pointed out that Yahoo sometimes deletes emails, which to be fair isn't PGI's fault, but they should have sent multiple emails on the subject rather than just one. As to if PGI could delete content from my MWO is irreverent, as I've said they could delete the entire account and my 131 mechs for all I care at this point. They are literally of no value to me, I can't sell them for real money, I can't trade them, they exist solely on PGI's servers. If I'd gotten a physical object, a cash card as you've said, that's an actual bonus of worth. I didn't thought. There is no actual value to the items I got from PGI save for the value PGI puts on them. If I'd bought a tire from Canadian tire and I wanted a refund if they refused I'd still own a tire that I could resell. I bought the game, the game was offered from a distributor from the one I was expecting to use, I should be able to get a refund.
overheal, on 20 December 2019 - 09:45 AM, said:
It's a bit like me griping that I played MWO Beta for a little bit and then didn't play it for a few years so it's PGI's fault that I didn't get any bonuses or in-game titles etc associated with supporting the Beta.
I'm not sure what your point is? That again is completely digital rewards, it costs them virtually nothing to grant it, nothing to revoke it. It's not something you paid money for. But supposing you'd preordered MW5, tried the beta and found the game didn't work. It just constantly crashed, it glitched out, because the window for refunds ended weeks before the launch of the beta you wouldn't be able to get your money back.
overheal, on 20 December 2019 - 09:45 AM, said:
If you really haven't redeemed your Game, then you could re-sell or re-gift your link/code for redeeming it. If you have gone on to install the game and enjoy it some - well, that's the end of the chapter, isn't it.
except that re-selling it would likely be against terms of service and anyone I sold it to might have their game revoked by PGI. I'm not going to play it at this point. It's going to remain a digital key for all eternity and should it ever come to steam I won't be buying it, even if it goes on sale for a dollar. I'm pretty sure PGI has gotten money from me since I preordered the game, I think I probably played MWO till March, and I was always picking up mechs and MC, but as they're not going to refund my MW5 they've lost me as a customer and a fan.