172 replies to this topic

[Khobai]

the forums occasionally do generate some good ideas...

for example, most people on the forums agree that smaller mechs should be harder to detect than larger mechs

thats one of the few good ideas the forum has put forth that will probably get blotted out by all the other terrible ideas lol

[Raggedyman]

Burktross, on 11 August 2015 - 05:59 AM, said:

We are the players that are paying money.

And you're going to pay more if you see a forum post from Russ?
Seriously, get over yourself.
And consider this mind bomb: maybe not everyone who pays money uses the forums. Maybe a lot of them use social media sites.
BOOM!! PARADIGM SHIFT IN YOUR FACE!!!

[Throat Punch]

Didn't Russ comment a post recently and say that the post he commented on is exactly why he didn't post?

[Yellonet]

Piney, on 11 August 2015 - 03:35 AM, said:

There's a lot of noise on this forum, and a lot of forum members more than willing to flame away at PGI without ever hearing what they have to say. I honestly don't blame PGI for eschewing discussions here - too many ragers and trolls.

That's not really an excuse though, just get some good moderators and let them be fair but strict and that sort of behaviour will not affect the forums as much.

[Speedy Plysitkos]

raggedy, you must be very naive person.

[STEF_]

Bishop Steiner, on 11 August 2015 - 05:55 AM, said:

maybe if people actually tried to be reasonable when expressing "reasons" things might be acknowledged?

Of course!
There are players writing reasons in a reasonable way too; but pgi ignores them too.

It is unfair to treat playerbase in the same manner.

[Raggedyman]

Titannium, on 11 August 2015 - 06:11 AM, said:

raggedy, you must be very naive person.

For thinking that teens are a diverse group who shouldn't be sneared at and dismissed out of hand or for thinking that marketing is about attracting as many new people to try out a game, rather than focusing on a minority of established users who are unlikely to change their behaviour regardless of how many blue posts they see?

Or is it a generalised "both" for disagreeing with you?

[Speedy Plysitkos]

ok, replaced naive, with out of reality.

[Hotthedd]

Raggedyman, on 11 August 2015 - 06:00 AM, said:

Regardless of how much you want to look down on people with the ignominy of being younger than you the answer remains the same: PGI are out there talking to the wider audience. They are going out there to talk to people who haven't already heard of the game or who aren't already playing it.
Ideally they'll be talking to people who aren't like you.

Which is a terrible mistake.
In business, taking care of your actual, existing customers is always more important than "chasing" new ones. Advertising is great, but asking the people who don't (and most never will) use your product how to change things to suit them will only make you lose the customer base you already have. This is especially true if you ignore your existing base (or worse- tell them they are a tiny minority compared to the other 6 billion people on Earth you are chasing like rabbits)

TL:DR, A bird in the hand is worth 2 in the bush.

[Burktross]

Raggedyman, on 11 August 2015 - 06:04 AM, said:

And you're going to pay more if you see a forum post from Russ?
Seriously, get over yourself.
And consider this mind bomb: maybe not everyone who pays money uses the forums. Maybe a lot of them use social media sites.
BOOM!! PARADIGM SHIFT IN YOUR FACE!!!

You're missing the point. He can do social media, whatever, but he should at least look over the forums. As paying customers-- the most of us atleast-- our input matters somewhat.

Titannium, on 11 August 2015 - 05:09 AM, said:

1) teens dont play current MWO.
2) teens are interested in quick COD style autohealing FPS.

Depends what teens you're looking for.

[Raggedyman]

Hotthedd, on 11 August 2015 - 06:51 AM, said:

Which is a terrible mistake.
In business, taking care of your actual, existing customers is always more important than "chasing" new ones. Advertising is great, but asking the people who don't (and most never will) use your product how to change things to suit them will only make you lose the customer base you already have. This is especially true if you ignore your existing base (or worse- tell them they are a tiny minority compared to the other 6 billion people on Earth you are chasing like rabbits)

TL:DR, A bird in the hand is worth 2 in the bush.

It's also a terrible mistake to assume that the most vocal of your customers are the most representative

Titannium, on 11 August 2015 - 06:39 AM, said:

ok, replaced naive, with out of reality.

You're right. No one with a grasp on reality or marketing would ever consider the teen market or social media of any benefit towards the growth of a game.

[Summon3r]

KraftySOT, on 10 August 2015 - 09:23 PM, said:

Since December of last year.

So....yeah. What happened with that?

pretty much pgi standard operating procedure since id say yea november december last year , to much back lash over CW?

[Raggedyman]

Burktross, on 11 August 2015 - 07:02 AM, said:

You're missing the point. He can do social media, whatever, but he should at least look over the forums. As paying customers-- the most of us atleast-- our input matters.

PgI will be looking at the forums, unless they are mental, for the exact readons you have given.

I'm simply saying that they would get less benefit than a number of harded forum warriors think they would from either putting the communication focus on the forums or using the forun viewpoint the major motivator in decision making.
It'll be a part of the mix.

[Hotthedd]

Raggedyman, on 11 August 2015 - 07:15 AM, said:

It's also a terrible mistake to assume that the most vocal of your customers are the most representative

Right and wrong, It depends on what they are vocal about. Dissatisfied customers are by definition people who would be likely to use your product, but have complaints. It is up to the company to decide if those complaints are legitimate. Blanket ignorance of those opinions is a recipe for disaster.

Toxic customers exist, but assuming they are all toxic is wrong.

Raggedyman, on 11 August 2015 - 07:15 AM, said:

You're right. No one with a grasp on reality or marketing would ever consider the teen market or social media of any benefit towards the growth of a game.

Nobody has said that. The topic is about PGI's NOT making very good use of THIS media site (over which they have complete control)

[nehebkau]

KraftySOT, on 10 August 2015 - 09:23 PM, said:

Since December of last year.

So....yeah. What happened with that?

You noticed that too.... I think they have switched to only communicating on the "competitive team" forums and through twitter.

I think Russ needs to spend some alone time on the combine this fall and think about his actions.

Edited by nehebkau, 11 August 2015 - 07:45 AM.

[Almond Brown]

Stefka Kerensky, on 10 August 2015 - 10:59 PM, said:

It is easier to hide than face reasons

And all this place is missing is actual "reason". Hate! oh, we got lots of that... sadly.

Edited by Almond Brown, 11 August 2015 - 07:55 AM.

[KraftySOT]

4 pages jeez.


But yeah. They were like "Hey were sorry we screwed up, were here for you" then were on the forums constantly.

Then the community ECM change thing started, but never went anywhere, we all complained directly at them, and then that was it....it was off to twitter where you cant write out long involved ideas, all you can say is 120 characters of "Thats awesome!" or "That sucks!", they got Tina, there was a single thread...now were right back to where we were last March it seems.

I also want to point out then, its friggn pointless to post here. Especially ideas.

[WarHippy]

Bishop Steiner, on 11 August 2015 - 05:55 AM, said:

since I've had Russ rather angrily complain about some of my forum posts, I can say that that can't be entirely true.

Maybe mostly, but not entirely.

Of course, since the vast majority of Forum Posts are absolutely crap, how much does that truly hurt things?


maybe if people actually tried to be reasonable when expressing "reasons" things might be acknowledged?

One sided communication tends to lead to unreasonable posting from my perspective since there is no counter balance to the discussion to get things back on track, or new perspectives added from a place of authority. That is a real lost opportunity on PGIs part to help shape the conversation and make their lives and ours a little easier. I know people like to rag on the forums for being full of trolls or for being very toxic, but honestly out of all of the game forums I have ever been a part of this one is far and away one of the least toxic I have been part of. People here are passionate and sometimes very opinionated, but that shouldn't be an excuse to to avoid discussion. Some games the devs are quiet and some they are very active, and while both have their toxic participants it is the communities with the most active devs that seem to weather the storm if not thrive even when bad things happen.

[Johnny Z]

KraftySOT, on 11 August 2015 - 08:04 AM, said:

4 pages jeez.


But yeah. They were like "Hey were sorry we screwed up, were here for you" then were on the forums constantly.

Then the community ECM change thing started, but never went anywhere, we all complained directly at them, and then that was it....it was off to twitter where you cant write out long involved ideas, all you can say is 120 characters of "Thats awesome!" or "That sucks!", they got Tina, there was a single thread...now were right back to where we were last March it seems.

I also want to point out then, its friggn pointless to post here. Especially ideas.

I hope its not pointless, this forum is fountain of knowledge and insight into the Mechwarrior Online game. Where the great thinkers of our age drop pearls of wisdom into making the ultimate online game. Where game developers go to seek words of enlightenment concerning the proper way to make games.

[Bishop Steiner]

WarHippy, on 11 August 2015 - 08:06 AM, said:

One sided communication tends to lead to unreasonable posting from my perspective since there is no counter balance to the discussion to get things back on track, or new perspectives added from a place of authority. That is a real lost opportunity on PGIs part to help shape the conversation and make their lives and ours a little easier. I know people like to rag on the forums for being full of trolls or for being very toxic, but honestly out of all of the game forums I have ever been a part of this one is far and away one of the least toxic I have been part of. People here are passionate and sometimes very opinionated, but that shouldn't be an excuse to to avoid discussion. Some games the devs are quiet and some they are very active, and while both have their toxic participants it is the communities with the most active devs that seem to weather the storm if not thrive even when bad things happen.

yet even when PGI did post a lot, all they got was crap shoveled in their faces, and the forums were full of one sided posts, because anything PGI said was ignored, or called lies.