275 replies to this topic

[Kell Commander]

I am currently having this issue with Verizon Fios in Massachusetts. I'm waiting for an opportunity to cycle my router without interrupting siblings who still have to work. The router cycle should work after my brother guided me to the nslookup for the mwo patcher.

[Bulvar Jorgensson]

ID: 5S8N5V
Date: Tue Jul 15 23:59:29 2014
DNS IP: 77.96.4.65 (GB) (AS5089 Virgin Media Limited)
Client IP: 92.233.170.205 (GB) (AS5462 Virgin Media Limited)
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
Cookies: no

Edge IP: 88.221.87.147 88.221.87.143
Latency: 23ms
Speed: 1647.8Mbps

I do not have a clue how to do the Google DNS thingy, I tried it and it failed. I understand about as much about setting these kind of things up as...

Switch on pc----Check
Click MWO icon----Check

OMFG it is not working WTF-----Check

Sit staring at screen thinking were the heck are my kids when I need them????

Then realising ooh well I guess some Mech pilots get a break tonight from me Ripping them on the battlefield.

Oh and if possible could you fix something by later today as I would like to put a few inner-sphere mechs on the scrapheap.

[Lucien Pryde]

I had this problem as well, but the DNS Provider change resolved it.

[Kyle Polulak]

Bulvar Jorgensson, on 15 July 2014 - 04:02 PM, said:

ID: 5S8N5V
Date: Tue Jul 15 23:59:29 2014
DNS IP: 77.96.4.65 (GB) (AS5089 Virgin Media Limited)
Client IP: 92.233.170.205 (GB) (AS5462 Virgin Media Limited)
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
Cookies: no

Edge IP: 88.221.87.147 88.221.87.143
Latency: 23ms
Speed: 1647.8Mbps

I do not have a clue how to do the Google DNS thingy, I tried it and it failed. I understand about as much about setting these kind of things up as...

Switch on pc----Check
Click MWO icon----Check

OMFG it is not working WTF-----Check

Sit staring at screen thinking were the heck are my kids when I need them????

Then realising ooh well I guess some Mech pilots get a break tonight from me Ripping them on the battlefield.

Oh and if possible could you fix something by later today as I would like to put a few inner-sphere mechs on the scrapheap.

Try a good old fashioned reboot of your computer and router; this has solves certain issues.

[Krist Smith]

Kell Commander, on 15 July 2014 - 04:01 PM, said:

I am currently having this issue with Verizon Fios in Massachusetts. I'm waiting for an opportunity to cycle my router without interrupting siblings who still have to work. The router cycle should work after my brother guided me to the nslookup for the mwo patcher.

I don't wanna make light of your situation....but a router cycle sounds rad. Wifi on the go! Bet they'd love you at bike raves. Online presence everywhere.

[WarGanisM]

Zimmy, on 15 July 2014 - 03:57 PM, said:

why Do I have to fix something you people broke with this last pach , I have sent a ticket so hares hoping support can help hehe

They havn't broken anything, DNS issues are an internet related issue. It's like a company releasing a new product, which you ordered, and the mail company screws up.

[Kyle Polulak]

WarGanisM, on 15 July 2014 - 04:06 PM, said:

They havn't broken anything, DNS issues are an internet related issue. It's like a company releasing a new product, which you ordered, and the mail company screws up.

Correct, and we have thousands of users in game and playing. We were able to see that it's something with Verizon and Virgin nodes; I'm working with them to get a resolution to this issue once and for all.

[Sabazial]

ID: 6S6B9G
Date: Wed Jul 16 00:10:18 2014
DNS IP: 77.96.6.193 (GB) (AS5089 Virgin Media Limited)
Client IP: 82.34.140.172 (GB) (AS5089 Virgin Media Limited)
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0
Cookies: yes

Edge IP: 88.221.87.131 88.221.87.127
Latency: 14ms
Speed: 19.4Mbps



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\DG>nslookup patcher.mwomercs.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: a1982.d.akamai.net
Addresses: 23.63.98.18
23.63.98.26
Aliases: patcher.mwomercs.com
patcher.mwomercs.com.edgesuite.net


C:\Users\DG>tracert patcher.mwomercs.com

Tracing route to a1982.d.akamai.net [62.252.168.67]
over a maximum of 30 hops:

1 6 ms 6 ms 5 ms 10.97.148.1
2 5 ms 6 ms 5 ms gate-core-2a-ae6-608.network.virginmedia.net [80
.0.145.17]
3 8 ms 7 ms 7 ms leed-bb-1c-ae7-0.network.virginmedia.net [213.10
5.159.165]
4 8 ms 9 ms 9 ms seac-icdn-1-ae0-0.network.virginmedia.net [62.25
3.174.230]
5 9 ms 9 ms 9 ms m67-mp1-cvx1b.lan.ntl.com [62.252.168.67]

Trace complete.

C:\Users\DG>tracert static.mwomercs.com

Tracing route to e5782.g.akamaiedge.net [2.17.26.41]
over a maximum of 30 hops:

1 8 ms 7 ms 6 ms 10.97.148.1
2 6 ms 6 ms 5 ms gate-core-2b-ae6-709.network.virginmedia.net [80
.0.145.149]
3 16 ms 14 ms 14 ms manc-bb-1c-ae10-0.network.virginmedia.net [213.1
05.159.169]
4 19 ms 20 ms 18 ms manc-bb-2a-ae2-0.network.virginmedia.net [62.254
.42.113]
5 15 ms 14 ms 21 ms manc-bb-1d-ae0-0.network.virginmedia.net [62.254
.42.118]
6 14 ms 14 ms 20 ms tcma-ic-2-ae0-0.network.virginmedia.net [62.253.
174.178]
7 14 ms 17 ms 15 ms 170-14-250-212.static.virginm.net [212.250.14.17
0]
8 15 ms 13 ms 16 ms 2.17.26.41

Trace complete.

Edited by Belphegore, 15 July 2014 - 04:13 PM.

[Odanan]

daemur, on 15 July 2014 - 10:55 AM, said:

Not sure why you are getting this, but try setting google DNS with the steps here: https://developers.g...-dns/docs/using If the issue persists or you aren't comfortable changing the settings above please submit a ticket to support.

Fixed mine! thanks!

[TitanLord]

Yeah I'm on verizon fios as well and am experiencing this issue.

So it sounds like this will eventually get resolved without me having to do anything? I'd rather not switch to google dns and I'd also rather not submit a ticket if you guys are already aware and working with those Verizon knuckleheads to get the issue resolved...

Edited by TitanLord, 15 July 2014 - 04:15 PM.

[thunderswamp]

just for s & g i tried patching the test server and it works fine but still a no go for the main client

[Kyle Polulak]

thunderswamp, on 15 July 2014 - 04:16 PM, said:

just for s & g i tried patching the test server and it works fine but still a no go for the main client

for s & g go into Internet Explorer and clear it's cache...

[BigFatGator]

Verizon FiOS in Philly... same issue. "Servers Undergoing Maintenance"

[Krist Smith]

Just so we're all on the same page, please bear in mind that doing a power cycle on your router kinda requires that you also shut down your computer (and also your modem if it's not the same device as your router). To be absolutely sure everything resets:

• Power down your computer
  
• Unplug your modem (and router, if that's a separate device)
  
• Wait 1 minute
  
• Plug in your modem (wait until the lights indicate it's online)
  
• Plug in your router (again, this is only required if it's a separate device, and, again, wait for it to come online)
  
• Once everything above is back online, then power up your computer again.

I'm not implying anyone is doing this wrong, or that it's the "be all/end all" solution, but when I've had internet issues in the past, this full process is what got me back up and running (at least whenever that was possible). Even if it doesn't work, it's always good to do a full reset every now and then.

[Bulvar Jorgensson]

Ahh the good old switch it off and back on again Solution.

I know this is going to sound kind of mean but....do you not think I have tried doing that at least a dozen times over the course of this evening.

I shall wait until one of my tech savvy kids turns up tomorrow and try the Google work round, with the hope PGI and Virgin media can work out what the heck the issue is before I log back in.

In the mean time....I wonder if my premium time has been frozen (muhahahahah, not)

[Kyle Polulak]

Belphegore, on 15 July 2014 - 04:10 PM, said:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\DG>nslookup patcher.mwomercs.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: a1982.d.akamai.net
Addresses: 23.63.98.18
23.63.98.26
Aliases: patcher.mwomercs.com
patcher.mwomercs.com.edgesuite.net


C:\Users\DG>tracert patcher.mwomercs.com

Tracing route to a1982.d.akamai.net [62.252.168.67]
over a maximum of 30 hops:

1 6 ms 6 ms 5 ms 10.97.148.1
2 5 ms 6 ms 5 ms gate-core-2a-ae6-608.network.virginmedia.net [80
.0.145.17]
3 8 ms 7 ms 7 ms leed-bb-1c-ae7-0.network.virginmedia.net [213.10
5.159.165]
4 8 ms 9 ms 9 ms seac-icdn-1-ae0-0.network.virginmedia.net [62.25
3.174.230]
5 9 ms 9 ms 9 ms m67-mp1-cvx1b.lan.ntl.com [62.252.168.67]

Trace complete.

C:\Users\DG>tracert static.mwomercs.com

Tracing route to e5782.g.akamaiedge.net [2.17.26.41]
over a maximum of 30 hops:

1 8 ms 7 ms 6 ms 10.97.148.1
2 6 ms 6 ms 5 ms gate-core-2b-ae6-709.network.virginmedia.net [80
.0.145.149]
3 16 ms 14 ms 14 ms manc-bb-1c-ae10-0.network.virginmedia.net [213.1
05.159.169]
4 19 ms 20 ms 18 ms manc-bb-2a-ae2-0.network.virginmedia.net [62.254
.42.113]
5 15 ms 14 ms 21 ms manc-bb-1d-ae0-0.network.virginmedia.net [62.254
.42.118]
6 14 ms 14 ms 20 ms tcma-ic-2-ae0-0.network.virginmedia.net [62.253.
174.178]
7 14 ms 17 ms 15 ms 170-14-250-212.static.virginm.net [212.250.14.17
0]
8 15 ms 13 ms 16 ms 2.17.26.41

Trace complete.

If you look carefully, the Virgin's DNS servers say to hit 23.63.98.18, which is owned by Akamai (our CDN), HOWEVER if you look at your traceroute to the patcher, it final IP it hits is 62.252.168.67 which is owned by Virgin Media Ltd and not Akamai. So Virgin's servers is responding to patcher.mwomercs.com.

[Krist Smith]

Bulvar Jorgensson, on 15 July 2014 - 04:22 PM, said:

Ahh the good old switch it off and back on again Solution. I know this is going to sound kind of mean but....do you not think I have tried doing that at least a dozen times over the course of this evening. I shall wait until one of my tech savvy kids turns up tomorrow and try the Google work round, with the hope PGI and Virgin media can work out what the heck the issue is before I log back in. In the mean time....I wonder if my premium time has been frozen (muhahahahah, not)

No, I'm not underestimating anyone, I just wanted to be explicitly clear that power cycling your router without turning off your computer sometimes doesn't do the trick (I've been through that myself). Sorry if I came across as condescending, but if there's anyone that benefits from the abundance of instruction, then it's worth it.

[IceWeasel]

Figured i'd chime in with my results. I encountered this same problem exactly as discribed this evening. I worked through the provided link to use Google DNS. and it solved the problem i was having.

For the record, i'm from North Jeresy (near NYC) and have Verizion Fios. so.... i guess there's just some issues somewhere.

Cheers to you Mr. Kyle, and OP

[Lord Dundar]

I'm in DC using Verizon Fios
Can't get into the Patcher
DNS Flush didn't work
Only thing that worked was the Google public DNS (Which I don't like)
Whats the ETA on a fix? this is the first time in many many years I have seen this.

[Kell Commander]

Krist Smith, on 15 July 2014 - 04:04 PM, said:

I don't wanna make light of your situation....but a router cycle sounds rad. Wifi on the go! Bet they'd love you at bike raves. Online presence everywhere.

I actually started thinking about a way to make that work lol. Contacts on the wheels could use the friction to charge a battery to provide power. Not 100% convinced on the profitability though.