115 replies to this topic

[GingerPig]

Mmmm.... this sucks. Have you tried to reconfigure your router? If so, I'd be interested in how you did it.

[James DeGriz]

Now there's a very real possibility it's not anything to do with our ISP, have you opened a ticket with MWO support?

I think I'm going to download Wireshark and go through the motions with Plusnet, then forward that info to PGI to see if we can get a resolution. Hopefully this time I'll get something a little more involved than "Have you restarted your router". Maybe if enough of us do that it'll highlight a problem that's something more global.

[GingerPig]

James DeGriz, on 05 March 2014 - 10:48 PM, said:

Now there's a very real possibility it's not anything to do with our ISP, have you opened a ticket with MWO support?

I think I'm going to download Wireshark and go through the motions with Plusnet, then forward that info to PGI to see if we can get a resolution. Hopefully this time I'll get something a little more involved than "Have you restarted your router". Maybe if enough of us do that it'll highlight a problem that's something more global.

Yea it'll be worthwhile. I'll finish going through stuff with Plusnet. I've got a ticket open with MWO too which I will keep going too.

[WildBeyond]

Down again. I have performed a wireshark trace and passed to Plus.net. I am not pleased with their support so far so I'm not holding my breath for a response any time soon.

[GingerPig]

It's now happened to me again having been on most of today.

[Busterguy]

Im also getting this.
This is not a problem with our internet connection. This is a problem with teh MWO servers.
If we all send in support questions, they might actualy fix it.
I just spent IRL money on this game. After the first day i cant log on to play again.

[DragonsFire]

Busterguy, on 08 March 2014 - 05:52 PM, said:

Im also getting this.
This is not a problem with our internet connection. This is a problem with teh MWO servers.
If we all send in support questions, they might actualy fix it.
I just spent IRL money on this game. After the first day i cant log on to play again.

Hey Busterguy,
While there is certainly a possible issue with the MWO servers, there are a few signs that point to this being a regional/Service Provider issue.

If the MWO servers, or even the peering point for the datacenter that they reside in, there would be more folks having connectivity issues. In this regard, the issue seems to be specific to Plus.net users, such as GingerPig. Even he is able to connect intermittently.

The more likely culprit is either some form of traffic throttling being done by Plus.net or by one of it's peers in between yourself and the MWO servers, or some other specific service provider issue.

Again, this is not to say that the MWO servers are in the clear either, but there just doesn't seem to be enough evidence to indicate that it's an issue.

One recommendation I would suggest, try manually assigning your DNS server to one of Google's (I use 8.8.8.8). It may not solve the issue but if it's as simple as your DNS server timing out during certain times of the day when attempting to resolve it will help you get around that.

[darqsyde]

I believe it may be an issue in the Toronto-Chicago step(#11). See the following tracerts run one after the other.

Amusing aside....I'm probably living within 50-100km of the servers. Think I'll have a word with my ISP.


Tracing route to relay-1.mwtactics.com [70.42.29.65]
over a maximum of 30 hops:

...
9 38 ms 14 ms 34 ms ae0-115.tor10.ip4.tinet.net [173.241.130.133]
10 32 ms 29 ms 29 ms xe-3-0-0.chi12.ip4.tinet.net [141.136.107.65]
11 182 ms 214 ms 124 ms as3549.ip4.tinet.net [213.200.66.58]
12 32 ms 34 ms 29 ms internap.gi1-0-11.asr1.yyz1.gblx.net [64.214.196
.26]
13 32 ms 29 ms 34 ms border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.1
96]
14 31 ms 29 ms 34 ms relay-1.mwtactics.com [70.42.29.65]

Trace complete.

Tracing route to relay-1.mwtactics.com [70.42.29.65]
over a maximum of 30 hops:

...
9 28 ms 29 ms 29 ms ae0-115.tor10.ip4.tinet.net [173.241.130.133]
10 67 ms 49 ms 34 ms xe-3-0-0.chi12.ip4.tinet.net [141.136.107.65]
11 33 ms 24 ms 29 ms as3549.ip4.tinet.net [213.200.66.58]
12 32 ms 29 ms 34 ms internap.gi1-0-11.asr1.yyz1.gblx.net [64.214.196
.26]
13 35 ms 29 ms 39 ms border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.1
96]
14 46 ms 39 ms 29 ms relay-1.mwtactics.com [70.42.29.65]

Trace complete.

Tracing route to relay-1.mwtactics.com [70.42.29.65]
over a maximum of 30 hops:

...
9 23 ms 19 ms 29 ms ae0-115.tor10.ip4.tinet.net [173.241.130.133]
10 33 ms 74 ms 34 ms xe-3-0-0.chi12.ip4.tinet.net [141.136.107.65]
11 52 ms 119 ms 24 ms as3549.ip4.tinet.net [213.200.66.58]
12 38 ms 29 ms 34 ms internap.gi1-0-11.asr1.yyz1.gblx.net [64.214.196
.26]
13 41 ms 39 ms 34 ms border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.1
96]
14 35 ms 39 ms 34 ms relay-1.mwtactics.com [70.42.29.65]

Trace complete.

Edited by darqsyde, 08 March 2014 - 09:00 PM.

[WildBeyond]

After performing a Wireshark trace it looks like MWO is not being prioritised and is set at the lowest priority by Plus.net. I have requested that it be prioritised and uploaded the Wireshark trace to them. Hopefully next week it will be sorted.

[GingerPig]

BeyondBounds, on 09 March 2014 - 02:23 AM, said:

After performing a Wireshark trace it looks like MWO is not being prioritised and is set at the lowest priority by Plus.net. I have requested that it be prioritised and uploaded the Wireshark trace to them. Hopefully next week it will be sorted.

I have effectively sent in two requests for the game to be prioritised with plus.net hopefully they'll action it this week.

[James DeGriz]

Seems like Ive only been getting this since plusnet did the maintence last week and most of the players in this thread with the problem are plusnet customers id say the likelihood is its at their end rather than MWOs. Ive sent in a priotisation request and a wireshark trace, so hopefully shouldnt be too long to get resolved.

Annoyingly i had 90 days of premium time saved up which i activated the weekend before all this happened and now i cant log in to use it.

[GingerPig]

I was able to log in this afternoon. Now I can't get on again... traffic priority makes a lot of sense

[nephilimUK]

i have always spoke highly of plus net as i've found there support is second to none, having english people to help you rather than support in the third world is invaluable. However.......when they were niche it was great, now they have become more mainstrean it seems its not so good.

My ticket came back with basically "theres nothing wrong with your connection" when i didnt even say I had a connection issue. I told them that the wireshark trace I sent showed that MWO traffic was treated as lowest priority

I have no idea how far traffic tagging goes through the backbone as my tracerts show that alls fine till it reaches a border in the states and then either a huge delay or no futher at all

I have also seen my premium time burn away as I can't play for blocks of sometimes 18 hrs or so and its really pissing me off. Occasionaly rebooting my router puts me on a different backbone border point during the day but night time it makes no difference

[James DeGriz]

DragonsFire, on 08 March 2014 - 07:15 PM, said:

One recommendation I would suggest, try manually assigning your DNS server to one of Google's (I use 8.8.8.8). It may not solve the issue but if it's as simple as your DNS server timing out during certain times of the day when attempting to resolve it will help you get around that.

From what I've seen it's more likely to do with routing than it is to do with name resolution.

[DragonsFire]

James DeGriz, on 09 March 2014 - 09:30 PM, said:

From what I've seen it's more likely to do with routing than it is to do with name resolution.

Yeah, based on some of the posts above, it seems to be a routing/packet priority issue happening. I just threw the DNS solution out there as that has impacted users before and if they aren't a Plus.net customer they might be seeing something different.

Darqsyde's routing is also completely hosed for being that close physically to the servers, there is some very odd peering going on, with a pretty large latency increase on that 1 hop in particular, just getting to the servers.

[151st Light Horse Regiment]

I also use plusnet, and i also cant connect.

**** this.

[Iqfish]

151st Light Horse Regiment, on 10 March 2014 - 02:08 PM, said:

I also use plusnet, and i also cant connect.

**** this.

Oh really?

[GingerPig]

I've been on all evening from about 6.30pm. Then at 10.45pm "server connection lost".... so frustrating

Edited by GingerPig, 10 March 2014 - 03:05 PM.

[GingerPig]

Is anyone having any luck with Plusnet?

[Samziel]

Here is a somewhat weird advice, but it has worked for many and it has worked to me.

Go to your Internet Explorer (yes, IE) and go to settings and from the general settings press ''Use default'' or something (under the homepage url). It has worked on several games for me, and apparently for other MWO players.