326 replies to this topic

[martian]

AfterBurn914, on 01 December 2023 - 06:00 PM, said:

The fact that this caused the game to not make matches for the servers burned away so much of my premium time. I would hope that at a minimum a premium time compensation for players once this is fixed would be done. This really screwed that time for me.

I ignore any Premium Time that I win in any event of any kind.

It is always the same: Typically I get it on Sunday. The Premium Time ticks away over the week uselessly. On the next Friday it is all but gone.

One good and carefully selected Hero 'Mech with its bonus that I get every time I use it is more useful for me than some Premium Time that disappears without giving me any good.

[catgirl]

Hey, as much as this sucks for the player base, I cant imagine how much it sucks behind the scenes cleaning up the mess. Appreciate the transparency and dedication, it really does make a difference.

( The Compensation sale is a fantastic suggestion, thank you ! )

Happy Holidays, Everyone !

Edited by catgirl, 02 December 2023 - 12:06 AM.

[Imperial Mk 44]

ok i found the forum where people cry about the crushes cool

Now my turn to do the same

It seems that, not many people and resources are given to adress the problem,from the time it takes for the company to fix this.

Some times this game feels to be on autorun. A couple of guys are adressing issues like maintaince support and a couple more are designing next patch.

If you are not going to put resources on the game expect issues like that to come often.

Those people that are still trying to fix things in the game are probably heroes.Fighting a war with few resources and no manpower.

Bottom line throw in some resources in the game to get proper testing before getting out a damn patch.those resources might come in hand when support will be needed also as random things do happens in this life.


Take care all.

[Lord Auriel]

Bad Guy Over Here, on 02 December 2023 - 01:04 AM, said:

ok i found the forum where people cry about the crushes cool

Now my turn to do the same

It seems that, not many people and resources are given to adress the problem,from the time it takes for the company to fix this.

Some times this game feels to be on autorun. A couple of guys are adressing issues like maintaince support and a couple more are designing next patch.

If you are not going to put resources on the game expect issues like that to come often.

Those people that are still trying to fix things in the game are probably heroes.Fighting a war with few resources and no manpower.

Bottom line throw in some resources in the game to get proper testing before getting out a damn patch.those resources might come in hand when support will be needed also as random things do happens in this life.


Take care all.

I disagree. I work for big companies who deal with big tech. Netapp solutions, mail platforms.
You are looking at a typical P1 incident. It works just the same as when we have these. The number of people working on it doesn't change the outcome or the solution time one second really.
This issue that PGI are having, is one of the kind where in reality, there is one person who takes the lead in developing the database script, another one who takes the lead in communication and so on. The absolute last thing you ever want is three people working on the same problem, because: for what? it just takes time. Meddling with databases in such a manner where you don't have months to prepare and play around on a dev environment, is extremely dangerous. You just can't mess this up.

[Corporal Adrian Shephard]

if possible, please optimize HUD, it "eats" ~20-30 fps

[martian]

Corporal Adrian Shephard, on 02 December 2023 - 03:32 AM, said:

if possible, please optimize HUD, it "eats" ~20-30 fps

Do you have the cockpit glass enabled or disabled?

[Besh]

So now MW:O has eaten all my 'Mechs . I show "0" when trying to select one in 'MechBay, even after several relogs .

Still crazy long loading times just trying to get into the Game or loading testing Grounds, still random fps drops that did not happen before patch .

I do not understand how all those Issues can be caused by trying to crossreference too many database entries at Matchload . I dont even use BoltOns on my 'Mechs .

edit: got my 'Mechs back by now. Took me staying offline for ~15mins .

Edited by Besh, 02 December 2023 - 06:06 AM.

[MarsThunder]

> The change is significant as it will affect many areas of the Database, not just the Item IDs.

Hope for best, prepare for worst.
8-D

[VaMPHuNT]

Besh, on 02 December 2023 - 04:44 AM, said:

So now MW:O has eaten all my 'Mechs . I show "0" when trying to select one in 'MechBay, even after several relogs .

Still crazy long loading times just trying to get into the Game or loading testing Grounds, still random fps drops that did not happen before patch .

I do not understand how all those Issues can be caused by trying to crossreference too many database entries at Matchload . I dont even use BoltOns on my 'Mechs .

edit: got my 'Mechs back by now. Took me staying offline for ~15mins .

Whether or not you are using bolt-ons, other players very well might be, and it's not exactly the bolt-ons themselves causing the issues. It's the number items/item IDs the game is trying to call whenever a match is started that's the issue.

It's like a juggler trying to juggle too many objects at once. As they add more and more objects to their trick it's no longer a matter of if they're going to drop something, it becomes a matter of when they'll drop it.

[Tarriss Halcyon]

All I can say is that I am glad I never made the suggestion of adding bolt-ons to the normal lootboxes as a treat alongside cockpit items and decals for rarer boxes... I've always thought that would be an effective option to make the random boxes more interesting; but I never realized you were individually entering boltons for callup on the server.

[An6ryMan69]

I agree that some reimbursement of Premium Time should occur or some easy and generous event.

I can't be the only one who carefully plans when it is smartest to cash in Premium Time rewards from events so I can use that time when the next event is on to earn more while playing for monthly rewards, and to coincide with sales events.

The unfortunate technical issues means that many of us are now burning off Premium Time ineffectively and certainly not in a way we would chose to.

And thanks for the ongoing updates - they really do matter to players!

[Major_T]

So what does this mean for players with premium time that had active days going on while the servers are having issue? Will we get more as compensation for lost time??

[martian]

Major_T, on 02 December 2023 - 07:12 AM, said:

So what does this mean for players with premium time that had active days going on while the servers are having issue? Will we get more as compensation for lost time??

Read this, please:

Piranha Games Inc. said:

Once the fix is deployed, we plan to host an event with compensation as a gesture of appreciation.

The compensation event and all the Holiday events will not be posted or started until the patch is live, and we can confirm on the live environment that everything is back to normal.

Edited by martian, 02 December 2023 - 07:16 AM.

[Besh]

VaMPHuNT, on 02 December 2023 - 06:27 AM, said:

Whether or not you are using bolt-ons, other players very well might be, and it's not exactly the bolt-ons themselves causing the issues. It's the number items/item IDs the game is trying to call whenever a match is started that's the issue.

It's like a juggler trying to juggle too many objects at once. As they add more and more objects to their trick it's no longer a matter of if they're going to drop something, it becomes a matter of when they'll drop it.

So how and why does this erase all my 'Mechs and set my 'Mechbays to 0 for about 15 - 20 mins ?

Edited by Besh, 02 December 2023 - 07:41 AM.

[VaMPHuNT]

Besh, on 02 December 2023 - 07:41 AM, said:

So how and why does this erase all my 'Mechs and set my 'Mechbays to 0 for about 15 - 20 mins ?

Because something got dropped. Simple as that. The server dropped the bit of data that represented or contained your garage/roster of mechs and needs some time to recover it.

Another way to think of it is imagine your mechs/garage as a letter that's being sent between you and the server. Everything is just fine as long as mail is running as intended.

But if the mail gets delayed for some reason, or if it gets put into your neighbor's box, it might take a bit for the letter to actually get to you.

Edited by VaMPHuNT, 02 December 2023 - 08:06 AM.

[Pz_DC]

Over 12k trash items in databse... wow... While someone can like those bolt-on system, as for me it's just a waste of resources both players PC's and developers time...
P.S. long time ago I offer a "donation system" that mean not "mc packs" but smth like a poll with optins "pay of the new maps", "pay for the new mechs", "pay for new bolt-ons and colors", "pay for bug fixes" and so on...

[Major_T]

martian, on 02 December 2023 - 07:16 AM, said:

Read this, please:

Compensation events does not equal compensation for people who have paid or planned to purchase active time while the servers are down. In fact, planned events on servers that are not currently preforming constantly before the patch comes out is a pretty bold move I’d say.

[Imperial Mk 44]

Lord Auriel, on 02 December 2023 - 03:20 AM, said:

I disagree. I work for big companies who deal with big tech. Netapp solutions, mail platforms.
You are looking at a typical P1 incident. It works just the same as when we have these. The number of people working on it doesn't change the outcome or the solution time one second really.
This issue that PGI are having, is one of the kind where in reality, there is one person who takes the lead in developing the database script, another one who takes the lead in communication and so on. The absolute last thing you ever want is three people working on the same problem, because: for what? it just takes time. Meddling with databases in such a manner where you don't have months to prepare and play around on a dev environment, is extremely dangerous. You just can't mess this up.

Now for people that dont know.P1 incidents are priority 1 incidents.Urgent/critical affecting several users or the full enterprise.OR negatively affecting the ability to transact time sensitive business that would have substantial bottom line impact to the business.
P2 just for the record is a high/important affecting one or more users that prevents or negatively impacts business operations.

I will agree with you.This is a priority 1 case since we have a widespread network failure or issue significally hampering normal operations.Name it as you like.Bottom line people cant play normally.

Now we have categorized the problem.In order to recomment any kind of solution I probably would be needing more info.

Since infromation like that should stay within the company we can talk generally how to manage a few cases.

If the problem is hardware, some purchased equiptment, most likely it should be covered from a warranty or a support contract.If equiptment failed, wheather by phone or email you must contact engineers to adress the problem.They probably will run some troubleshooting steps with someone from PGI to try to fix the issue if possible or establish exactly what the problem is.Following the completion of diagnostics you either fix it or get new equiptment.

If the problem is software, now things get more complicated depending on a number of factors.To name a few, server technologies, networking, storage, data, applications etc.Those might seem chaotic, but as you mention there must be people from PGI who take the lead on certain areas.

Now i dont recommend 4-5 people messing around with code all at the same time when i propose more manpower.I just proposed more people to be actively evolved on adressing P1-P2 problems each on their respected field.You cant have one person on lead for everything for example.It feels like that on PGI.Resources are not just people.You can add to that money, 3rd party services and whatever else is needed to get the job done.

Take care

[IndgoMan]

At 7 failed games in a row now, This is starting to get really bad. all mechs have 0 decals and and all warhammer 4l, awesome 8q and charger 4 x pulse, corsair,

[Hammerhai]

First off, Unless I miss my guess you guys are looking at multiple intermittent software errors reinforcing each other, the very worst kind to troubleshoot. Good luck

As others have reported NA is now also affected by the server unavailable error and the missing mechs. Server unavailable is NOT fixable by dropping into the testing grounds, as others had reported in earlier years. Restarting the Router I cannot comment on, I did do that but no consistent results. (I was hoping a different IP might force a rescan/reset of the offending bits, but cannot say.)

I did get my Locust Pirates Bane to log in by clearing all decals and choosing one colour once. So this is about as hearsay as it gets, but perhaps other readers have tried and noticed a correlation. I then tried to drop in the Sarah Jenner with its complex colour scheme and got the error server unavailable again.

I do not use bolt ons and have none on my mechs. For your information and follow up.

If you guys want a non professional to help with QA, hit me up. Unfortunately only informal experience from yay in the day. As one gets older you expect stuff to work, not fiddle with variables. If it helps, I have over 100 Mechs, and I suspect there is a link with database size, as I have noticed slowdowns in logon when entering game for a while now.

Excuse the wild guesses, best I can do. Hope I have at least mentioned some valid avenues of troubleshooting.