87 replies to this topic

[Katt Man]

ok so i have received an email in regards to a ticket i submitted about the afore mentioned game crash/ freeze. As per the senior tech support guru, the problem is centered around those who use Avast anti virus software, and AMD processors. as hwere i fall into both of these catagories, i was told that they will have a fix as soon as possible.

[BangCreosote]

I've chosen to uninstall.

[Hurthammer]

Katt Man, on 31 July 2013 - 11:32 AM, said:

ok so i have received an email in regards to a ticket i submitted about the afore mentioned game crash/ freeze. As per the senior tech support guru, the problem is centered around those who use Avast anti virus software, and AMD processors. as hwere i fall into both of these catagories, i was told that they will have a fix as soon as possible.

Odd. I don't use Avast and have never had it on my machine...

[Tarl Cabot]

BangCreosote, on 31 July 2013 - 10:45 AM, said:

I'm not uninstalling my antivirus. These devs need to learn how to make a frakking game.

As someone who grew up playing Battletech, and made a point to get his hands on every Mechwarrior game he could, I'm really disappointed with this game. If you can't even compete with the job Microsoft did 13 years ago, I'd say it's time to take a step back and look at the priorities. How anyone can make a game so broken and incomplete an open beta is mind-boggling.

Devs have a sticky already and the Avast! item is meant to be temporary workaround. If this affects you, you will need to wait for the issue to be resolved. After the workaround was reported, including reinstalling Avast! (and rebooting system) and had the APPCRASH happen again, it did not take long for them to both acknowledge and get started looking into it.

As for Microsoft, they never attempted to create a persistent world/environment with Mechwarrior, though a few other companies did with the MPBT series, which lasted for almost 20 years over 3 different games, each a stepping stone off the previous version til EA got involved (sad, sad day). So comparing what Microsoft did, via other gaming companies, and what PGI is doing (I am not a {Noble MechWarrior} by far) is two different things. PGI did want to go down that same road as MS but they had to take a different path to simply bring this game into being. To say anything else would come with heavy moderation/bans

[LeShadow]

Since the latest patch I get thrown out of most matches due to network issues, if i even make it that far.

Is it just me or do other people notice this as well?

Edited by LeShadow, 31 July 2013 - 11:53 AM.

[Miezekatze]

same for me. just got a brandnew machine and i rly like mwo. pgi u just need to learn to do some quality insurrance before let the patches go out. im a software engineer myself and know how terribly complicated things can get. but at least every second patch from u needs a hotfix. thats just plain bad, and i understand why people flame on you.
anyway im looking forward to play again so fix this as soon as possible, and drop the mc prices on mechs. they are just ridiculous-.-
dont want to share my log and dxdiag etc. its no prob on our machines, just in your code... again

[Shelgeyr]

Un-installed/re-installed Avast! and can now log in.

[Tarl Cabot]

Shelgeyr, on 31 July 2013 - 01:01 PM, said:

Un-installed/re-installed Avast! and can now log in.

Did you reboot after the reinstall?

[astroninja1]

BangCreosote, on 30 July 2013 - 02:18 PM, said:

I get a crash when launching from mechwarrioronline.exe



I have run the repair tool, and even uninstalled/reinstalled/repatched, all to the same results.

I'm on Win7 Pro, I have full admin rights.

I am having a similar issue on windows 8 but lacking so much as the error message. i have reinstalled twice to no avail

[Taj the White Tiger]

Having significant problems with sessions lost errors over the last week, Particularly after the patch

[Cale MacKenna]

Ever since this last patch on the 30th I have been unable to play.. My game locks during combat, and even AFTER a fresh re-install of the game I drop into the match and it locks up. I have to use the Task manager to close the game out. PLEASE fix this...

------------------
System Information
------------------
Time of this report: 7/31/2013, 23:43:02
Machine name: *********
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 10/14/11 01:24:04 Ver: 04.06.04
Processor: AMD A6-3500 APU with Radeon™ HD Graphics (3 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 7916MB RAM
Page File: 3223MB used, 12605MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 630
Manufacturer: NVIDIA
Chip type: GeForce GT 630
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0F00&SUBSYS_35431458&REV_A1
Display Memory: 4050 MB
Dedicated Memory: 978 MB
Shared Memory: 3071 MB
Current Mode: 1600 x 900 (32 bit) (75Hz)
Monitor Name: Acer X203H
Monitor Model: Acer X203H
Monitor Id: ACR0075
Native Mode: 1600 x 900(p) (59.978Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1106 (English)
Driver Version: 9.18.13.1106
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/26/2013 00:32:38, 18055184 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4C40-11CF-BA73-4E151CC2C435}
Vendor ID: 0x10DE
Device ID: 0x0F00
SubSys ID: 0x35431458
Revision ID: 0x00A1

[Hasliy]

Twice after the patch the whole game froze. have to use task manager to turn off the game. first instance..i was face hugging another mech with mg blazing..and it froze. 2nd time, i was abt 100 m away from atlas with mg blazing...and it froze again. im running amd processor but no antivirus..

[Vulix]

A reinstall of DirectX 9.0C seems to have made the client a little more stable, but I still crash occassionally

[Reptilizer]

I had multiple screen freezes yesterday.
Also there seem to be a number of general problems with the textures again. They are flickering, plain missing or "jumping" around. All new with this patch.

[StormGoth]

Failed to allocate round about 4gb after battle ends.

Spoiler

core i5-3570
8gb Ram
Nvidia GTX 660
Win 8 64Bit
Connected to FullHD by HDMI (ATI drivers had some problems with that for ages, so i mention it here )

Edited by StormGoth, 01 August 2013 - 11:45 AM.

[Thndrblt]

same here...game completely freezes after a couple minutes. Before last patch, I had NOT had a game crash in weeks, after hours of play some days. SINCE this last patch...I get MAYBE 1 game that doesn't freeze, or "Puase" badly. I've been running MAX settings all, 50-70fps until this last patch. HOT fix should be discussed please...

[Hurthammer]

indeed, stability has gone out the window of late for what seems like quite a few folks.

[Mantazz]

Uninstalled Avast and was able to log in. Re-installed Avast, still able to log in. Thanks Tarl Cabot for bringing that info to this thread!

Hasliy, on 31 July 2013 - 10:03 PM, said:

Twice after the patch the whole game froze. have to use task manager to turn off the game. first instance..i was face hugging another mech with mg blazing..and it froze. 2nd time, i was abt 100 m away from atlas with mg blazing...and it froze again. im running amd processor but no antivirus..

Hasliy, I have heard rumors of a crash caused by simultaneous firing of MGs and AMS systems. You say both times you were blazing away with MGs, might wanna look out for other mechs lighting off AMS at the same time.


~S

[hamsauce666]

BangCreosote, on 30 July 2013 - 02:18 PM, said:

I get a crash when launching from mechwarrioronline.exe



I have run the repair tool, and even uninstalled/reinstalled/repatched, all to the same results.

I'm on Win7 Pro, I have full admin rights.

BangCreosote, on 30 July 2013 - 02:18 PM, said:

I get a crash when launching from mechwarrioronline.exe



I have run the repair tool, and even uninstalled/reinstalled/repatched, all to the same results.

I'm on Win7 Pro, I have full admin rights.

I am having the exact same issue. I've followed the same troubleshooting steps to no avail. I am also concerned about getting a rollback on my premium time. I e-mailed support. It seems like this patch is no bueno.

[Thorqemada]

Freezes, Black Screen, sound comes back, game comes back, can play again in the match, freeze may last around 30 seconds or more.

Edited by Thorqemada, 01 August 2013 - 10:41 PM.