2 replies to this topic

[Pr8Dator]

I paid once successfully and then was never able to pay again after I travelled to another country on assignment. I then emailed support@mwomercs.com and within 15 mins, one of their support staffs got back to me and completely solved my problem by whitelisting my account IMMEDIATELY. I am now able to purchase MC again. So if you are having the same problem, please email support@mwomercs.com for immediate resolution.

Here's a big thank you to MWO's support... you guys rock!

(apparently, the problem is due to the vast distance between the locations I made my first and subsequent purchase and that raised a fraud flag in the system... gosh... as if gamers don't travel...)

[Apoc1138]

Pr8Dator, on 27 November 2012 - 07:03 PM, said:

I paid once successfully and then was never able to pay again after I travelled to another country on assignment. I then emailed support@mwomercs.com and within 15 mins, one of their support staffs got back to me and completely solved my problem by whitelisting my account IMMEDIATELY. I am now able to purchase MC again. So if you are having the same problem, please email support@mwomercs.com for immediate resolution.

Here's a big thank you to MWO's support... you guys rock!

(apparently, the problem is due to the vast distance between the locations I made my first and subsequent purchase and that raised a fraud flag in the system... gosh... as if gamers don't travel...)

i emailed friday, got a reply late saturday, they asked me some details that I gave to them, they replied again Tuesday to say they have passed my details to billing who have still not replied, and I've missed out on the 20%, which I'm also still waiting for a reply as to wether they'll honour my attempted purchase as the full amount of MC or not

if not, they'll not see a penny out of me until another similar offer crops up, which is a shame as I was probably going to drop another $100 when CW drops

[Sovery_Simple]

Well, luckily they extended it for five days, which means I'm wrestling with this issue now, and hope to get it later today, and means you have more time also ~.^

Edit: they got it fixed, needed to whitelist with playspan, was able to do so by talking to folks via support@mwomercs.com email. (Thanks again Reppu.)

Edited by Whoops, 14 December 2012 - 10:36 AM.