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Bad Design Decisions - Another Customer Lost


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#1 Dogstar

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Posted 14 June 2017 - 09:14 AM

I realise most of you won't care and will even blame me but I need to get this off my chest.

I've had to assign HSP to each mech about forty or fifty odd times already so I clicked on the HSP box, bashed the slider over all the way and clicked OK without checking. Then I assigned some SP to operations and when I looked up I saw that I had almost 200 SP left over. I'm guessing what happened is that I misclicked on the GSP box rather than the HSP one.

Which means that I accidentally assigned all of my 200+ GSP to a single mech.

However I thought that just maybe support will be able to help me out, after all I can't be the only who's ****** up like this can I?

I'm not as it happens but PGI have a policy of no resets or refunds for skill trees.

So now I'm ****** for GSP. I don't have any to assign to old or new mechs to give them a boost and PGI won't cut me any slack.

So **** you PGI for designing a system where you have to manually assign HSP to every mech you own, **** you for not automating it, another **** you for putting the GSP box next to the HSP one, and a final **** right off for having a no mistakes allowed policy.

******* *****.

So no more money from me, preorders cancelled, I'm seriously disheartened with this game now.

Oh and for all those ***** who are going to tell me it's all my fault here's a preemptive **** you too.

#2 Johnny Z

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Posted 14 June 2017 - 09:19 AM

That's sucks, sorry to hear that. 200 skill points isn't a lot though cant expect customer service to help everyone with 200 sp, including you.

#3 Felicitatem Parco

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Posted 14 June 2017 - 09:36 AM

You accidentally invested 2-3 Mechs' worth of experience points into one mech. And this was your GSP.

So, in the end, all the Mechs you already had mastered still have all their HSP. You only accidentally lost the GSP that was refunded from Modules, and not from leveling your Mechs.

This is kind of like clicking Sell instead of Buy, only you don't lose any Mechs or equipment. Yes, you made a mistake and didn't check to see what you were buying. So you lost some leveling grind... That's it.

You can still put all 91 nodes into all the Mechs you already mastered, and Mechs that you are buying fresh will have to be played and earn XP before you level them. In the end, you just have to do what is normal and expected - play new Mechs to level them.

Not worth quitting the game in my opinion.



#4 ScrapIron Prime

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Posted 14 June 2017 - 09:36 AM

I do agree that some sort of automating or flashing redness would help the process. I have over 7000 GSP and have been quite careful with over allocating from that pool. The mechs HSP gets yanked all the way to the right, but GSP is a careful slide.

Condolences.

#5 C E Dwyer

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Posted 14 June 2017 - 09:42 AM

The whole thing should have been build so it's impossible to add more than 91 points to any mech.

Don't blame you for being pissed at them.

This is as the title says poorly designed, and up to P.G.I's usual standard of weak

#6 Athom83

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Posted 14 June 2017 - 09:42 AM

Yet another "Im not giving money" topic from the maker of;
https://mwomercs.com...-the-end-for-me
https://mwomercs.com...-buy-a-mechpack
https://mwomercs.com...in-my-old-motor
https://mwomercs.com...nds-for-modules
and https://mwomercs.com...ed-for-a-change

#7 Archer Magnus

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Posted 14 June 2017 - 09:45 AM

I just started playing MWO after 2 years after a simular thing happened to me. I was just starting off, and I belive I removed a module, and it was a one time use.? From what I remember is was a lot of XP and cBills.

Anyways, yeah I uninstalled, and PGI didn't get any money from me for two years.

It is in their best interest to help people out! What does some get paid to do customer support per hour, like $15 maybe? How long to help this guy, 10 minutes maybe? How much would this guy continue to spend if got help?

Seems like a safe investment in time for PGI.

Edited by Archer Magnus, 14 June 2017 - 09:47 AM.


#8 Metus regem

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Posted 14 June 2017 - 09:48 AM

Posted Image


Seriously, you are throwing a tantrum over 200 GSP? This is a case of you not reading or paying attention, I'm sorry but that is on you.

#9 Felicitatem Parco

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Posted 14 June 2017 - 09:52 AM

View PostAthom83, on 14 June 2017 - 09:42 AM, said:



Oh, you are right. The OP already quit spending money 5 times...

This thread is going to be jettisoned soon enough, likely.

#10 Karl Streiger

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Posted 14 June 2017 - 09:52 AM

you can add 231 +/- GSPs for your Mech- exactly as many nodes as there are (ok stupid on some chassis) but this is how things work.
I did the same mistake and now i hope for JJ modules for my Gargle prime.

so its not a mistake nor an error in the gui.

so the error can be found between chair and keyboard.

Edited by Karl Streiger, 14 June 2017 - 09:53 AM.


#11 DaZur

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Posted 14 June 2017 - 09:53 AM

View PostCathy, on 14 June 2017 - 09:42 AM, said:

The whole thing should have been build so it's impossible to add more than 91 points to any mech.

Don't blame you for being pissed at them.

This is as the title says poorly designed, and up to P.G.I's usual standard of weak

No offence Cathy but... This is why toasters come with a sticker on it recommending it not be used in the shower.

#12 Ced Riggs

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Posted 14 June 2017 - 09:55 AM

1,) Can I have your stuff?
2,) Own your mistakes, you pathetic sack of whine.

#13 Felicitatem Parco

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Posted 14 June 2017 - 09:56 AM

If I were a customer service rep at Ford and someone sent an email or a posting g saying "F-you Ford and F- your product. Go F-yourself" then I would just sent a canned reply, chalk you up as "not worth being a customer" and then tell stories about you to my office mates as an example of a pain in the arse customer.

Use some tact.

#14 Humpday

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Posted 14 June 2017 - 09:59 AM

View PostAthom83, on 14 June 2017 - 09:42 AM, said:



Geez that a lot of complaining for a free to play game.
Just stop playing bud, you seem miserable. No one will miss you, just like no one will miss anyone else...

Also...I think they will lock this...

Also...be more responsible with your actions if you care so much. PEBCAK, the problem exists between the chair and the keyboard...ie. YOU. As we say in the professional world, you can't fix stupid, no matter how diligent your are and now much you try to fail safe something, someone will always come around and find some way to screw something up.

Edited by Humpday, 14 June 2017 - 10:04 AM.


#15 Humpday

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Posted 14 June 2017 - 10:02 AM

View PostDaZur, on 14 June 2017 - 09:53 AM, said:

No offence Cathy but... This is why toasters come with a sticker on it recommending it not be used in the shower.


Posted Image Posted Image Posted Image Posted Image

#16 Magnus Santini

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Posted 14 June 2017 - 10:03 AM

Sorry man, I can see how someone could make that mistake with the way it is set up. I am not 100% clear on why someone would want, at one sitting, to put more than 91 modules into a mech. If they want a different-skilled copy of the variant, they could do that later. Also, some players are confused about all the new kinds of XP, which sound so alike they are hard to explain in voice chat. But nevertheless, the system apparently allows you to way overdump skill points into a mech. They should help you get the points back into your pool. Still, when you cool off you should come back because you can recover from that mistake.

#17 Bud Crue

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Posted 14 June 2017 - 10:04 AM

View PostMetus regem, on 14 June 2017 - 09:48 AM, said:

Seriously, you are throwing a tantrum over 200 GSP? This is a case of you not reading or paying attention, I'm sorry but that is on you.


Pretty sure I wasted at least that much GSP just playing around with the Hellbringer I bought...and since I think I want to use it for CW this weekend I am going to rebuild it again and probably waste another few dozen GSP dinking around with it for that.

That being said. I am not playing my IS mechs because I don't want to risk several thousand HSP and subsequent GSP messing with those while PGI makes up its mind on quirks, rebalance and new tech values over the next several months. So while I sort of sympathize with the OP's plight/error. He really needs some context. 200 GSP is just not a big deal.

#18 The Pug Commander

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Posted 14 June 2017 - 10:08 AM

i did that to like one time but it was only a few sp. I wouldn't let that deter you from the game. Honestly 200 points is enough to master 2 mechs and a few points left over. All your other mechs still have there points

#19 Kaethir

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Posted 14 June 2017 - 10:19 AM

View PostCathy, on 14 June 2017 - 09:42 AM, said:

The whole thing should have been build so it's impossible to add more than 91 points to any mech.

No.

237, yes, because that's enough to unlock all the nodes. Which is stupid, but I digress.

I wouldn't be opposed to a warning anytime you are adding MORE than 91 points to a mech ( or more than.. say... 20? to something that already has 91)

#20 Scyther

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Posted 14 June 2017 - 10:24 AM

Another "please make it impossible for me to pay for my own mistakes" thread, from the makers of:

"Place tray in 450 degree oven for 45 minutes."
"Remove tray from oven."
"CAREFUL IT'S HOT!"





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