179 replies to this topic

[Sandpit]

Cavendish, on 16 July 2014 - 08:34 AM, said:

As stated several times... I do not have the Phoenex pack, nor would I have bought it so no I did not waste any money on it. I am just annoyed people are trying to claim they were screwed over by not getting what they ordered.

You have the medallion? Is it delivered? Is it in your inventory?! If so, it is delivered.

Did you get the mechs you ordered? Are they in your mechbays? If so, they are delivered.

Is the system that will give loyality points in? No its not, but it will be and you will then have your bonus.

The items: Delivered.

Are the medallions useless, is the mech bonus useless? Oh absolutly, and it will be so until the system is turned on. But to claim that you did not get what you ordered, unless you want to claim you ordered the CW released, is false.

Ok
So if you had received your clan mechs in your hangar but couldn't use them in game until cw starts to represent the actual clan invasion that would have been ok right?

[Roadkill]

Sandpit, on 15 July 2014 - 02:20 PM, said:

They actually encouraged players to select their faction medallions a year ago also! "Use them now! Pick carefully!" and yet, here we are a year later still waiting on something we purchased in the PP (faction medallions) to do what they were supposed to.

Yeah that's why I still haven't selected mine.

Don't worry, PGI, I'll select mine Soon™

[Sandpit]

I mean you got what you paid for right?

Bryan thank you for taking the time to follow up on some of these threads. It's appreciated

[Sephlock]

Sandpit, on 15 July 2014 - 02:20 PM, said:

Clans were apparently more important though.

FWIW, they were .

And you know what else is more important than anything and everything, including CW?

MOAR DAKKA.

That means Heavy Lasers, Heavy Gauss, and this guy:



Also, rotary autocannons.

[Doctor Proctor]

Bryan Ekman, on 16 July 2014 - 06:47 AM, said:

Technically, Loyalty Points have been in the game since Closed Beta, we just haven't been able to use them yet. They are part of the reward system (CB/XP) and accumulated by performing actions within the game.

We're very very close now, as you may have heard in the devlog 6, the next set of major features to role out are the CW Merc Unit creations/management components. Once these are out, the remaining CW conquest features will make their way to production, at which time LP can be turned on and all the Phoenix features will work as intended. The delay sucks. We are not happy about it, and we apologize.

Does this mean that the Phoenix bonus has NOT been working, or just that we're not seeing the result because Loyalty points are invisible?

[Roland]

Doctor Proctor, on 16 July 2014 - 08:51 AM, said:

Does this mean that the Phoenix bonus has NOT been working, or just that we're not seeing the result because Loyalty points are invisible?

On some level it'd be even worse if they were accumulating randomly, since I probably would have actually chosen a faction if it meant something.

It'd kind of suck balls if they suddenly said, "You get a ton of faction points for your faction from what you've done over the past year!" and anyone who was a lonewolf just got hosed.

[Bryan Ekman]

Doctor Proctor, on 16 July 2014 - 08:51 AM, said:

Does this mean that the Phoenix bonus has NOT been working, or just that we're not seeing the result because Loyalty points are invisible?

Right now no one is collecting LPs and the bonus is not being applied. When LPs come online with a later CW update, bonuses and LP earning will be turned on.

[Bilbo]

I was wrong. Nothing to see here.

Edited by Bilbo, 16 July 2014 - 08:56 AM.

[Felio]

When Star Wars the Old Republic launched, all players (once they finished their class quests to a certain point) began accumulating Legacy Experience.

What did it do? At the time, nothing at all. But they knew the Legacy features would be added down the line, and they knew players would feel cheated if all that XP they should have been earning beforehand went up in smoke.

PGI has said they have the ability to award loyalty points retroactively because they have all our match data saved, but they aren't sure they'll actually do that because we might end up with loyalty points with factions we did not intend.

To which I say: Says who? Are you in charge of your own source code, or not? The only way that happens is if you decide not to let us allocate it where we choose when CW goes live.

[Roadkill]

Bryan Ekman, on 16 July 2014 - 08:39 AM, said:

To be clear... the system is there, we are not collecting LPs until you can use them. Makes it even for everyone and players won't have a stockpile from matches played.

But that rips off the people who purchased Phoenix Mechs with the expectation that they would be earning bonus loyalty points while using them.

As you well know, most Mechs fall by the wayside as new ones are produced. I think if you look at your data, you'll see that the (P) Phoenix Mechs (not variants) fall into that category. By the time you finally implement CW and LP, most of the people who purchased them will have long ago abandoned them due to power creep with the new releases and so they'll gain nothing from their purchases.

While I suspect that you'll have technically done nothing wrong according to Canadian law, it's at best false advertising to sell a product based on a feature that is useless and will likely never be useful because the product will be out-of-date by the time the feature is implemented.

If you guys are serious about repairing your reputation, you need to figure out a way to make the Phoenix purchasers whole on the 10% bonuses that will likely never be received from the (P) Mechs.

Roland, on 16 July 2014 - 08:53 AM, said:

It'd kind of suck balls if they suddenly said, "You get a ton of faction points for your faction from what you've done over the past year!" and anyone who was a lonewolf just got hosed.

Lone Wolf is also a faction. Not in the traditional sense from the lore, but I recall seeing something about it counting as one and (eventually) having its own equipment/goodies/etc.

I've deliberately been playing as a Lone Wolf ever since LP were announced - futilely, as it turns out - in order to build up a base of LP in the Lone Wolf faction.

[Roland]

Claims of false advertising are kind of ridiculous.

That being said, it would perhaps be advantageous to PGI to throw the phoenix contributors a bone and give them some kind of additional bonus at some point, as an appology to them for the delay. Especially considering giving stuff like that in a digital game costs essentially nothing, and can earn them a huge amount of good-will from their fan-base (which will directly translate into money spent on the game).

[Thorn Hallis]

For me it would allready be enough to reset the selected medaillions.

[Sandpit]

Thorn Hallis, on 16 July 2014 - 09:14 AM, said:

For me it would allready be enough to reset the selected medaillions.

Roland, on 16 July 2014 - 09:08 AM, said:

Claims of false advertising are kind of ridiculous.

That being said, it would perhaps be advantageous to PGI to throw the phoenix contributors a bone and give them some kind of additional bonus at some point, as an appology to them for the delay. Especially considering giving stuff like that in a digital game costs essentially nothing, and can earn them a huge amount of good-will from their fan-base (which will directly translate into money spent on the game).

both are excellent suggestions

[BLOOD WOLF]

Roland, on 16 July 2014 - 09:08 AM, said:

Claims of false advertising are kind of ridiculous.

That being said, it would perhaps be advantageous to PGI to throw the phoenix contributors a bone and give them some kind of additional bonus at some point, as an appology to them for the delay. Especially considering giving stuff like that in a digital game costs essentially nothing, and can earn them a huge amount of good-will from their fan-base (which will directly translate into money spent on the game).

Even if there was a delay, to give you more than what you paid for(bonus) is a bit of a stretch Quineg?

[Felio]

Bryan Ekman, on 16 July 2014 - 08:39 AM, said:

To be clear... the system is there, we are not collecting LPs until you can use them. Makes it even for everyone and players won't have a stockpile from matches played.

I guess I don't buy into the premise that it should be even for everyone.

You've got people who were expecting this feature a long, long time ago, and this might be a way you can kiss and make up.

[Roadkill]

Roland, on 16 July 2014 - 09:08 AM, said:

Claims of false advertising are kind of ridiculous.

Are they?

Technically maybe not. But seriously? They advertised a useless feature knowing full well that it was useless and would be useless for a very long time.

Sign up for Roadkill's Satellite Radio Service! If you pre-order you get access to the exclusive Founders' channel for free! Um... no... I haven't launched any satellites yet. Sorry. But it'll be great when I do! Trust me! What do you mean there are internet radio stations now that make satellite radio pointless? Oops.

I'd be happy just receiving the bonus points for the missions I ran. They can start us all at 0 LP, but give the Phoenix pack owners the bonus points that they should have been earning for all this time even if they don't get the base LP for all the matches.

[Creovex]

Watch....
(http://www.gamespot....e/2300-6391903/)

Last I checked, I wasn't "ruining anyone's day" in it.... also, I swear without tonnage matches, it is far from "thick skinned"...

FYI- Look at 1:08... ahhh the old beta graphic awesomeness!

Edited by Creovex, 16 July 2014 - 09:39 AM.

[Thorn Hallis]

Seriously, did anyone bought the Phoenix package because of the LP medals?

[Sandpit]

Thorn Hallis, on 16 July 2014 - 09:39 AM, said:

Seriously, did anyone bought the Phoenix package because of the LP medals?

Did you buy a car based on one single feature or did you purchase your car based on what you considered a good deal based on the entire package?

Regardless the request for pgi to give me what I paid for in full functionality is not unreasonable.

Again, if clan mechs were in hangars but couldn't be used for a year I bet those customers would be pissed even though technically they "got everything they paid for"

Early access even though not functional right?

[Roland]

BLOOD WOLF, on 16 July 2014 - 09:27 AM, said:

Even if there was a delay, to give you more than what you paid for(bonus) is a bit of a stretch Quineg?

No, not really.
This is generally a common practice among well run businesses.

Giving your customers more than you are absolutely required to builds good will, and then results in those customers coming back to you.

You see it with companies like Apple... They'll often go well beyond what would be absolutely required by their legal obligations in terms of support, but doing so earns them a huge amount of almost fanatical dedication from many of their customers.

For instance, a friend of mine had an iPhone (I'm an Android guy myself, but whatever) which he totally broke, and it was TOTALLY his own fault. And he was totally up front about this with the Apple folks. And yet they just replaced the unit for him, free of charge. They certainly didn't HAVE to do that.

That exchange actually cost Apple some money.. a few hundred bucks that they could have charged the guy for a new phone. And yet, in the long run, it was absolutely the right investment, because that guy thinks Apple freaking walks on water now. He is a life-long customer. He will NEVER buy an Android phone at this point. He continues to buy Apple products, and he now serves as a spokesperson for the company. He tells everyone about how awesome Apple is, and how they took care of him even when he was an idiot. So for a hundred bucks in phone hardware, they got a permanent advertisement that walks around and sings their praises, and continually gives them more money year after year.

And that guy isn't alone. His story is repeated by THOUSANDS of people.

And that was a case where it actually cost Apple something. They actually gave the customer hardware which cost money to produce.

For a case like PGI, the stuff being given out costs them nothing. It's purely digital content.

The potential for earning good-will from existing customers (who have already demonstrated a capacity and willingness to spend money on the game) is worth far more money in the long-run than they could ever possibly get by forcing those players to directly purchase whatever content it was that they'd be giving them for free (especially since most of those players won't actually purchase it anyway if they have to).

By giving those users something for free, you make them like you and erode the notion that you are looking at them purely as revenue sources, which in turn actually makes them into BETTER revenue sources in the long term.