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Devs Ignoring Their Own Game Forums Due To "negative" Feedback, Tell Them On Facebook What You Think.


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#181 Gallowglas

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Posted 16 January 2013 - 09:13 AM

View PostThirdstar, on 16 January 2013 - 09:06 AM, said:


As critical I am of the game, I really really really hate posts include the words Slap, In, The and Face.

Hate with white hot fury. Probably a reaction from my time on the WoW forums.


Yep. To be honest, warranted or not, I immediately discount a post if I see phrases like "slap in the face" or countless other overwrought, emotional, and completely worthless phrases. Effectively, delivering an effective message means setting the right tone. If you sound like a 15-year-old rage-filled anti-social twit, you're probably already losing the empathy of most of your audience, regardless of your core message. Is that bias? Yes, but that's the real world. Perception and image matter.

#182 Dakkath

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Posted 16 January 2013 - 09:15 AM

This is going to be a warning. Quit with the insults towards one another. It will only lead to me or another moderator closing this thread among other things.

You can have negative or positive opinions about the game and also write about them in a constructive manner without resorting to name-calling.

Most if not all of the previous 9 pages have been cleaned up.

Thanks,
Dak

#183 Aegis Kleais

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Posted 16 January 2013 - 09:18 AM

View PostPok Gai, on 16 January 2013 - 01:04 AM, said:

Garth Erlam said in Q&A http://mwomercs.com/...evs-26-answers/ this morning that due to the volume of complaints and negative feedback, they now pay little or no attention to the forums. I think this is a slap in the face for every founder and player that supported this game with their hard earned. If people knew they were going to end up like this, would they have still bought founders? Not as many I wager.

They are still actively communicating on facebook and other internet sites to market their game, yet it seems they use this forum as a focus point to censor negative feedback and complaints.

I would suggest putting your face to your comments on facebook to get a response, because it will not be forthcoming here, other other internet mediums where they are still trying to market their game.

Make your views heard here:

http://www.facebook....chWarriorOnline

I commend Garth & Co. for ignoring the vast majority of forum posts.

If a user is so inept as to think that ranting, raving and providing unconstructive feedback is something they are either entitled to and/or receptive by the developer, then they are shrooming.

Try putting yourself in their shoes. Work hard on something and then have a person who has no financial stake in the game waste your time with a comment that doesn't tell you what their core problem is, doesn't suggest alternatives, all it does it complain and hint that the poster thinks they have some form of authority on the design of the game; in other words, attempting to circumvent the authority that the developer has in the product.

Now imagine that happening 50x a day EVERY single day. For someone NOT to distance themselves from those types of posts would have to be a *********.

You can have a negative opinion on something, but if you refuse to present it in a non-insulting manner, then don't bother saying it. If someone told you what to do, chances are you'd be just as hesitant to listen. There are right ways and wrong ways to address issues. Complaining en masse is not a right way. Providing thoughtful, well-spoken/written explanations is. And even then, you have to understand that your suggestion or feedback may not be how the developer chooses to resolve the issue.

When you go to McDonalds and buy a burger, it does not ENTITLE you to a say in how the company manages itself. You are a consumer, and a corporation offers channels of feedback for consumers to go through to help it determine if it's on the right path or not, but ultimately it's a choice of the company to make.

#184 Felicitatem Parco

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Posted 16 January 2013 - 09:28 AM

Developers only have so many hours to spend on the forums each week. They do read the forums, and the OP was written in a fashion that makes it seem like the Devs don't read the forums. They do. Here's what Garth basically meant:
  • If our complaints are civil, they will be more likely to read them.
  • If our complaints are all "this game sucks/PGI is lazy," then they will be less-inclined to read them.
This is common sense. Developers want to glean useful information from the forums, but emotional rants that don't include useful discussion are just that - not very useful for the Developers. This is why there is a Patch Feedback and Support section of the forums. It's a technical feedback area where the Devs are supposed to get technical reports and genuine gameplay feedback from the players. If you post Patch Feedback that says: "I'm going to Hawken" then you have successfully done nothing to enhance the MW:O development procedure.

If we make posts that sound reasonable and as if they were written by a mature individual, then they will get more attention. If we make posts that sound as if they were written by a jaded basement-dweller who thinks he's a better game developer than everyone else, then the Developers will likely be dissuaded from reading them.

Edited by Prosperity Park, 16 January 2013 - 09:30 AM.


#185 miscreant

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Posted 16 January 2013 - 09:31 AM

Quote

[color=#959595]Garth Erlam said in Q&A [/color]http://mwomercs.com/...evs-26-answers/[color=#959595] this morning that due to the volume of complaints and negative feedback, they now pay little or no attention to the forums. I think this is a slap in the face for every founder and player that supported this game with their hard earned[/color]


Wow.

We need a new MW game, quick. That is ridiculous.

They know they cannot finish the game, especially Community Warfare.

The dream is over folks. Nothing to see here except smoldering endo-steel and ashes.

Edited by miscreant, 16 January 2013 - 09:32 AM.


#186 Deathz Jester

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Posted 16 January 2013 - 09:35 AM

View PostProsperity Park, on 16 January 2013 - 09:28 AM, said:

Developers only have so many hours to spend on the forums each week. They do read the forums, and the OP was written in a fashion that makes it seem like the Devs don't read the forums. They do. Here's what Garth basically meant:
  • If our complaints are civil, they will be more likely to read them.
  • If our complaints are all "this game sucks/PGI is lazy," then they will be less-inclined to read them.
This is common sense. Developers want to glean useful information from the forums, but emotional rants that don't include useful discussion are just that - not very useful for the Developers. This is why there is a Patch Feedback and Support section of the forums. It's a technical feedback area where the Devs are supposed to get technical reports and genuine gameplay feedback from the players. If you post Patch Feedback that says: "I'm going to Hawken" then you have successfully done nothing to enhance the MW:O development procedure.



If we make posts that sound reasonable and as if they were written by a mature individual, then they will get more attention. If we make posts that sound as if they were written by a jaded basement-dweller who thinks he's a better game developer than everyone else, then the Developers will likely be dissuaded from reading them.



I wouldn't exactly call 8 pages:157(at the time of my posting this) replies on how dissappointing the spider is and how other things should have been addressed first, rather then throw in a mech that is nearly useless in the eyes of the majority of the player base something to scoff at.


I guess what I'm getting at is, us "basement-dwellers" get told something to the effect of "we're going to do our best to bring you THE mechwarrior game you've been waiting for"

and....what we keep getting is let down (not completely), but maybe we should lower our expectations.

Edited by Iron Harlequin, 16 January 2013 - 09:35 AM.


#187 Thirdstar

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Posted 16 January 2013 - 09:36 AM

View PostProsperity Park, on 16 January 2013 - 09:28 AM, said:

If we make posts that sound reasonable and as if they were written by a mature individual, then they will get more attention.


I dunno I've seen plenty of well thought out posts shouted down into obscurity by overly defensive people long before any Dev can even so much as know they exist. Many of these also get trolled and locked.

#188 Joseph Mallan

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Posted 16 January 2013 - 09:46 AM

View PostFelix, on 16 January 2013 - 07:18 AM, said:


A "beta" where they sell premium time, premium items, and premium mechs. Is there anything they will do different when the game is "Finished" by your estimation?

Because unless they are even more stupid that I figured they would still release more mechs, more items, more maps, and more features...just like they are doing now!

And I still want to know what SI is :D

11 years ago I participated in my first Beta. It was for Heavy Metal Areo. To be part of the Beta you had to pay for the unfinished program. Eleven Years later a video game that could cost 50 Mil or more to produce. Trying to do it without going Bankrupt has to use creative financing. The Game is free to play. Nobody is made to spend a cent on this unfinished product. But if you wanna spend some money on baubbles and perks feel free. New Paradigm for funding game development. I chip in $15 a week to the help make MWO fund.

#189 Shumabot

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Posted 16 January 2013 - 09:47 AM

This forum community sickens me. You all need lives.You carry on like this game is so vital, like it's immediate improvement means you can move on with your day. This is stupid, there's three topics like this on the front page.

Entitled manchildren.

Edited by Shumabot, 16 January 2013 - 09:49 AM.


#190 Thirdstar

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Posted 16 January 2013 - 09:48 AM

View PostShumabot, on 16 January 2013 - 09:47 AM, said:

This forum community sickens me. You all need lives.


Do you have one for MC? I got spare lying around.

#191 Deathz Jester

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Posted 16 January 2013 - 09:50 AM

View PostShumabot, on 16 January 2013 - 09:47 AM, said:

This forum community sickens me. You all need lives.You carry on like this game is so vital, like it's immediate improvement means you can move on with your day. This is stupid, there's three topics like this on the front page.

Entitled manchildren.



lol then leave, you participated in this "community". I believe you have a bridge to go hide under.

#192 Shumabot

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Posted 16 January 2013 - 09:50 AM

View PostThirdstar, on 16 January 2013 - 09:48 AM, said:


Do you have one for MC? I got spare lying around.



He would just waste it whining about a robot games forum.

#193 SpiralRazor

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Posted 16 January 2013 - 09:52 AM

View PostHeeden, on 16 January 2013 - 08:04 AM, said:


There have been valid threads and well thought-out points (some I agree with, some not) but you have to admit the signal to noise ratio makes the forums a very unpleasant place to visit, particularly with the amount of insults thrown the devs' way.



In some cases, you dont think they are warranted? Did you know that ECM was even stronger then what it launched as? That the lead designer didnt even know what was going on with ECM until a few days before it went live?

Yeah...

#194 Felix

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Posted 16 January 2013 - 09:52 AM

View PostJoseph Mallan, on 16 January 2013 - 09:46 AM, said:

11 years ago I participated in my first Beta. It was for Heavy Metal Areo. To be part of the Beta you had to pay for the unfinished program. Eleven Years later a video game that could cost 50 Mil or more to produce. Trying to do it without going Bankrupt has to use creative financing. The Game is free to play. Nobody is made to spend a cent on this unfinished product. But if you wanna spend some money on baubbles and perks feel free. New Paradigm for funding game development. I chip in $15 a week to the help make MWO fund.


Hey I have that program!

On a totally unrelated topic, do you know if he ever plans to update the Heavy Metal stuff to Total Warfare?

Aaand as you can see I threw a good deal of moneys at this game already, as you have as well (Granted you have thrown more if you toss them 15 a week :D) And I too hope this game is a success, and I was a happy consumer who would feed them moneys (not as regularly as you granted) until they started doing stuff I disagree with.

I became a bittervet when Garth openly mocked me when I was offering a discussion that was fairly level headed about ECM. After that I figure, if the Devs arent going to show any respect in their dealings with me, a paying customer, I would show them the same disrespect, as I am perfectly willing to drop down to someones level. :3

#195 Shumabot

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Posted 16 January 2013 - 09:53 AM

View PostIron Harlequin, on 16 January 2013 - 09:50 AM, said:

lol then leave, you participated in this "community". I believe you have a bridge to go hide under.


Leavings pointless if you just bring your vitriolic hate to every other outlet this game has. The most dysfunctional part about this game isn't ECM or lag shield, it's the awful community. Sadly, that mirrors the BT board game, so it was probably inevitable.

#196 Monsoon

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Posted 16 January 2013 - 09:53 AM

Oh wow, how original another QQ trolling thread.

#197 xRaeder

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Posted 16 January 2013 - 10:05 AM

I second this motion. Make no place safe on the internet from our complaints.

View PostThirdstar, on 16 January 2013 - 09:36 AM, said:


I dunno I've seen plenty of well thought out posts shouted down into obscurity by overly defensive people long before any Dev can even so much as know they exist. Many of these also get trolled and locked.


Several of mine included. I complained, but was constructive with my suggestions. With no acknowledgement I now think PGI is not competent enough to make this game do Battletech justice.

Edited by xRaeder, 16 January 2013 - 10:06 AM.


#198 Shumabot

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Posted 16 January 2013 - 10:07 AM

View PostxRaeder, on 16 January 2013 - 10:05 AM, said:

I second this motion. Make no place safe on the internet from our complaints.



Several of mine included.


And your useful posts are hidden behind the hundreds of worthless, vitriolic, usually plainly stupid, and utterly unnecessary complaint posts that fill this forum. It's hard to figure out the signal in the noise when it's all noise.

Edited by Shumabot, 16 January 2013 - 10:07 AM.


#199 Aegis Kleais

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Posted 16 January 2013 - 10:07 AM

View PostIron Harlequin, on 16 January 2013 - 09:35 AM, said:



I wouldn't exactly call 8 pages:157(at the time of my posting this) replies on how dissappointing the spider is and how other things should have been addressed first, rather then throw in a mech that is nearly useless in the eyes of the majority of the player base something to scoff at.


I guess what I'm getting at is, us "basement-dwellers" get told something to the effect of "we're going to do our best to bring you THE mechwarrior game you've been waiting for"

and....what we keep getting is let down (not completely), but maybe we should lower our expectations.

You have to let down your expectations. View the problem from a realist's perspective.

The game is in an early Beta/late Alpha stage, whether anyone else says otherwise. We cannot look at this game as a triple-A title that went through 2 years of solid development by a team of 140+ people. Instead, PGI has been in development for it for 1 year (and significantly smaller in force) and, to, I am sure, PGI's dismay, the publisher who has an investment in the product wanted a premature return on investment (perhaps to test the viability of the product)

Sadly, this has given us an unfinished product, which is a significantly different experience than what we're used to. The game is practically being written as we go, and things are being introduced in a modular approach as fast as PGI can muster. IMO, this game's current success warrants them spending resources in hiring on more people to hopefully address the work load, but in the event they do not, we can expect the current patch levels, missed timeframes, etc. that we've seen in the past.

Truth be told, MechWarrior just isn't as massive of an IP in importance from more popular publishers to have been picked up and worked on. But we DO have a developer and publisher combo who have worked diligently to bring the next MW game to the public. I feel that PGI is really on the right path, we just all wish that they were much further along with a polished end product than what we currently have.

It's a bad case of Weltschmerz, a German phrase for the indifference we feel from the perfect world we imagine and the reality of the actual world around us.

#200 xRaeder

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Posted 16 January 2013 - 10:09 AM

View PostShumabot, on 16 January 2013 - 10:07 AM, said:


And your useful posts are hidden behind the hundreds of worthless, vitriolic, usually plainly stupid, and utterly unnecessary complaint posts that fill this forum. It's hard to figure out the signal in the noise when it's all noise.


So says the man with only 40 posts. I've been here since CB and nothing constructive has really changed. We basically have the same game that we did a year ago... just a few bugs less. Nothing that matters has changed.



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