149 replies to this topic

[AngelusDD]

seems to work now

[mrpetzold]

Yeah, mine is also working now. Thanks for making it work!

[Ramasee Aletus]

My error still persists.

[Exard3k]

Pressed "Patch". Nothing happens...no network traffic.

[BluefireMW]

Exard3k, on 27 May 2016 - 11:06 AM, said:

Pressed "Patch". Nothing happens...no network traffic.

for me, too

[Krist Smith]

Ok, to help narrow down the problems at least a little, I'll describe in general terms the process that the portal will go through from first install to actually launching the game, so when you're posting about an issue we can identify which step is failing on you. I've grouped some items since by default they will automatically move on to the next step without you having to click anything in the portal.

1) Install MWO Portal
2) Launch MWO Portal
3) Install Tournament build
3a) After the installer runs, a license agreement pops up (if you've already installed the game and restarted the portal, then this will happen when you hit the Patch button).
3b) After agreeing, the "ZTN" (install base) will download and patch (if you installed to the default location, you will probably get the UAC prompt asking you if it's ok to run PatchBot.exe, which is the newly externalized patcher).
3c) Waiting for the patch to complete...
4) Click play, which launches the game and closes the portal
5) Log into the Tournament game client and play

It's possible in some cases that the license agreement window may show up behind other windows, but it's rather large and hard to miss, so I doubt that's the problem.

If you want to never get the UAC prompt just top patch the game, install it to a non-protected directory. Windows protects the Programs Files directory (directories on x64), which is why we always asks for permission to modify files in there.

[Quincy McAllister]

Krist Smith, on 27 May 2016 - 10:18 AM, said:

Does the portal show any progress at all? Does it stall out, forcing you to terminate the program?

When I press Patch, the button gets grey but I cannot observe any progress or network traffic.

[Krist Smith]

Also, one last note - the patcher logs are now being saved to the saved games directory. By default, that's going to be C:\Users\[your username]\Saved Games\MWO Tournament. In there (assuming the patcher has run at least once) you'll find a Patcher directory, and in there there's a PatcherLogs directory. That's where you'll find the latest log (and older logs are in the "backups" folder).

Quincy McAllister, on 27 May 2016 - 11:28 AM, said:

When I press Patch, the button gets grey but I cannot observe any progress or network traffic.

Ok, so the problem is somewhere in the area of prompting for the license agreement. I'll comb through that code and see what's what.

Thanks.

[Krist Smith]

Ramasee Aletus, on 27 May 2016 - 06:16 AM, said:

The invocation of the constructor on type 'MWO_Portal.View.Model.PortalViewModel' that matches the specified binding constraints threw an exception.

That is the error I receive when I try to launch MWO Portal.exe

Is there anything else indicated? Sometimes this message shows followed by the actual exception that was thrown, which would be very useful to know. If that's all that's shown, then I'll just work with that.

[Quincy McAllister]

Krist Smith, on 27 May 2016 - 11:31 AM, said:

Also, one last note - the patcher logs are now being saved to the saved games directory. By default, that's going to be C:\Users\[your username]\Saved Games\MWO Tournament. In there (assuming the patcher has run at least once) you'll find a Patcher directory, and in there there's a PatcherLogs directory. That's where you'll find the latest log (and older logs are in the "backups" folder).



Ok, so the problem is somewhere in the area of prompting for the license agreement. I'll comb through that code and see what's what.

Thanks.

In my case the log looks as follows:

27.05.2016 21:27:09 - Config file: C:\Users\Markus\Saved Games\MWO Tournament\\Patcher\patcher.cfg
27.05.2016 21:27:09 - Version could not be determined (likely due to a non-existent version dll). Assuming version 0.
27.05.2016 21:27:09 - Local frontend version: 0
27.05.2016 21:27:09 - Initializing Downloader
27.05.2016 21:27:09 - Downloader initialized
27.05.2016 21:27:09 - startPatchProcess()

[Krist Smith]

Quincy McAllister, on 27 May 2016 - 11:48 AM, said:

In my case the log looks as follows: 27.05.2016 21:27:09 - Config file: C:\Users\Markus\Saved Games\MWO Tournament\\Patcher\patcher.cfg 27.05.2016 21:27:09 - Version could not be determined (likely due to a non-existent version dll). Assuming version 0. 27.05.2016 21:27:09 - Local frontend version: 0 27.05.2016 21:27:09 - Initializing Downloader 27.05.2016 21:27:09 - Downloader initialized 27.05.2016 21:27:09 - startPatchProcess()

If you open the task manager, do you see PatchBot.exe listed? When it starts up, it waits for a handshake with the portal. If that fails, it just sits there waiting, and the logs end up looking just like what you posted (although another possibility would be a crash in that area of code, but either way it's presence or absence in the task manager should tell me where to look next).

[Easy KSK]

the same problem here
The Patchbot.exe is shown in my Task Manager

Edited by Easy KSK, 27 May 2016 - 12:09 PM.

[Oplix]

Same issue here ran the MWO portal hit the patch button and nothing PatchBot is running in task manager. tried to end task and run as admin still the same issue.

[Ramasee Aletus]

There are no other messages before or after that one. Not for ten minutes at least. Also the MWOPortal.exe stays active after the error screen is dispelled by pressing ok, but it uses almost no computer or network resources. Does obviously prevent another MWOPortal.exe from being opened.

[Krist Smith]

Just so I know all of the factors involved, those of you still having issues, would you mind letting me know if you're running Windows in a language other than English?

[Alderic Marsden]

Seem that my initial hint about language O/S was right, for all of you that the update dont strt right away did u try to reboot your computer had same isue after all the walkaround i did and download start after i rebooted my pc and start the portal.!!!

[Krist Smith]

Also, just to play Roy here for a bit, I'll just ask, "have you tried turning it off and on again?"

[Quincy McAllister]

The Patchbot.exe is listed in the task manager but has no activity (I am running win 10. 64bit, German version), and a reboot does not solve the issue.

Edited by Quincy McAllister, 27 May 2016 - 01:10 PM.

[Krist Smith]

Quincy McAllister, on 27 May 2016 - 01:07 PM, said:

The Patchbot.exe is listed in the task manager but has no activity (I am running win 10. 64bit, German version), and a reboot does not solve the issue.

Thanks, that's some good info. I'm about to release an update that I hope will address the problem. If not, then at least I'll be able to figure out where the problem resides.

As always, thank you very much for your help and patience.

[Exard3k]

Quincy McAllister, on 27 May 2016 - 01:07 PM, said:

The Patchbot.exe is listed in the task manager but has no activity (I am running win 10. 64bit, German version), and a reboot does not solve the issue.

I can confirm this.