1251 replies to this topic

[Livewyr]

Funny, I didn't have to watch the video.. I've seen the actual show (that particular episode) a few times.. lol

(3 S's)

[MischiefSC]

Sybreed, on 17 September 2013 - 07:37 PM, said:

Guys, I just realized this:

Number of meta critic reviews for MWO: 401
For War Thunder: 63
For WoT: 411 (since its release in 2011)
For Hawken: 70

Take it for what you want... MWO's community is quite possibly the most passionnate community there is. PGI should learn something from this...

I can't stress enough how important this is and why it pains me so much. I deal with this sort of stuff for a living - helping a business improve their rankings in JD Powers, that sort of thing.

Love and hate represent an emotional investment. A bit of effort, not even that much but just a bit, can move that in either direction. An angry customer you can turn into a loyal customer. Apathy is a lot harder to deal with. PGI had and to some degree still has the opportunity to have a large, passionate, loyal and engaged fan base. It's not about catering to the whiners. Just saying that implies a complete lack of understanding about customer service and even some basics of human interpersonal interaction. It's about empathizing, acknowledging and using some basic communication skills. Most of the particularly angry people can be flipped into positive consumers without changing a thing in the game, just some decent communication skills and engagement.

The core issue that upsets some people here is that PGI just won't. They'd rather see the game get tanked reviews that open a dialog. Literally. I'll save everyone the armchair psychology on how this engenders a judgemental response (a desire to see socially negative behaviors punished) but realize that even more so than the introduction of ECM, coolant flush, ghost heat, gauss fire delay and 3PV, even more than what at this point is years long delay Community Warfare, Clans, all the broken promises.... even more than that is how the communication has been handled.

Right now PGI has made it pretty clear that they'd rather burn it all down and close their doors than admit any mistakes or problems or attempt to communicate with the community. They do, however, consistently and without fail push for us to give them money every 7days like clockwork. Whatever does or doesn't get pushed back in game development, design, whatever time they don't have to write a forum post, they absolutely DO consistently push out MC-only content (new camo, hero/champion mechs, MC only release of mechs, Phoenix, etc).

That the response to this surprises anyone I admit confuses me.

[Krivvan]

I would just like to point out that the user review score for World of Tanks is a 4.6. This is after the initial meaningless reviews are culled.

http://www.metacriti.../world-of-tanks

Stuff like this happens to a lot of games, it doesn't mean too much.

[ryoma]

I'll give you a 4/10. It's the best I can do.

[Galen Crayn]

Wow, awesome comment @mischief

@ryoma: does Garth that really say to you???? oO

Edited by Galen Crayn, 17 September 2013 - 08:19 PM.

[merz]

Krivvan, on 17 September 2013 - 08:10 PM, said:

I would just like to point out that the user review score for World of Tanks is a 4.6. This is after the initial meaningless reviews are culled.

http://www.metacriti.../world-of-tanks

Stuff like this happens to a lot of games, it doesn't mean too much.

when disparity between user rating and reviewer rating grows to similar levels, the goon squad will insist that PGI is somehow influencing the process, and that those who do not share their desire to burn the game/property to the ground are somehow on the take from PGI/part of the 'white knight machine'

have been waiting for a battletech game for some time now. the current iteration is not perfect, but such is the case with pretty much all games today, exceptions in expected launch quality perhaps being titles with development teams numbering in the hundreds and budgets in the hundreds of millions. i'm not required to keep paying anything in order to play this right now, though having some more 55-ton mechs seems like a good idea in light of the forthcoming tonnage restrictions.. I am hoping to see a meaningful implementation of community warfare, where the stakes are real and gameplay is more reflective of the setting's source material (less of a casual shooter with total lack of consequence) .. I'm guessing all of this is going to come in time. people running leagues in mw4 were begging for the sort of stuff and it seems, given development resources and priorities moving forward, like the next logical step towards making this mechwarior truly 'online' in the full sense of that term.

I don't know, maybe i'm old? or perhaps I've seen MMOs grow since the days of UO beta, and understand that it may very well take years to get where we need to be in order for this game to receive a sincere 10 rating. but you know, its a battletech game in active development by what i consider to be a competent and growing team. I've waited at least a decade for that to happen. so whatever delays may be ahead, they seem paltry to me. And those finding that concept absolutely unacceptable are, as i've suggested before, welcome to take a break from either purchasing mc (because you don't need to in order to casually play here and there) or go on vacation from the game altogether. Its a whole lot more sincere when you do that than coming here to threaten the developers with throwing your account on an internet pyre.

Edited by merz, 17 September 2013 - 08:39 PM.

[Miekael]

merz, on 17 September 2013 - 08:19 PM, said:

when disparity between user rating and reviewer rating grows to similar levels, the goon squad will insist that PGI is somehow influencing the process, and that those who do not share their desire to burn the game/property to the ground are somehow on the take from PGI/part of the 'white knight machine'

I thought the goons were trying to take over PGI, not burn down the game. Think you need some more tinfoil bro.

[Antony Weiner]

LOL, Metacritic user score doesn't carry ANY weight.

Good night.

Miekael, on 17 September 2013 - 08:28 PM, said:

I thought the goons were trying to take over PGI, not burn down the game. Think you need some more tinfoil bro.

THE GOONS ARE DOING BOTH THINGS AT THE SAME TIME.

Edited by Antony Weiner, 17 September 2013 - 08:32 PM.

[ryoma]

Galen Crayn, on 17 September 2013 - 08:15 PM, said:

Wow, awesome comment @mischief

@ryoma: does Garth that really say to you???? oO

Here's the full screenshot. He didn't sya it to me, this is just my new signature since Niko think's it's funny to delete signatures with screenshots of the forums. A few days ago he replaced my sig with one that actually broke the forum rules, so I was very confused.



Old sig that Niko deleted:

Sig he put in its place:


Quality forum interactions like this are an aspect of my 4/10 score. Mischief was very right in his explanation of how easy it is to swing customers in one way or the other. I was angry about 3PV, but it was going to pass. Niko doing this and sending so many viable threads to K-town make it very difficult to forgive.

Edited by ryoma, 17 September 2013 - 08:37 PM.

[Tor6]

I'm sure the goons are flattered that they are preemptively blamed/praised for everything that happens.

[Nekki Basara]

^^^^
ETA: we really are. It makes our day that we don't even have to do anything and people see us lurking in every shadow

Rhinehardt Ritter, on 17 September 2013 - 07:34 PM, said:

Here are the haters hating. Best thing that can happen is for peeps that like the game to give honest reviews. Just be fair

Untrue. The best thing that can happen is for anyone who has played the game to give honest reviews.

Edited by Nekki Basara, 17 September 2013 - 08:39 PM.

[CrashieJ]

you can't give MWO a 9 out of 10... you are obligated by our laws to give 10/10s, 11/10s, and 100/10s

your actual opinions hold no weight here dirty player peasant masses

what was that, you don't like our game? We'll find you you dirty stinky players, we will find you... and we will ban you

[MechFrog1]

merz, on 17 September 2013 - 08:19 PM, said:

when disparity between user rating and reviewer rating grows to similar levels, the goon squad will insist that PGI is somehow influencing the process, and that those who do not share their desire to burn the game/property to the ground are somehow on the take from PGI/part of the 'white knight machine'

Shh... If you mention goons three times in a thread they are summoned!

[PropagandaWar]

Giving something a 4/10 but otherwise enjoying the game simply because the devs suck at communicating like many of you here do is just stupid. Unlike others though they seem to be making the attempt now.

[TheSteelRhino]

Nekki Basara, on 17 September 2013 - 08:35 PM, said:

Untrue. The best thing that can happen is for anyone who has played the game to give honest reviews.

Well. I think the key point was for everyone to give fair reviews.

But, obviously the vocal and negative minority will not.

[Wired]

gavilatius, on 17 September 2013 - 08:36 PM, said:

you can't give MWO a 9 out of 10... you are obligated by our laws to give 10/10s, 11/10s, and 100/10s

your actual opinions hold no weight here dirty player peasant masses

what was that, you don't like our game? We'll find you you dirty stinky players, we will find you... and we will ban you

Yea, actually... doesn't talking about how low we rated this game actually lead to a ban? or maybe talking about that fact is discussing moderation and will lead to a ban?

Banception.

[Nekki Basara]

Rhinehardt Ritter, on 17 September 2013 - 08:41 PM, said:

Well. I think the key point was for everyone to give fair reviews.

But, obviously the vocal and negative minority will not.

You are assuming that their experience is wrong. This is a bad thing to assume. For all the reasons that you normally shouldn't assume things.

[Galen Crayn]

@ryoma unbelievable... there are 3 persons from pgi i like: alex, russ and bryan. Everytime i listen or read paul or garth i want to quit the game...

[Jarl Dane]

I am really enjoying the metacritic tugawar on this game!

Each side has good points. The Community has been abused by the devs.
But we're not rating the devs we're rating the game.
But the game only has two game modes and jagged edges of a million broken promises.
But you play the game, religiously, so therefore it must not be bad.
But....

Well? Continue mighty battle! Continue! When I first checked this forum it was at a solid 3.0, it has risen all the way past 5.0. Looks like the pro-MWO people are pulling ahead..
But maybe it is too soon to tell!

[merz]

Miekael, on 17 September 2013 - 08:28 PM, said:

I thought the goons were trying to take over PGI, not burn down the game. Think you need some more tinfoil bro.

its a little late in the game for the tinfoil. by now stuff's kind of obvious to most people, bro.
when, in the span of one day, half the people giving reviews give abysmally-low scores (by now asked not to do so and instead muck it down to 4-5's) while the other tries to counter-balance with 10's (complete with explanations of what is going on in their reviews), some things become patently obvious. but hey, continue to try playing the tinfoil game. textbook internet argument, backfires somewhat when things are in the realm of general knowledge.

Mech The Dane, on 17 September 2013 - 08:52 PM, said:

But you play the game, religiously, so therefore it must not be bad.

because there is no possibility out there that I or anyone else may be sincerely enjoying it. oh no. we're playing it out of denial. your insights into the human psychee are peerless, sigmund old chum...

Edited by merz, 17 September 2013 - 08:57 PM.