57 replies to this topic

[Mochyn Pupur]

Nobody was hurt - No. 1 Priority

The rest is just a game; thank you for the update.

[Ch_R0me]

Well, the damage assessment shows that Rust Game was severely hit (including lost progress) - thus my worry of original server data.

Is PGI planning to move from OVH?

[Nightbird]

Samial, on 10 March 2021 - 07:34 AM, said:

I wonder if some companies might bring legal proceedings on them, Businesses are losing a lot on this, and well tbh Data centers should be run better to avoid these things..

Just saying.

https://www.datacent...ter-strasbourg/
https://www.usnews.c...rasbourg-france
https://www.datacent...ata-center-sbg2

Any company whose internet infrastructure collapsed from a fire at one location deserves whatever damage they're receiving. It's a given to use multiple locations for redundancy.

[Mike Forst]

Hi everyone,

I am personally very thankful to hear that no one was harmed over at OVH Strasbourg as a result of this fire. At the end of the day computers are replaceable but people aren't.

Regarding the MWO EU game servers: unfortunately, our game servers were indeed hosted in the SBG2 building and we are considering them to be lost. Thankfully, our game servers are pretty much stateless, so no player data will have been lost, aside from the matches that were in progress at the time of the incident. We are working on provisioning alternate game servers for you. I don't have an ETA I can share at this time but hope to have one for you very soon. I will post more information when I have something concrete to share.

I'm sorry for the inconvenience and I appreciate the patience we have been shown while we sort out out options.

[iamredleader]

Mike Forst, on 10 March 2021 - 10:58 AM, said:

Hi everyone,

I am personally very thankful to hear that no one was harmed over at OVH Strasbourg as a result of this fire. At the end of the day computers are replaceable but people aren't.

Regarding the MWO EU game servers: unfortunately, our game servers were indeed hosted in the SBG2 building and we are considering them to be lost. Thankfully, our game servers are pretty much stateless, so no player data will have been lost, aside from the matches that were in progress at the time of the incident. We are working on provisioning alternate game servers for you. I don't have an ETA I can share at this time but hope to have one for you very soon. I will post more information when I have something concrete to share.

I'm sorry for the inconvenience and I appreciate the patience we have been shown while we sort out out options.

Thank you. This is a good update. Much appreciated!

[Alan Hicks]

Sad and disturbing news, good thing that despite the big fire no one was hurt. I hope with time things go back to normal for the EU servers.

[Mike Forst]

Hello again everyone!

We have provisioned two new servers in the OVH Frankfurt datacenter and are in the process of getting them ready to be MWO game servers. It's taken a bit of extra time, mostly just to qualify a new platform properly. I don't have a full ETA yet but we are hoping that we will have new EU game servers ready for tomorrow.

[Hiten Bongz]

We all told you that the ghost heat mechanic sucks...then you went and booted up three server PCs simultaneously when the HSL was only two.

Shame shame!

[Domenoth]

Hiten Bongz, on 10 March 2021 - 05:00 PM, said:

We all told you that the ghost heat mechanic sucks...then you went and booted up three server PCs simultaneously when the HSL was only two.

Shame shame!

Shoulda chain fired those matches kicking off. Tier 5 mistake.

[Paladin IIC]

Damn, they took down the HPGs! Looks like Europe is about to enter another...dark age....

[Ch_R0me]

Mike Forst, on 10 March 2021 - 03:16 PM, said:

Hello again everyone!

We have provisioned two new servers in the OVH Frankfurt datacenter and are in the process of getting them ready to be MWO game servers. It's taken a bit of extra time, mostly just to qualify a new platform properly. I don't have a full ETA yet but we are hoping that we will have new EU game servers ready for tomorrow.

Cool, much closer to my place

[maxmarechal]

[Saved By The Bell]

Its looking like new map! Lets do it in memory of data center.

[RockmachinE]

I can select EU servers and even get to map voting, but then it disconnects. I assume the servers are still being worked on or am I just having problems?

[mushis]

Mike Forst, on 10 March 2021 - 03:16 PM, said:

Hello again everyone!

We have provisioned two new servers in the OVH Frankfurt datacenter and are in the process of getting them ready to be MWO game servers. It's taken a bit of extra time, mostly just to qualify a new platform properly. I don't have a full ETA yet but we are hoping that we will have new EU game servers ready for tomorrow.

Frankfurt location is a good decision. Other good options would be Netherlands or UK.

[D V Devnull]

Louis Brofist, on 11 March 2021 - 02:47 AM, said:

I can select EU servers and even get to map voting, but then it disconnects. I assume the servers are still being worked on or am I just having problems?

If you're having any problems with the MWO EU Servers right now, then so am I at this time. But in this case, I do not think that they have them set up yet.

~D. V. "also unable to connect to the MWO EU Servers as of yet" Devnull

[RockmachinE]

Indeed. Thanks for response.

D V Devnull, on 11 March 2021 - 03:19 AM, said:

If you're having any problems with the MWO EU Servers right now, then so am I at this time. But in this case, I do not think that they have them set up yet.

~D. V. "also unable to connect to the MWO EU Servers as of yet" Devnull

Indeed. Thanks for the response.

[D V Devnull]

Mike Forst, on 10 March 2021 - 03:16 PM, said:

Hello again everyone!

We have provisioned two new servers in the OVH Frankfurt datacenter and are in the process of getting them ready to be MWO game servers. It's taken a bit of extra time, mostly just to qualify a new platform properly. I don't have a full ETA yet but we are hoping that we will have new EU game servers ready for tomorrow.

Don't worry about rushing it. Take all the time you want and/or need.

Sorry to hear that you did lose your servers due to them being in the SBG2 building.

On the bright side, I think that TTB will be very happy that the servers are coming to him.

~D. V. "will be looking forward to the new MWO EU Server setup" Devnull

[jss78]

Samial, on 10 March 2021 - 02:46 AM, said:

Poor EU customers, they'll have to get used to playing like us Aussies with large ping times.

I regret to tell you, EU pings to NA server are actually completely fine...

[latinisator]

Mike Forst, on 10 March 2021 - 03:16 PM, said:

Frankfurt datacenter

Cool! MWO is Steiner now. And a little closer to my place (guess I wouldn't notice the difference).