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Client Fails To Launch


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#1 banmii

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Posted 08 March 2020 - 04:29 PM

I hope someone can help. I got my son a laptop to play MWO with because he loves it. Its a brand new razer blade stealth. It should be more than enough to play MWO. It has no other software installed. I installed the MWO Portal but when I click the 'PLAY' button the launcher minimizes and disappears. A black window "Mechwarrior Online (64bit)" pops up then vanishes, no message or dialog just disappears. I have tried the repair tool. I have tried re-installing. I have tried totally disabling windows firewall and other security settings. I have tried running as administrator. I have tried running MWOClient directly as administrator.

Is there any other debugging I can turn on to see why the client might be exiting? Any other ideas?

Thanks,

banmii.

Edited by banmii, 08 March 2020 - 04:29 PM.


#2 Tarl Cabot

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Posted 08 March 2020 - 06:14 PM

What are the specs, especially resolution?

MWO should be trying to install at least 3 additional programs Vcredist 2010, dotnet 4.0 and dx 9c June 2010 version. Sometimes the standalone installer might bauk due to potential permission issues. Tis why some will suggest to install Steam then install MWO via Steam.

And yes, even though the game can be set to dx 9c or 11, even when set to dx11 it may use some components from last release of dx9c (June 2010 version)

#3 banmii

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Posted 08 March 2020 - 07:23 PM

I did try installing it via steam as well. Same issue, client starts up then just dies with no output. I also re-ran the dx installer from the portal. I verified that vcredist 2010 is installed. No luck. How can I make it try dx11? Thank you for trying to help.

UPDATE -

I did my best to debug in windows, lacking strace i used ProcessMonitor, it looks like it crashes after

RegOpenKey
HKLM\Software\Policies\Microsoft\Windows NT\Rpc
NAME NOT FOUND

At least that was the last MWOClient.exe entry

Then I see WerFault.

Edited by banmii, 08 March 2020 - 08:09 PM.


#4 bongulos

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Posted 17 July 2020 - 10:04 AM

Same issue here, for the second time already.
Pressing MWO-Launcher "Play"-Button, a black window pops up, usually it should show the login window, but does nothing, just closes after a few seconds.
First time, i tried to run the game on a new (2019) Acer Swift 5 with Geforce MX250.
Now, on a Razer Blade Stealth 2020 Model with Geforce 1650 Ti.
Same F***SH** here really pisses me off.
Tried all the stuff mentioned above, no success.
Any suggestions besides getting another new laptop?

#5 FondleMyGoob

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Posted 10 September 2020 - 04:02 PM

I am having this exact issue of Razer Blade Stealth 13 Max Q. I tried steam client and standalone, to no avail. Is there a solution for this?

#6 Tarl Cabot

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Posted 12 September 2020 - 04:24 PM

you may wish to contact MWo support @ technical@mwomercs.com

The 1st instant response will ask for specific info, including the following, as well as others.

[color=#444444]- A copy of the Omicron.log file from your C:\Users\"your username"\Saved Games\MechWarrior Online\Logs folder[/color]


Set shortcut properties with Admin privileges.

That has a default 3840x2160. Set your desktop resolution to 1920×1080 (this is for trouble shooting purposes)

Drill down to "C:\Users<username>\Saved Games\MechWarrior Online\Profiles\pilots name and locate attribute file then delete it. Or rename the pilot folder so anything in the actual pilot folder will be freshly created. This is important, especially if you copied files from another computer. Uninstall/reinstall MWO does not removed the files in the Saved Game Folders.

Power Options, set to High Performance
NVIDIA UI - locate Power Management mode, change it from adaptive to Max Performance (you can make a MWO profile instead of you wish).

Generate and save a dxdiag file. Scan it for mwo entries. Hoping it may show up in the error reporting section. Also scan for awesomium. It is one of the files for the launchpad.

Also review your antivirus program history for MWO or awesomium items.

Close down programs with overlays or disable overlays (Steam, TS, etc) for troubleshooting purposes.

Edit.. also, have you ensured that Windows is fully patched. And did you update to the newest Windows 10 edited version 2004, or still with the previous version? And if you did update to 2004, were you able to play MWO okay?

Edited by Tarl Cabot, 13 September 2020 - 10:46 AM.


#7 FondleMyGoob

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Posted 13 September 2020 - 06:11 AM

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2057305307528568297, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MWOClient.exe
P2: 1.4.229.0
P3: 5f36b5b7
P4: MWOClient.exe
P5: 1.4.229.0
P6: 5f36b5b7
P7: c0000005
P8: 0000000001ca0d43
P9:
P10:

Windows version 2004??? Posted Image

#8 Tarl Cabot

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Posted 13 September 2020 - 11:04 AM

Just to be clear, did MWO ever run on this laptop, or is this the first time trying to run it on this system?

Windows 10!! version 2004, previously known as 20H1. The previous Windows 10 version was 1909. 2004 version was initially released in May 2020 but in increments. After sometime users were given the option to download/install it but it was not a mandatory installation at the time.

1.4.229.0 is the current version of MWO. And the appcrash does not provide any other details, and since you did not notate that an error window was generated.

Post the Omicron.log file. You can get to the saved game folder from the actual patcher. Upper left, click on the 3 Lines, under the current game options, Open Saved Game Directory. That log will be in the logs folder.

Did you try the resolution request, as well as deleting the pilot folder (or renaming it)?

Edited by Tarl Cabot, 13 September 2020 - 12:28 PM.


#9 FondleMyGoob

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Posted 14 September 2020 - 05:00 AM

No, MWO has never ran on this laptop. The computer is brand new, just got it last week. It is definitely running windows 10, and has been updated to latest version. Driver updates installed.
I have emailed support as well.


I have attempted deleting pilot folder, but because the game has never launched and I have not logged in from within, I don't
believe it has generated that folder. I have also tried the repair tool from within the portal.


Here is Omicron:

BackupNameAttachment=" Build(0) 13 Sep 20 (09 03 29)" -- used by backup system
Log Started at 09/13/20 09:03:29
Running 64 bit version
Executable: C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin64\MWOClient.exe
BuildInfo: Stage-229:335778
FileVersion: 1.4.229.0
ProductVersion: 1.4.229.0
Using STLport C++ Standard Library implementation
Added MOD directory <engine> to CryPak
Executable Command Line: "C:\Program Files (x86)\Piranha Games\MechWarrior Online\Bin64\MWOClient.exe"

Total number of logical processors: 8
Number of available logical processors: 8
Total number of system cores: 4
Number of cores available to process: 4

Processor 0:
CPU: Intel Intel® Core™ i7-1065G7 CPU @ 1.30GHz
Family: 6, Model: 14, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 10.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 1:
CPU: Intel Intel® Core™ i7-1065G7 CPU @ 1.30GHz
Family: 6, Model: 14, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 10.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 2:
CPU: Intel Intel® Core™ i7-1065G7 CPU @ 1.30GHz
Family: 6, Model: 14, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 10.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Processor 3:
CPU: Intel Intel® Core™ i7-1065G7 CPU @ 1.30GHz
Family: 6, Model: 14, Stepping: 5
FPU: On-Chip
CPU Speed (estimated): 10.0 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

<09:03:30> Windows 64 bit (build 10.0.18363)
<09:03:30> System language: English
<09:03:30> Windows Directory: "C:\Windows"
<09:03:30> Prerequisites...
<09:03:30> * Installation of KB940105 hotfix required: no! (either not needed or already installed)
<09:03:30> Local time is 09:03:30 09/13/20, system running for 1273 minutes
<09:03:30> 16123MB physical memory installed, 11355MB available, 134217727MB virtual memory installed, 29 percent of memory in use
<09:03:30> PageFile usage: 41MB, Working Set: 36MB, Peak PageFile usage: 41MB,
<09:03:30> Current display mode is 1920x1080x32, (Unknown graphics card)
<09:03:30> IBM enhanced (101/102-key) keyboard and 5+ button mouse installed
<09:03:30> --------------------------------------------------------------------------------
<09:03:30> Stream Engine Initialization
<09:03:30> GameName: MechWarrior Online (64 bit)
<09:03:30> BuildTime: Aug 14 2020 08:54:06
<09:03:30> Logging video adapters:
<09:03:31> - NVIDIA GeForce GTX 1650 Ti with Max-Q Design (vendor = 0x10de, device = 0x1f95)
<09:03:31> - Adapter index: 0
<09:03:31> - Dedicated video memory: 3962 MB
<09:03:31> - Feature level: DX11 (SM 5.0)
<09:03:31> - Displays connected: yes
<09:03:31> - Suitable rendering device: yes
<09:03:31> - Intel® Iris® Plus Graphics (vendor = 0x8086, device = 0x8a52)
<09:03:31> - Adapter index: 1
<09:03:31> - Dedicated video memory: 128 MB
<09:03:31> - Feature level: DX11 (SM 5.0)
<09:03:31> - Displays connected: no
<09:03:31> - Suitable rendering device: no
<09:03:31> - Microsoft Basic Render Driver (vendor = 0x1414, device = 0x008c)
<09:03:31> - Adapter index: 2
<09:03:31> - Dedicated video memory: 0 MB
<09:03:31> - Feature level: DX11 (SM 5.0)
<09:03:31> - Displays connected: no
<09:03:31> - Suitable rendering device: no
<09:03:31> Windows Error Reporting is enabled setting exception handler
<09:03:31> Font initialization
<09:03:31> Physics initialization
<09:03:31> Sound initialization
<09:03:31> <Sound> Initializing AudioDevice now!
<09:03:31> <Sound> Initialize FMOD with dynamic memory callbacks
<09:03:31> <Sound> Starting to initialize Windows Audio Session API output!
<09:03:31> <Sound> Playback drivers found: 1
<09:03:31> <Sound> Available playback drivers:
1. Speakers (Realtek® Audio)
<09:03:31> <Sound> FmodEx-AudioDevice: Now running on driver: Speakers (Realtek® Audio)
<09:03:31> <Sound> Record drivers found: 1
<09:03:31> <Sound> Available record drivers:
1. Microphone Array (Intel® Smart Sound Technology (Intel® SST))
<09:03:31> <Sound> Record config is set to autodetect using record driver 0
<09:03:31> <Sound> Using speaker mode: FMOD_SPEAKERMODE_STEREO
<09:03:31> <Sound> Initializing FMOD-EX now!
<09:03:31> <Sound> Initialized FMOD-EX
<09:03:31> <Sound> Using FMOD version: 00044211 and internal 00044211!
<09:03:31> <Sound> Initializing SoundSystem now!
<09:03:31> Renderer initialization
<09:03:31> [Error] Failed to create stereo device
<09:03:32> used GeomInstancingThreshold is 8
<09:03:32> Localized language content(english) not available or modified from the original installation.
<09:03:32> Localized language content(english) not available or modified from the original installation.
<09:03:32> Network initialization
<09:03:32> [net] using iocp socket io management
<09:03:32> [Network Version]: RELEASE PURE CLIENT
<09:03:32> MovieSystem initialization
<09:03:32> Console initialization
<09:03:32> Time initialization
<09:03:32> Input initialization
<09:03:32> AI initialization
<09:03:32> Initializing Animation System
<09:03:32> Initializing 3D Engine
<09:03:32> Initializing default materials...
<09:03:32> Script System Initialization
<09:03:32> Entity system initialization
<09:03:32> Initializing AI System

#10 Aidan Crenshaw

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Posted 14 September 2020 - 11:16 PM

Make sure your system uses the 1650 instead of the Iris video adapter, you can check that in the NVIDIA settings.

#11 Tarl Cabot

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Posted 15 September 2020 - 05:53 AM

At this point, I am not able to provide any additional directions, but to cover a few things.

FondleMyGoob, since you said you were having the same results as the OP of this thread, just to confirm the following:

The Standalone Launchpad (patcher) runs but when player hits Play, to get to the log in screen with all of its bells and wishes, it does not show it, the actual log in screen crashes.

With Steam, when hitting play, the same thing, the actual log-in screen does not populate, ie crashes but neither is leaving a crash report with details.

From my omnicron log, after the 2nd Initializing AI System is the following to get to the log in screen, but before actually signing into the game. Based on the info in that log, it is loading up the game files.

<08:40:03> [Error] VOIPClient: Error opening capture device: could not open capture device (2310)
<08:40:03> [Error] VOIPClient: Error setting AGC max gain: preprocessor disabled (2304)
<08:40:10> TrackIRManager: DLL Location key not present
<08:40:10> TrackIRManager: Error initializing NPClient interface!! (Err: 4)
<08:40:10> TrackIRManager: Error registering window handle!!
<08:40:10> TrackIRManager: Error querying NaturalPoint software version!!
<08:40:10> TrackIRManager: Error stopping cursor
<08:40:10> TrackIRManager: Error starting data transmission
<08:40:11> Patch Complete Received
<08:40:11> Failed to get invasion status RetrieveFactionQueueData - EFactionPlayType_Invasion
<08:40:15> Failed to get invasion status RetrieveFactionQueueData - EFactionPlayType_Invasion
<08:40:20> Failed to get invasion status RetrieveFactionQueueData - EFactionPlayType_Invasion
<08:40:26> Ammo Pool Statistics:
<08:40:26> [Error] Runaway thread
<08:40:26> System Shutdown
DXInput Shutdown
then closing of PAK files for all of the zones

hmmm... do this. Disable your microphone on your netbook, or disable sound completely (troubleshooting) I currently do not have a microphone connected to my system. There are a few other games that crash at log-in due to issues with sound drivers. Turn off sound on the system or editing a file for no sound allows the player to log in.

Of course the other issue could be the base speed of your highend ultrabook being at 1.3ghz. Yes, it turbo boosts (layman overclock) to 3+ ghz but that is not meant to be a constant speed. And based on my log file, it is also opening up all of the gaming zones before actually signing into the game.

Edited by Tarl Cabot, 15 September 2020 - 06:21 AM.


#12 FondleMyGoob

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Posted 28 September 2020 - 05:40 AM

Tarl,

Just to reiterate, when using the standalone or steam client, neither reach the MWO login screen. A black window opens then closes without providing an error message. I did disable the sound output and microphone, but that did not work.

Aidan,

I also changed over from Iris to 1650... nothing there either.



Thank you both for your help
I have reached out to support but still have yet to hear anything conclusive back from them.

Maybe my machine just can't handle the awesomeness Posted Image

#13 OZHomerOZ

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Posted 29 September 2020 - 04:54 PM

I suggest re install MWO to the same location as your current installation, just so the OS is happy with MWO.
At present you could be having issues due to permissions since its a new lappy.
Reinstall should fix it, using the same location will save you some downloading.

I skimmed so if this has been mentioned...
Sorry

Also you say you use the portal?
Have you tried running the mwoclient.exe directly from the bin folder.

I just upgraded to a new system myself.
I had problems which a fresh install fixed
just saying

Edited by OZHomerOZ, 29 September 2020 - 04:56 PM.


#14 Storyteller

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Posted 08 November 2020 - 01:45 PM

Until last week I was able to run and play MWO without technical problems. And I am playing it on several PCs since 2012. On this machine since June 2020.

But today I encountered the very same problem. I try to start the game, a black window shows up for maybe half a second and then it vanishes without any error message. I reinstalled the game, moved it to another hard drive, installed the prior Nvidia drivers again, nothing helps...

Any ideas on this?

+++edit+++

I found the source of my problem, it's been a joystick! I plugged it in early this evening to play Star Wars Squadrons and it caused loading problems with several games like MWO, Post Scriptum and Squadrons. As soon as I disconnected the jostick, all of the games loaded again.

Edited by Storyteller, 08 November 2020 - 02:53 PM.






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