115 replies to this topic

[TCUTONE]

I can now login and play but during play my ping jumps around, so still not stable.

I also have not had a reply form PlusNet.

Hopefully it will get better......

[Fast Eddie]

I've had the same problem. I'm in the UK and PlusNet is my ISP too. A reinstall of the game client temporarily fixed the problem although the issue reoccurred again today.

[MountainCopper]

For some days, I too am suffering from these problems. The ping is jumping around ingame, chat msgs I type won't get displayed, connection lost...
Just am coming from a match where my ping was between 250 and 440ms, averaging 350ms. A normal value would be around 160ms +-30ms without jumping around.

I'm playing from Germany, but my trace route log shows that I'm walking to Canada over Amsterdam and London. So, that is similar to the problems reported here before me.

trace route

Spoiler

Tracing route to relay-1.mwtactics.com [70.42.29.65]

1 <1 ms <1 ms 1 ms
2 26 ms 25 ms 31 ms rdsl-stgt-de80.nw.mediaways.net [213.20.56.135]
3 65 ms 54 ms 70 ms xmwc-stgt-de04-chan-22.nw.mediaways.net [62.53.220.253]
4 28 ms 25 ms 33 ms rmwc-stgt-de02-chan-1.nw.mediaways.net [62.53.2.82]
5 31 ms 47 ms 57 ms rmwc-frnk-de01-so-3-0-0-0.nw.mediaways.net [62.53.1.69]
6 75 ms 34 ms 27 ms Xe6-0-0-0-grtfraix4.red.telefonica-wholesale.net [84.16.8.141]
7 28 ms 59 ms 30 ms Xe0-0-0-0-grtfraix5.red.telefonica-wholesale.net [94.142.117.225]
8 35 ms 30 ms 28 ms ix-1-0-2-0.tcore1.FR0-Frankfurt.as6453.net [195.219.180.85]
9 158 ms 157 ms 189 ms if-7-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.2]
10 154 ms 162 ms 154 ms if-1-2.tcore1.AV2-Amsterdam.as6453.net [195.219.194.141]
11 153 ms 172 ms 151 ms if-2-2.tcore2.AV2-Amsterdam.as6453.net [195.219.194.6]
12 157 ms 159 ms 155 ms if-8-2.tcore2.L78-London.as6453.net [80.231.131.5]
13 191 ms 191 ms 167 ms if-20-2.tcore2.NYY-New-York.as6453.net [216.6.99.13]
14 154 ms 159 ms 160 ms if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
15 151 ms 156 ms 150 ms if-1-1-0.core4.TNK-Toronto.as6453.net [63.243.172.41]
16 138 ms 135 ms 136 ms ix-4-0-3.core4.TNK-Toronto.as6453.net [216.6.49.2]
17 140 ms 148 ms 137 ms border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.196]
18 137 ms 135 ms 136 ms relay-1.mwtactics.com [70.42.29.65]

Trace complete.

Edited by GoldenFleece, 02 March 2014 - 03:57 AM.

[MountainCopper]

I would really love to know, is it my ISP or the game servers, according to these logs?


log 1

Spoiler

Tracing route to relay-1.mwtactics.com [70.42.29.65]

1 <1 ms 1 ms 1 ms
2 25 ms 54 ms 33 ms rdsl-stgt-de80.nw.mediaways.net [213.20.56.135]
3 28 ms 27 ms 29 ms xmwc-stgt-de04-chan-22.nw.mediaways.net [62.53.220.253]
4 24 ms 27 ms 25 ms rmwc-stgt-de02-chan-1.nw.mediaways.net [62.53.2.82]
5 28 ms 28 ms 28 ms rmwc-frnk-de01-xe-6-1-0-0.nw.mediaways.net [62.53.1.75]
6 28 ms 29 ms 46 ms Xe6-0-0-0-grtfraix4.red.telefonica-wholesale.net [84.16.8.141]
7 37 ms 28 ms 29 ms Xe0-0-0-0-grtfraix5.red.telefonica-wholesale.net [94.142.117.225]
8 34 ms 34 ms 28 ms ix-1-0-2-0.tcore1.FR0-Frankfurt.as6453.net [195.219.180.85]
9 172 ms 173 ms 172 ms if-7-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.2]
10 172 ms 172 ms 177 ms if-1-2.tcore1.AV2-Amsterdam.as6453.net [195.219.194.141]
11 172 ms 171 ms 168 ms if-2-2.tcore2.AV2-Amsterdam.as6453.net [195.219.194.6]
12 174 ms 164 ms 184 ms if-8-2.tcore2.L78-London.as6453.net [80.231.131.5]
13 167 ms 167 ms 183 ms if-20-2.tcore2.NYY-New-York.as6453.net [216.6.99.13]
14 164 ms 165 ms 165 ms if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
15 167 ms 163 ms 158 ms if-1-1-0.core4.TNK-Toronto.as6453.net [63.243.172.41]
16 145 ms 146 ms 142 ms ix-4-0-3.core4.TNK-Toronto.as6453.net [216.6.49.2]
17 259 ms * 166 ms border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.196]
18 162 ms 151 ms 161 ms relay-1.mwtactics.com [70.42.29.65]

Trace complete.

log 2

Spoiler

Tracing route to relay-1.mwtactics.com [70.42.29.65]

1 1 ms 2 ms 1 ms
2 26 ms 24 ms 24 ms rdsl-stgt-de80.nw.mediaways.net [213.20.56.135]
3 58 ms 58 ms 62 ms xmwc-stgt-de04-chan-22.nw.mediaways.net [62.53.220.253]
4 95 ms 117 ms 85 ms rmwc-stgt-de02-chan-1.nw.mediaways.net [62.53.2.82]
5 49 ms 58 ms 60 ms rmwc-frnk-de01-so-3-0-0-0.nw.mediaways.net [62.53.1.69]
6 53 ms 81 ms 148 ms 176.52.173.177
7 32 ms 29 ms 28 ms Xe0-0-0-0-grtfraix5.red.telefonica-wholesale.net [94.142.117.225]
8 30 ms 34 ms 48 ms ix-1-0-2-0.tcore1.FR0-Frankfurt.as6453.net [195.219.180.85]
9 163 ms 163 ms 163 ms if-7-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.2]
10 162 ms 164 ms 165 ms if-1-2.tcore1.AV2-Amsterdam.as6453.net [195.219.194.141]
11 206 ms 194 ms 168 ms if-2-2.tcore2.AV2-Amsterdam.as6453.net [195.219.194.6]
12 160 ms 159 ms 167 ms if-8-2.tcore2.L78-London.as6453.net [80.231.131.5]
13 224 ms 230 ms 217 ms if-20-2.tcore2.NYY-New-York.as6453.net [216.6.99.13]
14 203 ms 209 ms 257 ms if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
15 185 ms 226 ms 258 ms if-1-1-0.core4.TNK-Toronto.as6453.net [63.243.172.41]
16 251 ms 237 ms 229 ms ix-4-0-3.core4.TNK-Toronto.as6453.net [216.6.49.2]
17 * 203 ms 208 ms border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.196]
18 221 ms 226 ms 249 ms relay-1.mwtactics.com [70.42.29.65]

Trace complete.

[nephilimUK]

well same as last 3 nights, it gets to 8pm UK time and I cant log in again as "a network error occurs".

think i go play something else for 6 months again

[Wraithlord77]

Its not your connection thats the problim guys , im in Ireland and i can log in fine but every secound match i get kicked/ lost connection and as for the other matches my ping bounces about like a feckin yoyo from 85 to 400 to 95 to 840 and back again .And its not just me EVERY match i join almost everyones Ping has jumped For me this started when the feckin "all hallowed UI 2.0" was released. The game is now unplayable

[Antique]

I didn't have this problem yesterday, but yesterday I had a blackscreen one and when that got resolved I got this. I rebooted my router and upgraded its firmware, so that can't be it (or can it be). I guess its just PGI and this is one of the millions of bugs that are infesting this game right now.

[DragonsFire]

While there may be some issues with the servers, the much more likely scenario that some of you with connection problems are facing is that there is an intermediate point in your path to the PGI servers that is causing you difficulty with connection. The recent issues that folks were seeing who have PlusNet as their provider is a prime example of this. Also, in 2 traces posted above by GoldenFleece:

GoldenFleece, on 02 March 2014 - 09:56 AM, said:

Tracing route to relay-1.mwtactics.com [70.42.29.65]

8 34 ms 34 ms 28 ms ix-1-0-2-0.tcore1.FR0-Frankfurt.as6453.net [195.219.180.85]
9 172 ms 173 ms 172 ms if-7-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.2]


8 30 ms 34 ms 48 ms ix-1-0-2-0.tcore1.FR0-Frankfurt.as6453.net [195.219.180.85]
9 163 ms 163 ms 163 ms if-7-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.2]

The latency increase between hop 8 and hop 9 is 130-140 ms. If the hostname resolution is correct then those 2 routers are both in Frankfurt, and there should be no more than a 10 ms variance between those 2 points. They likely have a very congested/overworked router or something along those lines that's causing connectivity issues.

This trace also highlights an issue that can impact most users. All it takes is one router on the path to have issues and every successive hop will see those issues as well.

[GingerPig]

I think it's to do with your ISP. For some of us in the UK who are on Plusnet you might find you can't log in again...

[funksoulbrother]

[color=#959595]yes I am having similar Problems months of playing without a major issue, since that last hot fix I get unknown errors, major rubber banding in the game, server connection lost. From what support has said this is a common error at the moment , however I am in Australia . I will be in the middle of a game when my ping goes out and out then the game just hangs and i get the network error. I can hear my teamspeak voices become distorted and laggy just like when the bandwitdth would be minimal its very wierd. Speedtest shows my connection is unchanged, very wierd[/color]

[WildBeyond]

It went down again, just gone 22:00 UK time :/

[nephilimUK]

yup, i lost connection at 7pm uk time and couldnt get back on. i rebooted and was back in. now at 10pm, the same as Mr bounds above I cant log in

i did a tracert earlier and the only place the tracert delayed was in Arizona, all my trace through Eurodisneyland was fine.....

tracert just now ;

1 2 ms 2 ms 2 ms 192.168.0.1
2 14 ms 19 ms 13 ms lo0-central10.ptn-ag03.plus.net [195.
]
3 13 ms 14 ms 13 ms link-b-central10.ptn-gw02.plus.net [2
8]
4 12 ms 14 ms 13 ms xe-5-3-0.ptw-cr02.plus.net [212.159.0
5 15 ms 13 ms 14 ms ae1.pcl-cr02.plus.net [195.166.129.3]
6 14 ms 18 ms 12 ms ae2.pcl-cr01.plus.net [195.166.129.6]
7 14 ms 13 ms 13 ms xe-11-2-0.edge3.London2.Level3.net [2
213]
8 20 ms 20 ms 20 ms ae-3-3.ebr1.Paris1.Level3.net [4.69.1
9 22 ms 20 ms 20 ms ae-91-91.csw4.Paris1.Level3.net [4.69
10 22 ms 21 ms 22 ms ae-4-90.edge4.Paris1.Level3.net [4.69
11 20 ms 20 ms 20 ms global-crossing-xe-level3.paris1.leve
8.63.230]
12 117 ms 117 ms 117 ms 64.214.150.82
13 129 ms 129 ms 130 ms border1.te7-1-bbnet1.tor001.pnap.net
32]
14 118 ms 117 ms 117 ms relay-1.mwtactics.com [70.42.29.65]


http://www.ip-tracke...p=64.214.150.82

is it the CIA stopping the brits from kicking some americanian butt ?

couldnt get on at 7am, tracert as above, rebooted router, last bit of tracert

12 102 ms 103 ms 104 ms INTERNAP.Gi1-0-11.asr1.YYZ1.gblx.net
.26]
13 102 ms 102 ms 103 ms border1.te7-1-bbnet1.tor001.pnap.net
32]
14 103 ms 102 ms 102 ms relay-1.mwtactics.com [70.42.29.65]

now im connected.... :/

Edited by nephilimUK, 03 March 2014 - 11:49 PM.

[MountainCopper]

DragonsFire, on 03 March 2014 - 08:23 AM, said:

While there may be some issues with the servers, the much more likely scenario that some of you with connection problems are facing is that there is an intermediate point in your path to the PGI servers that is causing you difficulty with connection. The recent issues that folks were seeing who have PlusNet as their provider is a prime example of this. Also, in 2 traces posted above by GoldenFleece:



The latency increase between hop 8 and hop 9 is 130-140 ms. If the hostname resolution is correct then those 2 routers are both in Frankfurt, and there should be no more than a 10 ms variance between those 2 points. They likely have a very congested/overworked router or something along those lines that's causing connectivity issues.

This trace also highlights an issue that can impact most users. All it takes is one router on the path to have issues and every successive hop will see those issues as well.

Thanks. So, the game servers are not to blame for my problems then... okay. Something I blamed on problems with the new UI too quickly.

I just don't fully understand these ping values reported by tracert. How am I to read these values from my log 1?
That during the test performed by the program, one network congestion was resolving... causing lower ping values for servers farther away?

...
9 172 ms 173 ms 172 ms if-7-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.2]
10 172 ms 172 ms 177 ms if-1-2.tcore1.AV2-Amsterdam.as6453.net [195.219.194.141]
11 172 ms 171 ms 168 ms if-2-2.tcore2.AV2-Amsterdam.as6453.net [195.219.194.6]
12 174 ms 164 ms 184 ms if-8-2.tcore2.L78-London.as6453.net [80.231.131.5]
13 167 ms 167 ms 183 ms if-20-2.tcore2.NYY-New-York.as6453.net [216.6.99.13]
14 164 ms 165 ms 165 ms if-12-6.tcore1.CT8-Chicago.as6453.net [216.6.99.46]
15 167 ms 163 ms 158 ms if-1-1-0.core4.TNK-Toronto.as6453.net [63.243.172.41]
16 145 ms 146 ms 142 ms ix-4-0-3.core4.TNK-Toronto.as6453.net [216.6.49.2]
17 259 ms * 166 ms border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.196]
18 162 ms 151 ms 161 ms relay-1.mwtactics.com [70.42.29.65]

Edited by GoldenFleece, 04 March 2014 - 01:36 AM.

[WildBeyond]

If any of the UK Plus.net people are still watching this topic I was wondering if anyone else has experienced terrible latency if someone else is browsing the internet at the same time as playing. Mine has been awful for the past month or so, it's now so bad that I have to make sure no one else is using the internet at home else my ping spikes up into the thousands.

[StarscreamDolf]

i suffer from the exact same issue and i live in greece. 50% of the times i try to log in i get the same message and even if i manage to get in game i suffer from major lag issues or get disconnected randomly....
its weird cause everything was fine a week ago

[GingerPig]

and again...

[GingerPig]

For all of you UK guys on Plusnet, try doing this;

http://www.plus.net/...ignatures.shtml

might avoid this situation in the long run

These are the details of the message:

Name of the game: MechWarrior Online

The ports used by the game: TCP 45461
TCP 45464
UDP 21000 to 30000

The IP address of a central sever that is used by the game: 70.42.29.74 and 70.42.29.75

Been on the phone to Plusnet and asked me to complete a wireshark capture and send the file. http://community.plu...r-data-capture/

Edited by GingerPig, 05 March 2014 - 04:02 AM.

[WildBeyond]

Thanks GingerPig. I have created a support request to get the game added. Let me know how you get on.

07

[nephilimUK]

i've emailed a trace, thanks Mr Pig.

it looks like the MWO traffic isnt prioritised
Traffic Queue Hex Value Example Titanium 0xa0 Gaming & VoIP Gold 0x80 or 0x60 Interactive traffic Silver 0x40 Unclassified traffic Bronze 0x20 or 0x00 Non-interactive traffic

on my trace it shows 0x00

[TCUTONE]

I was able to play for the past few days but tonight, the problem came back....

I did get a reply from PlusNet, this is what they said

"The error appears to be outside our domain as the trace routes that were completed on the forum show that the loss of connection is passed the first few hops which would be us and fails hitting the game server, it maybe that the game uses a particular port to connect too and if you are having an issue you may need to reconfigure the router to allow this port to allow traffic"

I have also requested that the game be added to the list

Edited by TCUTONE, 05 March 2014 - 02:21 PM.