Posted 22 February 2014 - 01:39 PM
Since when this UI came out, I ve lost track of the frustration, swearing and issue i went thru just to try to play this game.
First of all, THE EXPERIENCE.
When you have a customer who gives up on your product and shut it down, just because of the level of frustration your UI is offering, obviously YOU ARE DOING IT WRONG.
Now, just trying to be objective, take my comment asa Customer Service situation. I had so far shut down your product AT LEAST 5 times since the new UI is out, just because I cannot stand it.
That is just a big problem.
Then there are all of the lack of intelligent design that is NOT technical issues, but just idiocy while designing.
Just a simple example:
- You need 3 clicks to buy a Skill - First time to buy it, then ask for a confirmation and then it tells you "you did it".. REALLY? Who designed that? a brain dead zombie?
Other things just to show total lack of Understand How you Own game works:
- You are offered to buy a Mech, but you CANNOT SEE what engine it has
- At any stage of your experience you can see what modules you have on your build. Sure, you can get into the third layer of Mechlab to have that info..
Your designer is not playing the game, is he? he has no clue what a gamer needs and what would like to see.
Because if your team had a littlle of undersstanding, woould put a box on the Main page, called HOME, where not only you can see a HUGE robot (pretty and useless), but you could also see WHAT that robot configuration is !!!!
I play the game, and sometimes I look at my Mech and I dont remember exactly what config I am using, but to see that I have to enter in SELECT MECH and hover on my mech to see it !!!!! WHY NOT ON THE HOME PAGE WITH THE PICTURE OF THE MECH I M SUPPOSED TO DROP WITH ???????????????????
My frustration raise and makes my blood boiling then when I see a situation like:
I am in a Group, I CANNOT DROP IF I M NOT BACK IN THE HOME PAGE, however if I m pugging, solo, I can drop from any screen I am on !!!!!!!
WHY ??????????????
What piss me off the most in all of this is that majority of the frustrating issue ARE NOT related to tech limits, which I would understand.
They are related to poor competency, absence of Quality Control, total denial when it comes to take suggestions from the BETA feedback, Inability to design a product thinking like a Gamer/ user.
UI design is EVERYTHING in a product, going from home electronic, to software, to ANYTHING interacting with your public.
Doesn t matter what is your product, you have to think first HOW your client will use it, and you SHOW US either you don t give a "beep" about we use it OR your Staff is completely incompetent and should be just replaced.
I am sure there is people working hard in your team, it s just a pity that for the incompetency of a few, the majority of the team goes under the bus.
Have ppl getting responsibility for their poor work and just get rid of them, make a big favor to your self and to your customers.
Oh... and just saying... i am with your product since November 2011, so I think i am a valuable customer....