328 replies to this topic

[Kyle Polulak]

All Crash and Stability related posts will be merged into this thread for simplified reference and overview.

Please attempt to respond to the following questions in your responses:

• Was any error message provided with the crash, if so, which?
  
• Where in the game or menus did the crash occur?
  
• What steps had been taken prior to the crash occurring?
  
• Does the crash re-occur for you if repeating those same steps?
  
• What are your video settings, did you change them since last patch?
  
• What are your System specs? (You can include them in a [spoiler] [ /spoiler])

[Hellen Wheels]

Unable to quit game client without using Task Manager (again, this was an issue last patch for me, which seemed to have been fixed or just gone away, but its back) just had black window screen again.

[Bluelight]

After the patch when I click the "play" button in the patcher/launcher the actual game window appears briefly, but does not display any animation or anything before simply "disappearing" from the screen and task bar

The login screen does not appear. No movies are played.

The was occurring for me at 2013-02-05 3:55 pm EST.

2013-02-05 4:02 pm EST -> Rebooting the computer had no effect on fixing this.
2013-02-05 4:07 pm EST -> Full uninstall / delete. Re-installing.
2013-02-05 4:29 pm EST -> After full re-install game launched successfully and played 1 game default settings. Mouse excessively sensitive.
2013-02-05 4:36 pm EST -> After adjusting graphics resolutions relaunched and played 1 game. Mouse much better, but still over sensitive. Game appears to be working as before.
2013-02-05 4:45 pm EST -> After playing 2 more games I noticed the game appears to run dramatically smoother with at least 2x the fps of before. I also have not seen mechs skipping around, mechs zombie sliding. Standard PPCs are running cooler. I have not had PPCs shoot through mechs like they did before.
.

Spoiler

Win7 x64 home
MSI gx660
i5-460m
Radeon HD5870 1024MB - v12.4
8g Ram

Edited by Bluelight, 05 February 2013 - 01:49 PM.

[Eric Dark]

Whenever I log in and it starts to load the mechs in my bay it closes out to desktop, I cannot play the game.

[Julian Tifflor]

forrest colony...my first crash after the new patch. last patch i never crashed.

didnt change setup or settings. got a screen freeze and only task manager was able to end the game which was not responding.

[Gandal]

I am still crashing to desktop in the first moments of each game, this started after the previous patch, i never had any stability issues before that

Edited by Gandal, 05 February 2013 - 01:31 PM.

[Shakespeare]

Post patch, no changes to settings, when I cycle through my mechbay and click on my "DRG FANG", the game immediately crashes with:

CryEngine Error -
FRead did not read expected number of byte from file, only 128 of 0 bytes read

I'm hesistant to customize any of my mechs for fear of rendering them unable to be used.


Edit:
No issues painting my mech with basic colors, phranken, or PC Gamer.

Have received one new crash during pre-game, same error, while mechs were dropping in. Again, I believe it to be the FANG or FLAME, as I have encountered hero Awesomes and Muromets without difficulty.

Edited by Shakespeare, 05 February 2013 - 02:22 PM.

[Taron]

Frozen City, got a frozen screen and the last sound was on a loop, only task manager was able to end the game, Alt-TAB did not work. Happend in 2 off 4 games.

[Michael Costanza]

Not sure what happened. Was walking with my AS7-K on the Frozen map and got hit by something that sounded like an autocannon (but not an AC20). I was at nearly full armor so I know I didn't die, but I crashed out of the game.

[SuperNobody]

I have played 4 games since the new patch. Game froze in 2 of those games and I could not exit out. Will keep playing and troubleshooting.

[Raptor2442]

For some reason I absolutely cannot pilot my Atlas. Almost every time I select ready with my Atlas AS7-D-DC it will go to the loadup screen for a match and then hard crash the program to desktop. I was able to get the program to work with my Commando.

Also, when I spectate on someone, it says "Reactor online...sensors online...etc" every time you switch between people.

My graphics card is the NVidia GeForce GTX 280M (driver 310.70)

Error message I got was graphics device driver stopped working. So for some reason it is randomly doing somethng to turn off/overload/etc my graphics card/driver.

Intel i7 CPU 2.67 GHz
12 GB RAM
Windows 7 Home Premium 64 SP1

Edited by Raptor2442, 05 February 2013 - 02:28 PM.

[Quadrone]

Had random crashes during the game now and then before but since I applied the patch I couldn't finish a single match.
Just crash to desktop during the match at random without error message or anything, no warning signs, no freezes. Game just closes from one second to the other.

Win 7 32 Bit
i5 750 2.67 Ghz
GTX 460 (Driver 310.90)
4 GB DDR3 RAM

Edited by Quadrone, 05 February 2013 - 02:00 PM.

[Dunkelbunter]

Was any error message provided with the crash, if so, which?
- No error message. I just instantly drop from the game and into the mechlab.
Where in the game or menus did the crash occur?
- Crash occurred in-game, which then took me back to the main lobby.
What steps had been taken prior to the crash occurring?
- Nothing.
What are your video settings, did you change them since last patch?
- None of the video settings have been changed

So far, I have...

• Rebooted
  
• Updated to the latest NVidia drivers and rebooted
  
• Lowered my graphics settings
  
• Completely uninstalled, re-downloaded and re-installed the game.
  
• Update windows and framework
  
• reinstall Teamspeak
  
• changed channels from my wifi router

[Devil3k]

My english isn´t the best, but i try to explain the problems:

IFF Bug, game started normaly, couldn´t see what type is the next mech ... is it friend or enemy

Score Bug, several kills but no kill was shown on board so you see 0:0

Startanimation Bug ... push the red button freeze the screen, couldn´t do anything -> restart client

Endgamebug... after finish -> scoreboard -> exit match -> black screen for severeal minutes -> restart client


the version from the week before was much better than this

PS: the faction on HOME-Screen is buggy, wrong faction is shown, but ingame it´s the right one

WIN7 64 bit SP1
Intel Core i7 930 2.80 GHz
6 GB Ram
ATI Radeon HD 5800

Edited by Devil3k, 05 February 2013 - 02:04 PM.

[ski2060]

Frozen city Night: Lockup Crash of MWO client. Enemy mech in front of me blew up to ammo explosion, MWO client locked in a sound looping freeze.
Win7 64bit SP1
I7-920
8GB RAM
MSI HD7770 Ultra
Creative Soundblaster Audio card, using HS1200 headset.

[ArchMage Sparrowhawk]

In game, pugging, probably about to die. Mouse stops responding, screen freezes, and I suddenly notice how annoyingly loud the speakers are.

Never crashed like this before. Just locks the system up, stuck on whatever the last sound effect was, and then a loud droning sound, never closes out, no response to Alt-ctrl-del, like the computer system is just frozen.

The game used to crash to desktop, but rarely. Now it just locks up, and gives me a totally unresponsive computer I have to reset.

[AtomicWind]

Game has frozen up and crashed 3 times now since this patch today. Each time I have to CTRL-ALT-DEL and end task. It shows as the game is Not Responding. I am running an AMD 6950 graphics card. Game was more stable last patch.

[Matthew Craig]

Please ensure for all crashes that you look in your USER folder for a file called crashdump.dmp please submit this to support so the dev team can investigate.

[Fgump]

[Selfish]

I'm getting a screen freeze. My friend had it happen a couple of matches before. It awards 0 score (still had friends in the match). Sucks, since I had 2 kills and an assist. The client was using ~1,000,000K mem. It's likely it's a memory leak.