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Update On Server Lag Issues


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#1 Karl Berg

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Posted 18 August 2014 - 02:51 PM

Hi everyone,

This is just a quick message to let everyone know that we are aware of the lag issues currently occurring on production. The cause of the issue roots back to how the engine handles high network traffic levels under load, and is resulting in specific players desyncing from the server due to extremely high induced latencies. This typically results in the affected player noticing other mechs in the game either rubber banding or walking in place, as well as abnormally long delays when zooming or changing vision modes. We have been tracking these issues since they were first reported to us, and have been working on resolving them ever since.

The first set of fixes are scheduled to come out with tomorrows patch (August 19th), which should help to improve the situation somewhat. Beyond that, we are looking at making more significant changes to the underlying networking subsystems that should directly improve these desync situations; especially under high loss or highly variable latency conditions.

Thanks for your patience! We hope to have these bugs resolved as fast as we can.

-Karl.

#2 Bartholomew bartholomew

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Posted 18 August 2014 - 02:55 PM

Glad to hear this. Thanks.

Also glad to hear there will be more work as well.

#3 Hobo Dan

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Posted 18 August 2014 - 02:58 PM

Any chance this issue is also related to long Connecting times when getting into a match including loss of connection to the server?

#4 Ryvucz

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Posted 18 August 2014 - 02:58 PM

Much appreciated.

#5 Lostdragon

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Posted 18 August 2014 - 02:59 PM

Is Paul currently waxing the modems trying to make them go faster?

#6 Marvyn Dodgers

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Posted 18 August 2014 - 02:59 PM

As always, thanks Karl.

#7 Henree

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Posted 18 August 2014 - 03:00 PM



please do watch until the end

Edited by Henri Schoots, 18 August 2014 - 03:02 PM.


#8 Jman5

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Posted 18 August 2014 - 03:13 PM

If you find yourself stuck in a lag bubble like this, make sure quit the match ASAP and then click rejoin.

#9 b1ackadder

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Posted 18 August 2014 - 03:30 PM

Although the lags are a pain in the ass, I am really glad PGI is not only making an effort to resolve the issue, but is also communicating this.

Being here since closed Beta, I appreciate the (relative) recent increase in communications. Things like "Hey guys, XY isn't working, we know, but we're looking into this" or shooting out hotfixes or rollbacks (C-ERLL i.e.).
What I like most is the way I've seen it in some threads, like: "Hey community, we're going to handle XY so-and-so." and even responding to sloppy answers not in a bitchy but asking way ("We've met the issues you mention; we can't resolve it like this because [insert reason here], but if you've got a better approach, please let us know."

No, I am not being sarcastic. I got the impression you are not only onvolving the community more and more, but also let them know you do (and WHAT you do).

Yes, I appreciate.

#10 Creovex

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Posted 18 August 2014 - 03:31 PM

View PostJman5, on 18 August 2014 - 03:13 PM, said:

If you find yourself stuck in a lag bubble like this, make sure quit the match ASAP and then click rejoin.


Jman, this would be good if it was a single connection. Even after rejoining ths issue persists. This is not a client connection issue or high latency issue from the client side, it is their server code taking a dump.... or I would even suspect a loop in their infrastructure on one of their switches....bad gbic?

Edited by Creovex, 18 August 2014 - 03:33 PM.


#11 White Bear 84

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Posted 18 August 2014 - 03:37 PM

Having my game freeze for up to 5 seconds is quite annoying. Hopefully this will go away tomorrow??

#12 Kharax

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Posted 18 August 2014 - 03:37 PM

EU Servers or what?

#13 Carrioncrows

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Posted 18 August 2014 - 03:49 PM

Haha..

You sound so swarthy and correct.

I like you.

Well played sir.

#14 EyesBurn

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Posted 18 August 2014 - 03:51 PM

What about the lag that happens on some maps,especially on Crimson Strait,when i turn towards the group of mechs it starts lagging big,picture freezes and then warps around ? I heard (saw over chat) that others are complaining about this too .

#15 Iqfish

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Posted 18 August 2014 - 04:06 PM

This sounds familiar.
Haven't we had this issue before?

#16 Deathlike

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Posted 18 August 2014 - 04:10 PM

It would've been more appreciated had this been posted to everyone earlier.

Let us hope this actually mitigates or reduces this problem significantly.

#17 LordLosh

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Posted 18 August 2014 - 04:25 PM

same issues same problems same solutions. PGI please look at this quote and try and break it down and relate it to how you are handling things.
"If you keep doing what you have always done, you will continue to get what you have always gotten"
Buy, upgrade, rent, lease, steal another [redacted] server!

Edited by Marvyn Dodgers, 19 August 2014 - 03:32 PM.
Language


#18 Descenter

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Posted 18 August 2014 - 05:34 PM

YES!!! :lol:

#19 Argent Tnega

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Posted 18 August 2014 - 05:35 PM

Thanks for the update. It is not to hear from people about fixes etc, unlike some other games I have/am playing....

#20 TheCaptainJZ

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Posted 18 August 2014 - 05:36 PM

It's not a server capacity problem. It's due to the new reconnect feature and significantly more weapons fire checks since Clans can spam so many weapons at once (burst fire acs, machine guns, more laser tics). Those are the only things that have changed recently.





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