21 replies to this topic

[Kraxiondawn]

I downloaded the game it gave me the desktop Icon. I clicked launch and allowed the UAC however I get no logo or launcher it doesn nothing at all. Any help woud be greatly appreciated.

[IraqiWalker]

I'm assuming the patcher worked, and you downloaded all the files. Are you getting any pop up windows? Any errors? A screen cap or two could help us out.

Also, have you tried running the repair tool? It could be that something went wrong during the patching.

[luigi256]

Try running as administrator. That was a problem a while ago.

[Kraxiondawn]

I havent even gotten the launcher open to download or patch anything I literally got the initial download (60MB) installed it and thats as far as I got it

[Tesunie]

Run as administrator?
Run with Firewall turned off?
Run as the only application running on your computer?

What might help us more is knowing your computer specs, of prominent note what operating system you are using.

[Kraxiondawn]

OS: Windows 7
Alienware M17
RAM 8GB
Processor: Dual core 3.1ghz

[TLxB]

Kraxiondawn, on 07 May 2015 - 09:36 PM, said:

OS: Windows 7
Alienware M17
RAM 8GB
Processor: Dual core 3.1ghz

Good,less the RAM i will have a computer with that specifications. Hopefully this doesnt occur to me too ^^U

And ontopic,i dont know if there is a repair tool,but u must use it,maybe it helps.

[Tesunie]

Is your user profile permitted to make account changes (such as download/run/update programs)? I'm going to presume it does.

Your specs sounds well above the minimum. I'm not familiar with Windows 7.

Shall I also presume that you've tried running as administrator and make sure that the program has permission to communicate with the internet/your firewall is down?

I would also give your Task Manager a look. The program may be trying to run multiple copies of itself, which last I knew it is programed not to. This could be causing confusion/conflicts and stopping the program from executing.

As another consideration, have you restarted your computer and tried it then? Probably shouldn't make a difference, but sometimes stupid things work...

[Kraxiondawn]

I have turned off the firewall I have ran it solo I guess I will try to restart if that doesn't work I am at a loss as to why this wont run

[Kraxiondawn]

Restarted Computer and nothing has worked I dont know whats wrong here

[Tesunie]

Delete the installer, and re-download it? It may have become corrupted during the download?

Due to the fact you can't even get the patcher up to run a repair tool... I'm being pushed beyond what I would honestly know how to help you with. (If this was a hardware issue, I'd be of far more help.)

[Kraxiondawn]

Well I have researched the issue on forums and have found nothing to help either I will try to re download it again but this will be my thrid attempt so unless anyone can come up with some other ideas as to why this is happening I think i will be SOL

[Tesunie]

The test servers should be online. Maybe try the test version of the game (will not be the real game!) and just see if that will work instead.

Otherwise. It's beyond my capabilities here. Unless/even someone else comes along with more advise than I have, I'd submit a ticket to support about this. Supports always been very helpful. If nothing else, it lets them know of the issue and if it's something that can be fixed on their ends, they can at least start working on it.

http://mwomercs.com/support
I would send to either general@mwomercs.com or technical@mwomercs.com.


I'm sorry I couldn't be of more help.

[Kraxiondawn]

Thanks for trying the attempt was much appreciated

[Palor]

Have you tried installing it with your antivirus off? That is what finally worked for me.

[Palor]

Also there is this you can try
http://mwomercs.com/...able-to-launch/

[TheCaptainJZ]

MWO requires some prerequisites like .Net and DirectX. Some Microsoft stuff. I never had a problem with these, but I know others have occasionally run into these issues. I don't know what prereqs you need myself but Support should know and hopefully someone else around here does too.

[Bigshep]

I know it may not be very helpful, but I had the same sort of issue with my windows 7 dual core PC as well. it would just not launch the game at all. I did multiple downloads and reinstalls, ran the fix tool, checked direct ex etc and it still would not work. In the end I decided that the dual core was the problem as it ran on my quad core q6600, so spent a bit of cash on a new motherboard and processor. Kept the same ram and graphics card, and it launched and plays fine, graphics are low, but it plays. So I would think it is your processor that is your problem point.

[IraqiWalker]

Kraxiondawn, on 07 May 2015 - 10:08 PM, said:

Well I have researched the issue on forums and have found nothing to help either I will try to re download it again but this will be my thrid attempt so unless anyone can come up with some other ideas as to why this is happening I think i will be SOL

Contacting support sounds about the only thing left to do.

Also, to check when multiple copies of the same program are trying to run enter task manager (CTRL+ALT+DELETE, then select Task manager). Go to "Processes", and look there for any MWO related applications running, right click them, and choose "End PROCESS" (there's "end task" don't use that one)

[Rogue Jedi]

try going to control panel

programs and features

if there is any listing for Mechwarrior Online, uninstall it

download a cleanup program, 2 good free ones I know are "Glary Utilities" and "CCleaner", install the program, ensuring none of the install additional program options are ticked

run the cleanup program, scan then cleanup whatever it shows (unticking empty recycle bin if there is anything you think you may want later in there)

download and run the MWO installer, does it work now?

do you have at least 20GB of free disk space?