19 replies to this topic

[FriedIV]

First off I have spent about two weeks tracing down this issue. And even with MWO support staff I have not been able to fix it.

My internet connection is thru a verizon UML290. This is one serious part of the puzzle. The real issue though boils down to my dot net platform 4 install breaking. Here is the routine. First have a clean WIn 7 install. Then add Dot Net 4, because MWO needs it to run. Install MWO. Update and run. All is well with the world. Shut down MWO to go get a bite and return later to find MWO will not detect my network connection. Repair my Dot Net 4 installation and tadaa!!! MWO works again.

Other symptoms I have discovered also seem to be specific loss of certain Windows connection abilities. For instance, when trying to reinstall Win 7 Ultimate, it cannot download any updates, because it does not detect the internet. Another one is when MWO does not launch, Windows cannot seem to send the error data to msft, again probably because it cannot detect the network connection.

All diagnosis of the network connection return no issues. No bugs or rootkits were ever discovered. I ended up reformating my hds and reinstalling Win7 to try and sort everything out. SiSoft Sandra does indicate that the port that the modem is using may be being used by another device. But, I have changed port and rechecked it and it seems to be the way the wireless card interfaces with my system.

[SIN Deacon]

This is a pretty deep one and I don't wanna say much, but it sounds like your NIC is having some issues. Have you tried something simple like adding a different networking card to the system to see if that had better results? It's obviously a hardware problem, if you are performing complete format/reloads. The windows you are installing is genuine I would assume? If it's pirated, are you sure that the .iso hasn't been tampered with?

[FriedIV]

This started when I changed from a MiFi wireless connection to the usb modem. So, it would seem that it is related to the modem, but what happens is my dotnet connectability to the internet is broken. I can still run IE, temspeak, WoT, msft checkers and uTorrent works fine with no network issues. The only noticable issue is when I retsart MWO and it tells me it cannot detect the network.

[SIN Deacon]

How are you installing the drivers for the USB modem? Are you just using the ones that came on the disc? I'd suggest visiting the manufacturers website to check for the latest drivers. I'd also think about replacing the USB cable in case it's causing a problem. Why do you have to use USB instead of ethernet? Not that their is much of a difference in terms of performance, but more has to happen in order to get the packets to your ISP and onto the net. If you have the ability to mcgyver your system closer to the modem to try a direct connect with ethernet I'd give that a shot.

[Tarl Cabot]

Just googling (or bing if ya like) a number of folks have had issues with it.

http://vzam.net/down...x?productid=921

The updated as of 1/20/2013. If you have not, following each step of those instructions.

As a follow up, I believe provide directions on downgrading from 4G to 3G to make things work.

http://www.evdoforum...3-0-asc-15.html

[Mounty]

I have no idea what I'm talking about so feel free to ignore me, but have your looked at your anti virus software. I had a problem sort of similar to this with Steam at one point turned out my antivirus software was quarantining a file in background and not telling me about it.

[FriedIV]

Well, I use wireless because I live in the woods. We just recently got 4g here. I used to play with a 3g modem a year or so ago but it barely kept up. So, I think I prefer 4g. Plus the 4g signal seems more robust than the old 4g. But that could just be because of the new tower hardware. Dunno. Thx for the idea. I checked again and my software and drivers are up to date on the usb modem. The cable idea is a new one to me. I actually have two cobles plugged together so I can get a better signal from outside my window. I cannot just plug the modem directly into my pc because the signal will degrade too much. I'm still focused on why the dot net platform keeps breaking. And, for now I have resigned myself to repairing it after every mwo session. So far it has fixed the issue everytime. I really wish someone from Crysis would look at this and try explaining how mwo connects via dot net and maybe help with a solution. Thx All

{S}

[Tarl Cabot]

Instead of reinstalling it, disconnect the USB connection for a few minutes and plug it back in. Do you get the same result?

Have you spoken with Verizon about it cause MWO, unless they are able to find an off reference somewhere on the web they will not able to provide any insight.

1. After initial reinstall of dot4, MWO works on its first session and no issues with passive connections (web browsing, etc)
2. After logging off of MWO and back in, no connection but still no issues with other passive connections...
3. Unknown if unplugging USB connection resolves anything.
4. Check ALL firewall settings, giving MWO full access (this includes the modem/router/gateway UML290), since a firewall setting may be reading some of the MWO as an attack and has blocked that port.
5. Check with Verizon on any remedies?

[JTAlweezy]

if all else fails. Setup the modem on another computer, share the internet connection over a network cable, cross over if you will. See if you can repeat the problem when the internet connection is tunneled through a separate machine. Having the DOT Framework lose connectivity like this randomly after a fresh install is weird.

Try simple commands like:

ipconfig /renew <---renews the lease on your network card


netsh interface ip delete arpcache <---deletes abd repopulates arpcache table


Sometimes this set of commands ran 1 at a time in cmd window solves many internet connection issues:


ipconfig /release
ipconfig /flushdns
ipconfig /renew
netsh int ip reset
netsh interface ip delete arpcache

all work well.

Edited by JTAlweezy, 21 February 2013 - 10:39 AM.

[FriedIV]

I tried all of the ipconfig command, release, renew, ect... I have not tried removing and reconnecting the usb modem. But that does not seem like a good idea. as it is the dot net connection that actually breaks. Like I stated earlier, many other connections continue to respond after I end my mwo game session.

[Tarl Cabot]

Actually, reinstalling the dot 4 is a temp fix but the actual cause has not really been determined, only the result. I wanted to get that out there so we are not stuck inside a box.

What is the exact error MWO gives you? Do you get "There was an error while testing your internet connection - no connection was detected? or do you get There was an error while connecting? There remote name could not be resolved. "patcher.mwomercs.com" Would you like to retry?

I get that by simply unplugging the power to my router (but not from my modem, it is a different message). I have not yet played with the router to block my computer to see if, by playing with the router's firewall settings (by turning it back on ) and blocking my computer from accessing the net to see what issues it would cause.

If I disable my network card, I get the same error.

But lets say it is the installation itself.
1. Are you using the large redistribution installer or the small installer?
2. Are you right clicking on it and running it with Admin privileges?

Another reason for that is that many games uses MS IE hooks to patch, so even if you do not use IE, settings in it can cause issues.

i got this mail from the support i follow the steps he told me and at this moment the game is running and patch is complete

Please open the following ports on your router:
TCP 45461
TCP 45464
UDP 21000 to 30000
To start, open the Control Panel > Internet Options > Click on the "Delete..." button in the General Tab and tick all the options except for the first one (Preserve Favorites Website Data) and Click on Delete.
On the Internet Option window, click the "Advanced" tab and then click on the "Reset..." button, tick the Delete Personal settings and then click on Reset.
Once that is done, open your browser and make sure your version of Java is updated by downloading the installer here: http://www.java.com/en/ and proceed to its installation.
Then clear your browser's cache and make sure your default browser is not set to private mode.
Once done, please make sure to completely shut down your Firewall and Anti-virus and try again to patch the game.


If I unplug the power from my modem, I get there was an error while connecting, the remote name could not be resolved "patcher.mwomercs.com, retry?

Also, all three have been downloaded and installed?

Try the full redistribution packets if you initially tried the smaller initial setups.

First, we'll make sure that all your software is up to date. In addition of verifying your drivers and framework 4.0, click the following links to make sure some other vital updates are made on your computer:

** 1) .NET: http://www.microsoft...?id=22
** 2) C++: http://www.microsoft...ls.aspx?id=5555
** 3) DirectX: http://www.microsoft...ails.aspx?id=35

For clarification, it is 3.5 that is needed for MWO, afaik. As for the above, make sure you have also run all of the MS updates, rebooting as needed.

After the above. Power Options, set to Full/Best performance. Other settings can cause USB to be put to sleep, and like other items, waking up does not always work.

Edited by Tarl Cabot, 21 February 2013 - 07:44 PM.

[JTAlweezy]

okay here is another option. goto google.com type process monitor. its a sysinternals tool. When you install it hit filter and add my mwo exe file from the task manager. Its name exactly as it appears in task manager. When you launch it watch the processmonitor, you will see mechwarrior online attempt to contact a server. when it fails look for an entry in procmon that relates to TCP/UDP. You can actually use the information there to see where the dot.net is failing or the software is failing so you can better diagnosis the issue.

[FriedIV]

The error message I get is always," "There was an error while testing your internet connection - no connection was detected?". And after I repair dot net it works fine and I can play all day, Well I should not say all day. Because, I may be wrong but I think I am noticing a consistant lock up of mwo after 15 or 20 games. Which happens just out of no where in the heat of battle. Anyways, back on topic. I got that email too about all of the steps needed to make sure mwo would work. It absolutely has nothing to do with my windows firewall. I use windows firewall. During this journey I went from a win 7 installation with about 500GB of programs installed down to just win 7, dot net, all windows updates, msft security essentials, IE9 and MWO. That's it. Ihave tried process explorer from sysinternals and "What's Running" to try and figure out what the mwo.exe is trying to do. This is how I discovered it was trying to access a dotnet process. Flushing dns, renewing IP, resetting the winsock and ip stacks did nothing to help. I can run world of tanks all day.

I am running the Process Monitor program now. I don't know if I will be able to attach the output files here or not. I'm going to try and get a picture of MWO when it is working and then a picture of when it is not. I'll get back on this soon. Thx for the info.

Edited by FriedIV, 23 February 2013 - 04:39 AM.

[FriedIV]

Well, I ran process monitor. I'll need some time to look thru the log files I saved. But what is notable is that after playing a game and then exiting MWO, I tried restarting MWO and all that is showing up is under process tree is dw20.exe which appears to be dotnet error reporting. Any idea how I can find out what error it is reporting? Thx again.

[FriedIV]

I just tried unplugging my wireless card and plugging it back in. And, it seemed to fix the issue again. I'll keep trying that method to see if it hold up. Thx All !! But, I still would like to know the why.

[FriedIV]

This is not the only place this issue is being posted. And I have had a belly full of this issue and MWO support staffs blaming it on my hardware. I really am getting to the point where I feel they are not happy with their paycheck. Anyways, this time I had done a fresh install of win 7 on my new ssd drive. Well, it seems that IExplorer 10 is causing some kind of issue with the MWO patcher because I was unable to get it to detect my internet connection, until I uninstalled IE10 and let it role back to IE9. MWO support staff have no clue or interest in solving these issues and they basiclly told me to go fly a kite. I do not like that. And I really do not like not getting paid to do thier job for them. I'm sorry I've been crapped on tonight and I am just plain pissed.

[Tarl Cabot]

There is a point where any game's Customer Service, not the IT department, hits a brick wall, particularly when it comes to cellular connections and they have to "wash" their hands. The other is for most tier 1 CS, they are not allowed to go outside their tested workarounds/fixes until it has been approved by the uppers. This leaves the community to come up with possible resolutions for issues that only presents itself for a handful of users. And each issue and resolution is not nearly the same for everyone else.

http://www.proxicast....aspx?faqid=224

Pantech's UML290 3G/4G/LTE USB modem has difficulty with the "hand-off" between the Verizon Wireless 3G network and 4G networks. Users are finding that their modem works fine when locked to either 3G or 4G mode in a particular location, but when the modem is set to "auto" (i.e., when the modem is set to automatically connect to the fastest network available - 4G or 3G - this is the default setting on the modem), it has trouble making the switch between networks. This can result in difficulty making or maintaining connections in areas of marginal signal strength, modem "lock-ups" when the 4G service is temporarily interrupted, or other undesirable device behavior. Verizon has acknowledged that this is a problem and is working on a fix.

http://www.wirelessn...com/UML290-tips

Remember, unplugging and plugging the modem back in resolves the issue. Doing that, for a time being corrects the connectivity/port/etc for MWO.

With that said, I would suggest locking in the 3G first, then after a period of testing locking in the 4G. In the end, you may find that the 3G is more stable/more consistent, and you have to also consider your location and what else is going on in the area.

[Tarl Cabot]

Just some follow up and feedback from other users of this device.

http://wireless.amaz...s/dp/B004LX04PS

Quote

I do have to comment, however, that manufacturers are, by in large, abandoning this "USB stick" technology (according to a Verizon supervisor I have spoken to, as well as my own observations). The problem with these devices is that their mere proximity to your computer can interfere with the LTE signal, reducing your speed and causing dropped connections. I did not have too many issues of this kind, but I did experience some. Also, this model does come with a one foot (or so) USB extension cable, which does help.

http://www.evdoforum...hread15803.html

Edited by Tarl Cabot, 20 March 2013 - 03:07 PM.

[Jagsmar]

Used a wireless modem for over 10 years. Best option is to buy a router that supports the usb stick and creates/shares the connection. Check out 3gstore online.

[GMAK]

Virus. Try to format.