64 replies to this topic

[CordlezToaster]

i spoke to my bank, bank says its fine.
Spoke to paypal they say speak to the seller to find out why they keep cancelling the transaction.

I emailed playspan and i get some bullshit scripted response to try again in 48 hours.

If 2 credit cards and a paypal account don't work, what flipping hope have i got in 48 hours.

thanks a lot ya ****** payment processor

[Lycaneye]

It's amazing how aggressive people are when something doesn't work..
I would be sad, true, but aggressive...? Naah..

I hope my payment will go through, if not.. I'll wait until the game comes in open beta

[CordlezToaster]

Lycaneye, on 31 July 2012 - 02:39 AM, said:

It's amazing how aggressive people are when something doesn't work..
I would be sad, true, but aggressive...? Naah..

I hope my payment will go through, if not.. I'll wait until the game comes in open beta

It shouldn't be this hard or time wasting to try and support a game buy purchasing it.

Edited by CordlezToaster, 31 July 2012 - 02:48 AM.

[Bullitt]

I had no problem making a payment using Paypal! What usually happens is Credit Card companies look for irregular patterns so if you don't make a lot of internet payments then suddenly what to spent a couple of hundred £.$ or whatever it may or may not get flagged on their system, this can then lead to a refusal. It is up to the card holder to then query why the payment has been refused with the card issuer.
This may feel inconvenient but I would rather my card issuer was over cautious & refuse a payment than hundred's of quid suddenly disapear from my account.
World of Tanks use a similar system & have similar problems I work in retail & customers cards have been refused due to security checks if you have the funds it is easily worked out.

[Pershaw]

Obviously it is broken since it is still down for maintenance. I was planning on purchasing today on the 31st but looks like I'll have to do it later.

Quote

Founder's Down For Maintenance

Currently Playspan is down for scheduled maintenance. There are two maintenance windows.

• JUL 30, 2012 starting at 10:00pm - 2:00am PDT.
  
• AUG 06, 2012 starting at 10:00pm - 2:00am PDT.

Please check back often to see if the maintenance completes quicker than the scheduled maintenance window.

[Chief Tigris]

Same issues as some of the people you guys are saying are trolling and good riddance to.

I tried a few days ago to get into the founders program. Found out my payment was blocked through playspan's security filters. I inquired as to why, but they would not go into specifics... which sucks.. But I've mailed them back and forth and finally asked to be connected with someone in a leadership role because their usual techs were sending me robotic replies, to which I asked, "Are you guys using a template to answer me?". The lead Customer Service representative has been more helpful but only in saying that if I am at a deployed location overseas, I need to provide a copy of my ID... to them.. I'm in a quandary because I'm not comfortable making a copy of my ID card and sending it to them, but I don't have any other choice.. If I gave my Debit card info to kin back in the states to do the transaction for me, then I could get blacklisted for attempting to use the same debit card in 2 different Geographic locations due to the different IP addresses used.


Also, playspan is back up for all you other people! But I need to resolve this issue with playspan's customer support.. lame. Some of the other Pilot's were right, the issue is NOT with MWO per say, it's with the payment method they offer..

[Katrar]

I just had a payment accepted at the elite level, and 10 minutes later still no email confirmation/receipt from Playspan and no confirmation from MWO. It would be kind of nice if they'd, you know, send you some notice that they are aware you just purchased something.

[Chief Tigris]

Katrar, on 31 July 2012 - 03:17 AM, said:

I just had a payment accepted at the elite level, and 10 minutes later still no email confirmation/receipt from Playspan and no confirmation from MWO. It would be kind of nice if they'd, you know, send you some notice that they are aware you just purchased something.

It may take a while, if it went through the should be sending you a reply soon. Gratz friend. Be patient, and for the others, try to be a little more understanding. Some people come off as tards or a holes, but if you jump on their case quickly, you chance seeming like an inconsiderate person as well. Food for thought.

[Punster]

Katrar, on 31 July 2012 - 03:17 AM, said:

I just had a payment accepted at the elite level, and 10 minutes later still no email confirmation/receipt from Playspan and no confirmation from MWO. It would be kind of nice if they'd, you know, send you some notice that they are aware you just purchased something.

I had payment taken through PayPal, but nothing from MWO guys.... seems broken.

[Katrar]

Punster, on 31 July 2012 - 03:33 AM, said:

I had payment taken through PayPal, but nothing from MWO guys.... seems broken.

Good in that I'm not the only one, bad in that... I'm not the only one. =/

[Averen]

Punster, on 31 July 2012 - 03:33 AM, said:

I had payment taken through PayPal, but nothing from MWO guys.... seems broken.

same but im gonna wait a bit

[CordlezToaster]

Wow it appears to work for some, I'm in Australia and I'm having no end of trouble.

[Richai]

I'm in australia and my payment went though fine.
It's the same payment system that WoT uses and I've never had issues with it

[Averen]

Richai, on 31 July 2012 - 03:43 AM, said:

I'm in australia and my payment went though fine.
It's the same payment system that WoT uses and I've never had issues with it

did you use paypal? and did you get an confirmation from playspan or mwo?

[DoctorJest]

Never had a problem in the EU - Paypal all the way.....even if their fees make me want to kick a Jenner.....

@ the OP:
Cheerio!

[CordlezToaster]

Richai, on 31 July 2012 - 03:43 AM, said:

I'm in australia and my payment went though fine.
It's the same payment system that WoT uses and I've never had issues with it

What bank do you use?

[Averen]

DoctorJest, on 31 July 2012 - 03:45 AM, said:

Never had a problem in the EU - Paypal all the way.....even if their fees make me want to kick a Jenner.....

@ the OP:
Cheerio!

did you get your confirmation immediately?

[MisterLeeches]

i got a payment successful message and it seemed like everything was good (I'm in the UK btw)

No confirmation for me yet (about 20 mins and counting). Its frustrating when we don't know if its failed or not.

[Salty Platypus]

Im in australia and its not accepted credit card or paypal. the transaction details said that "The seller cancelled this payment,".

[CordlezToaster]

Marcus Vogue, on 31 July 2012 - 03:49 AM, said:

Im in australia and its not accepted credit card or paypal. the transaction details said that "The seller cancelled this payment,".

I get the same thing!, what even more annoying is playspan is part of visa and its 3 visa cards ive tried, ya think they would know if i had a card with them or not.