305 replies to this topic

[ScrapIron Prime]

Void Angel, on 03 December 2023 - 08:42 PM, said:

What fascinates me - who does not work in tech - is how the problem started up gradually, then moved. It's like you have a memory leak as a kind of athletic infection...

How does that work?

Scope creep. You start with a thing that works well, and add to it over time. Eventually you add so much stuff to it that you hit a built in ceiling or your performance starts to drop off exponentially. In this case they hit a limit they had totally forgotten existed.

this happens to a lot of businesses, even big ones like major international banks. And it surprises the heck out of them too until the devs and software guys step in to fix it. It’s a living.

[ScrapIron Prime]

Ghost of Ligeia Mare, on 03 December 2023 - 09:08 PM, said:

Why aren't you just using DynamoDB with a cloned database for public testing? It's cheap, man.

Because the game engine is over 12 years old and uses data architecture that is closer to 20. They can’t swap out the database, it’s baked in.

[Void Angel]

ScrapIron Prime, on 03 December 2023 - 09:51 PM, said:

Scope creep. You start with a thing that works well, and add to it over time. Eventually you add so much stuff to it that you hit a built in ceiling or your performance starts to drop off exponentially. In this case they hit a limit they had totally forgotten existed.

this happens to a lot of businesses, even big ones like major international banks. And it surprises the heck out of them too until the devs and software guys step in to fix it. It’s a living.

Oh, I understood how the issue happened. But it started out gradually on the EU server, and then... spread? So that's what interests me. How is a database overload getting progressively worse... and spreading, when you know some fraction of the player base (like myself) is just playing other games until they get it sorted out? I can make a few guesses, but they're not terribly educated, beyond general principles.

[crazytimes]

Remover of Obstacles, on 03 December 2023 - 05:51 PM, said:

100% failure rate today.

When will this be fixed?

Interestingly, one of my accounts cannot get into a match at all, 100% failure. Main account is ~80% success rate. No idea why they are different- if anything I would have thought main with a much larger inventory would have more issues given what we have been told abou the nature of the problem.

The moral of the story is 1) have an alt and 2) there's lot of other games out there.

[GargoyleVine]

I suggest putting an Atlas Legends mech on the title screen, that might fix the glitch

[martian]

Void Angel, on 03 December 2023 - 10:01 PM, said:

Oh, I understood how the issue happened. But it started out gradually on the EU server, and then... spread?

Maybe it just seemed so because the EU server hosted the highest number of games at that moment, so the majority of error reports came from it?

[Al_Bundy]

But the whole thing just shows us that there is far too much stuff in this game (which is hardly used).

This is also one of the problems that scares off every potential new player, 1000+ mechs (which only differ in a few hardpoints, but which can have an above-average influence on the performance of the chassis) - plus colors / bolt-ons / cockpit items / camouflage, etc .

No wonder the game takes so long to load.

The conclusion of the whole thing:

Finally reduce the whole thing to a bearable level


Translate by googel.

[Lord Auriel]

issue is getting fixed today, why are there still people speculating on what the root cause is - it's known, a fix has been developed, it will make loading times much better as a side effect, and everything will be fine
"remove all the bolt ons and some mechs" yeah great idea, are you going to play 1st level support and lawyer for a month or so and deal with the complaints that people lost stuff they paid for?
jesus christ guys just chill it'll be fine

[Mark Yore]

One sort of insignificant change, but can you put the X-Pulse Lasers in the correct order for the Weapon selection screen. At the moment it goes Med X-Pulse Laser, Sml X-Pulse Laser and then Lrg X-Pulse Laser. Just need to swap the Sml and Med around.
Cheers, Mark

[KS Highlander]

If there will be a reduction in 'bolt ons' what will stay and what will go? What about the players that purchased/have those bolt ons that are deleted? Or am I reading this incorrectly?
Also, since the new weapons patch, I do not have a sound for the X-pulse or binary lasers. Just dead quiet.
My last issue is the VOIPS but seems that is a reoccurring issue with this problem.

[GetinmyBellah]

crazytimes, on 03 December 2023 - 10:02 PM, said:

Interestingly, one of my accounts cannot get into a match at all, 100% failure. Main account is ~80% success rate. No idea why they are different- if anything I would have thought main with a much larger inventory would have more issues given what we have been told abou the nature of the problem.

The moral of the story is 1) have an alt and 2) there's lot of other games out there.

Props to openly admitting you're violating the TOS. Something tells me they have bigger fish to fry.

[Ekson Valdez]

KavaSutra, on 04 December 2023 - 05:08 AM, said:

Props to openly admitting you're violating the TOS. Something tells me they have bigger fish to fry.

Using multiple accounts is not against the CoC

Code of Conduct said:

ALTERNATE ACCOUNT


Under typical circumstances running alternate accounts is not prohibited, unless doing so violates a specific provision of this Code of Conduct. We understand that players may want to run accounts split between Clan and Inner Sphere, or operate a ‘new user’ account alongside their main account.
Be aware that severe violations of the Code of Conduct may result in moderation actions being enforced across all confirmed alternate accounts.

[ScrapIron Prime]

KS Highlander, on 04 December 2023 - 04:54 AM, said:

If there will be a reduction in 'bolt ons' what will stay and what will go? What about the players that purchased/have those bolt ons that are deleted? Or am I reading this incorrectly?

The way I understand it, they’re just consolidating how things are defined. They’re taking the database and changing “banner pole for the archer, banner pole for the atlas, banner pole for the awesome, banner pole for the annihilator, banner pole for the… and just making all that one entry for “banner pole”. Do this for every game asset and nobody loses anything, but the database records are trimmed down.

[Aidan Crenshaw]

In fact, everyone gains, because Bolt-ons will be usable indepently from chassis, as far as I understand it.

[martian]

KS Highlander, on 04 December 2023 - 04:54 AM, said:

If there will be a reduction in 'bolt ons' what will stay and what will go? What about the players that purchased/have those bolt ons that are deleted? Or am I reading this incorrectly?

There will be no reduction in 'bolt-ons' and no deletion. Your bolt-ons will stay as they are. The relevant change will hapen server-side; it is the server database that will be modified in the way it handles bolt-ons and other game assets..

[Corporal Adrian Shephard]

martian, on 02 December 2023 - 03:36 AM, said:

Do you have the cockpit glass enabled or disabled?

[color=#959595]disabled[/color]

[martian]

Corporal Adrian Shephard, on 04 December 2023 - 08:57 AM, said:

[color=#959595]disabled[/color]

Then maybe running MWO on lower details could help.

[F I R S T 1]

Why in the world AU servers work better than EU and NA ?

[Keystone Gray]

KavaSutra, on 04 December 2023 - 05:08 AM, said:

Props to openly admitting you're violating the TOS. Something tells me they have bigger fish to fry.

For the love of Kerensky, please don't glare down your nose at other people when you haven't actually read the TOS. That's just goofy, extremely rude, and embarrasses you more than anyone else.

Edited by Keystone Gray, 04 December 2023 - 11:32 AM.

[Keystone Gray]

ScrapIron Prime, on 04 December 2023 - 05:56 AM, said:

The way I understand it, they’re just consolidating how things are defined. They’re taking the database and changing “banner pole for the archer, banner pole for the atlas, banner pole for the awesome, banner pole for the annihilator, banner pole for the… and just making all that one entry for “banner pole”. Do this for every game asset and nobody loses anything, but the database records are trimmed down.

I'd wager the reason it's set up this way in the first place is to make people buy the same cosmetic multiple times for multiple mechs. Guess the chickens are coming home to roost on that one...