Nadia Winson, on 11 December 2012 - 12:45 PM, said:
Keep white knighting.
If you showed up to a court case regarding a contested contract, and when questioned as to why you were attemping recission (returning to a state prior to forming the contract) you said because you didn't read it, you'd get laughed out of the court after being judged against. That's essentially what has happened here.
What you call an innocent question I call laziness, or an inability to do minimal research to develop/argue a position.
White knighting, I'll stick up for someone from time to time.
I've argued my position as far as a credit card chargeback is concerned, I work in the industry, I don't know all the rules, but I understand what I am allowed to do when it comes to these things, and what I can and can't dispute. So, I know what I'm speaking about regarding that, I deal with it everyday. He could call the bank, tell them the situation and they will tell him the policy regarding online purchases. they may even tell him to not bother and that it's lost already. Mentioning a contract dispute that goes to court isn't even in this realm regarding purchasing...the contract here, is vastly different from what you mention. Me taking my boss to court becuase he breached a labor contract is very different from buying something online. No court rooms needed, just the banks, a reciept and a reason. AND if this were to go to court, the mere notion itself nuts, would go to small claims court since the amount in question is under $2000 (at least in the US, and I HOPE under $2k)...not a huge trial court as you seem to think, no jury involved.
THE BANK has to decide that the OP is right in his feeling, and they will decide if he gets his money back. They'll speak to PGI and ask them if they tried to rectify it. PGI will probably tell them the policy, and then go from there. I don't think the OP has a chance of winning, still, why tell him not to bother? Is your time being wasted? is your money? no? then why do you care so much? so you can hate, and be internet tough.
Alois Hammer, on 11 December 2012 - 12:58 PM, said:
Except that's not what happened here. The
part of the original post took it straight from "innocent question" to "somebody tell me Support is lying to me 'cause I don't like their response, waaaah" territory.
You aren't wrong, but, that quote doesn't say much and leaves a lot open to interpretation. He doesn't say if he was being ignored, told "NO REFUNDS" or whatever. If PGI has tried to make him happy, we don't know. If they're ignoring him, we don't know. He never tells us. Just that he didn't like the experience he had, in a very vague way. Maybe they outright told him no, and he's upset they denied him, then, I agree 100%, he be crying. Still, it's his money, and he wants it back, let him try, it makes no difference to me if he wins or loses, nor should it bother you or anyone else who's posting in this thread.
Could he be whining? Possibly. Do any of us here have the final say as to what the outcome will be? Nope. The fact that people attack the guy for wanting one is ridiculous, even if he may have not explained it in the right way.
Edited by Penance, 11 December 2012 - 01:31 PM.