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Troubleshooting Install & Patcher Issues


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#61 Electron Junkie

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Posted 22 November 2015 - 09:39 AM

View PostAlexander Garden, on 05 May 2015 - 11:11 AM, said:

The client is telling me that I'm missing the xinput1_3.dll and MSVCP100.dll files.

These two files are required for running the 64-bit version of the MechWarrior Online client. As of May 5th 2015, all 64-bit systems will automatically start the MWO client in 64-bit mode.

Please install the packages linked below:

Microsoft Visual C++ 2010 Redistributable Package (x64)
https://www.microsof...s.aspx?id=14632

DirectX End-User Runtime Web Installer
https://www.microsof...ails.aspx?id=35


With the impending Steam dropship inbound you may want to sticky the actual links to the "Full Redistributable". As 1) The Web Installers are not grabbing the missing files (complete computer reinstall this weekend... oh fun) and 2) Microsoft in their huge Windows 10 push is repointing half of their webpages to Windows 10 and not the content you are looking for.

DirectX-9.0c-Full 95MB
http://download.micr...2010_redist.exe

DirectX-11.2-Full 572MB
http://download.micr...DXSDK_Jun10.exe


You may also want to sticky the Avast Antivirus "Disable Hardware Virtualization" as well. The game will run the first time it is launched and make it as far as the tutorial... But will crash to black screen when leaving tutorial. It will also not get past the "play" button from the launcher/patcher (black screen again) on additional attempts. Looks like this is no longer an issue.

Edit: Having all kinds of MWO only lock ups where the rest of my system is fine but am unable to restart MWO.

Edit: Edit: Even when it does work (2~3 games) the initial launch to Mechlab is sluggish as hell as is the splash screen.

Edit Edit Edit: After a complete reinstall of Win7Ult, fully patching it, installing the manufacturer drivers for my video card all seems to be well again with the universe. Now on to slowly installing other apps to see if it screws up my MWO install.

Edited by Electron Junkie, 24 November 2015 - 10:02 AM.


#62 Falcore

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Posted 28 November 2015 - 07:56 PM

The install links for directx no longer work.

#63 BrokenVeteran

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Posted 11 January 2016 - 01:09 PM

I just downloaded the game earlier today, and now the installer is frozen/stuck half way along the bar saying preparing install base, it has been stuck like that for nearly 2 hours. also the installer keeps shutting down on it's own.

I'm running a fully updated win10 64bit with an AMD 8 core CPU
A Geforce 560ti that has up to date drivers installed

#64 Cascade Mundi

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Posted 16 February 2016 - 12:00 PM

View PostBrokenVeteran, on 11 January 2016 - 01:09 PM, said:

I just downloaded the game earlier today, and now the installer is frozen/stuck half way along the bar saying preparing install base, it has been stuck like that for nearly 2 hours. also the installer keeps shutting down on it's own.

I'm running a fully updated win10 64bit with an AMD 8 core CPU
A Geforce 560ti that has up to date drivers installed


Servers are currently undergoing maintenance buddy, it's patch day. Would assume that might screw up an install?

#65 WaffleStorm

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Posted 16 February 2016 - 07:46 PM

I just installed the February 16 2016 patch, and now I get the following error: "Failed to initialize game!" It was working fine this morning....... WTH guy?!?!?!?

#66 MaxReloaded

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Posted 17 February 2016 - 10:41 AM

I have exactly the same Problem as YellowDart1138.
(I don't use Steam)
I tried several times the repair tool with all options.
I installed a new Graphic driver
I reinstalled the complete game
...all without success

My Computer:

Win 7 Professional-Service Pack1, 64 Bit, AMD FX™ 6300 Six Core Processor, 8GB DDR3 RAM,
Graphic-Card NVIDIA GTX 750Ti, Direct X11.

Would be nice to get help!

Edited by MaxReloaded, 17 February 2016 - 11:35 AM.


#67 DaveRaynor

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Posted 18 February 2016 - 09:57 AM

Hi Guys i dont know if i'm any help or not.

Right after this patch 1.4.53 I could not run the game, it will prompt Failed to initialize.

i uninstall and reinstalled still same.

Then i tried to change the game to 32bit and now it's working. im not sure if i was running it in 64bit in the first place or maybe the patch switched it to 64bit.

anyway just to update anybody who had this issue also.

Regards

#68 MaxReloaded

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Posted 18 February 2016 - 10:01 AM

Ok, I just fixed exactly this issue on my computer (see my posting above).
It was clearly a Problem of my Graphic Card NVidia GTX750 Ti.

I replaced this graphic card with an old one (it had poor performance, but it was possible to start MWO).

Afterwards I re-installed again the NVidia GTX750 Ti Graphic Card and after the computer has automatically re-installed the driver i could start MWO without Problems...very crazy but I'm happy to play again ;-)

Edited by MaxReloaded, 18 February 2016 - 01:11 PM.


#69 MechaMofeta

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Posted 18 February 2016 - 06:46 PM

game crashes on start up after the 30mb patch from today. It was working fine earlier.... did someone find a solution to this?

#70 Gwozdz

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Posted 19 February 2016 - 08:03 PM

Game crashes in the mech select screen every time I'm in a Solo match. and about 50% when I'm in group. This only started after the HotFix on Feb 17th. Thanks PGI. I can no longer play your game

#71 Morsule

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Posted 20 February 2016 - 08:18 AM

Getting Horrible lag since the hot patch (it could be from the main patch did not play enough to know), ping has gone from 30 to 120 with really strange lag spikes that makes the game not playable. I run a windows 10 machine and since this patch as well the client does not like starting up, i have to restart the machine to get it to run. Having to flush dns and other items just to try to get it to run is very tiresome. No other major game that you spend money on has these problems after years out.

I was also fascinated to see I got an (S) variant of the Rifleman even though I do not use MechWarrior through Steam. Is that correct?

Please fix
Thanks

#72 Temuedschin40

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Posted 16 March 2016 - 05:45 AM

Heya,
I'm having Trouble since the feb patch cuz i couldn't run the game in 64-bit mode after that patch (neither repair tool or fresh reinstall worked). I'm running a 64-bit System, but... well, so i tried the 32-bit mode and it worked, surprisingly. But now it seems as if 32-bit mode was removed (at least for me) and the 64-bit one is still doing nothing but telling me "Failed to initialize game". Any ideas what to do there? Or is it just the regular "win10 still (by far) not perfect" thingy?

#73 ELETTRO

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Posted 16 March 2016 - 10:32 AM

ROLL BACK PGI

This patch have too much compatibility problems.
I cant play right now , client crashes .

#74 Hengest

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Posted 16 March 2016 - 11:33 AM

Same here. Game worked fine on Monday... today (after downloading the patch for 22h) ... nothing. "Failed to initialize game" is all I get; AND: I can't even force 32bit
I am a tad miffed. I was so looking forward to my Archer :-(

#75 ELETTRO

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Posted 17 March 2016 - 06:38 AM

View PostHengest, on 16 March 2016 - 11:33 AM, said:

Same here. Game worked fine on Monday... today (after downloading the patch for 22h) ... nothing. "Failed to initialize game" is all I get; AND: I can't even force 32bit
I am a tad miffed. I was so looking forward to my Archer :-(



Follow the guide written by Carl Tabot here : http://mwomercs.com/...2-force-32-bit/

It worked for me and for other players.

Good Luck

#76 Hengest

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Posted 17 March 2016 - 03:06 PM

Bless thee, Elettro!
I hath a game again!

Thanks mate for the advice!

#77 Conjure

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Posted 22 March 2016 - 11:50 AM

Can't force 32 bit... Whats going on!!??

#78 KnowBuddy

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Posted 28 March 2016 - 12:28 AM

Any ideas why MWO patcher now wants to eat up north of 30Gb of hard drive space?

Cannot play anymore, patcher uses up all available disk space, then can't do anything, have to kill the process. Uninstall and reinstall have not helped.

#79 Cletus the Fighting Fetus

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Posted 23 June 2016 - 07:30 AM

As someone who has spent a TON of cash on this game over the last few years, I'm getting very frustrated at the instability and the numerous times I have to spend hours trying to get updates and patches to work. I've spent 4 hours in the last 2 days trying to get it back working after the 'hot fix'. At least I now understand why so many of my friends on here refuse to spend money on it. When you're playing something for free, it's worth all the wasted time and effort to get it to work. When you're paying for something, you expect it to work. Not sure I'm going to continue to spend any more cash on this until they get their act together.

#80 Pfuscher1

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Posted 19 July 2016 - 12:38 PM

UAC10 heat nerf for 4 UAC10 KDK 3 also affects the Hellbringer with 2 UAC.
Firing 2UAC two times gives you 54% heat, instead of something like 12%, doing it again and you overheat. Bad Joke.

Edited by Pfuscher1, 19 July 2016 - 12:43 PM.






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