291 replies to this topic

[Inertiaman]

Accursed Richards, on 16 January 2013 - 05:11 AM, said:

And that only inflames the problem. In the absence of communication or a sense that yes, somebody at least noticed this thing everyone's complaining about, people get bitter, arguments get increasingly bitter, and the conspiracy theories start up.

The thing is they don't need to suddenly engage on the forums with every **** to sort the situation out. They just need to announce what's being worked on clearly over the next month or two, set a time frame for the patching in of each feature/fix then actually meet the dates. That's all. If they had even once managed to complete this simple process there would be far less vitriol to deal with.

The repeatedly fictional promises give everyones paranoid a chance to run rabid. As a founder I have the additional feeling of being punched in the nuts by the move to OB without a Launch reset to look forwards to.

[Joseph Mallan]

Accursed Richards, on 16 January 2013 - 05:11 AM, said:

And that only inflames the problem. In the absence of communication or a sense that yes, somebody at least noticed this thing everyone's complaining about, people get bitter, arguments get increasingly bitter, and the conspiracy theories start up.

Would you like it if the DEVs (who are only human) Came into the forum and answered us the same way we ask questions?
Example:
Player: I am not spending another F*cking dime till you fix "X".
DEV: Ok well I can't fix "X" til I F*cking have $X to pay my employees, who are doing the best they can. You are playing a Beta game for free you Dam Mooch, what more do you want?"

I personally would love to see the DEVs do that. Really I would.

[Inertiaman]

Wow it must be hard for them coding on thuppence a day down there in the freezing C++ mines. If this keeps up they'll have to eat the frigid bodies of the dead.

Edited by Inertiaman, 16 January 2013 - 05:25 AM.

[Havyek]

Pok Gai, on 16 January 2013 - 01:04 AM, said:

Garth Erlam said in Q&A http://mwomercs.com/...evs-26-answers/ this morning that due to the volume of complaints and negative feedback, they now pay little or no attention to the forums. I think this is a slap in the face for every founder and player that supported this game with their hard earned. If people knew they were going to end up like this, would they have still bought founders? Not as many I wager.

They are still actively communicating on facebook and other internet sites to market their game, yet it seems they use this forum as a focus point to censor negative feedback and complaints.

I would suggest putting your face to your comments on facebook to get a response, because it will not be forthcoming here, other other internet mediums where they are still trying to market their game.

Make your views heard here:

http://www.facebook....chWarriorOnline

That Q&A is from November, but nice try on the revelation.

[Greyfyl]

Joseph Mallan, on 16 January 2013 - 04:26 AM, said:

5 hours of play last night

This says so much about you.

Joseph Mallan, on 16 January 2013 - 05:17 AM, said:

Would you like it if the DEVs (who are only human) Came into the forum and answered us the same way we ask questions?
Example:
Player: I am not spending another F*cking dime till you fix "X".
DEV: Ok well I can't fix "X" til I F*cking have $X to pay my employees, who are doing the best they can. You are playing a Beta game for free you Dam Mooch, what more do you want?"

I personally would love to see the DEVs do that. Really I would.

You must work at McDonalds or Wendy's because you have no clue how customer relations works obviously. Customers get nasty, when you give customers a bad product they get really nasty. The customer is ALWAYS right. ALWAYS.

[Havyek]

Greyfyl, on 16 January 2013 - 05:35 AM, said:

You must work at McDonalds or Wendy's because you have no clue how customer relations works obviously. Customers get nasty, when you give customers a bad product they get really nasty. The customer is ALWAYS right. ALWAYS.

No, they're not. There are plenty of ways to tell them they're not in a polite, calm and reasonable fashion.

You being unhappy with a product or service, does not a poor product or service make. ESPECIALLY when you are FULLY AWARE that the product or service is incomplete and is a work in progress.

[Joseph Mallan]

Greyfyl, on 16 January 2013 - 05:35 AM, said:

This says so much about you.

Yeah I'm having fun playing this game!

Quote

You must work at McDonalds or Wendy's because you have no clue how customer relations works obviously. Customers get nasty, when you give customers a bad product they get really nasty. The customer is ALWAYS right. ALWAYS.

Except when they are being whiny lil pig headed morons. It's been 30 Years since I worked at BK. I knew a manager who told a ashat customer at Red Lobster they were not getting thier food comped and they would be more than welcome to never come back. If a customer is complaining like a civil level headed person then yes, work with that person. When that person come off like a 6 year old spoiled Premadonna, Spank em and send them to their room. Guess you don't have any childern.

Edited by Joseph Mallan, 16 January 2013 - 05:48 AM.

[smokefield]

Quote

Spank em and send them to their room

corrected :

Spank em and send them in a corner. so they can think about the whole thing.

[NitroDev]

Yes, by all means, harass the living bejesus out of them on every available venue until you get your way. That's how stuff gets done these days.

Edited by NitroDev, 16 January 2013 - 05:58 AM.

[Livewyr]

Foresight is not common enough in this world.. example: these forums.

[Felix]

Joseph Mallan, on 16 January 2013 - 05:17 AM, said:

Would you like it if the DEVs (who are only human) Came into the forum and answered us the same way we ask questions?
Example:
Player: I am not spending another F*cking dime till you fix "X".
DEV: Ok well I can't fix "X" til I F*cking have $X to pay my employees, who are doing the best they can. You are playing a Beta game for free you Dam Mooch, what more do you want?"

I personally would love to see the DEVs do that. Really I would.

I would love to see the devs do that as well.

Rude communication is still better than no communication at all.

And I would laugh in their face if they called it a beta as an argument

Is it released to the public? Yep
Do they advertise it around the internet? Yep
Are they asking the public for money? Yep

This is about as released as a F2P game gets.

[Grouch]

SpammyV, on 16 January 2013 - 02:45 AM, said:

Just to play devil's advocate here, when it seems like every thread in the forums is written to cast MWO in the light of a sinking ship, includes some kind of insult to the developers or publishers, and carries with it the armchair game designer tone of "I know how to make a game better than you do," well... I'd be less inclined to read the forums too.

Heck I am less inclined to read the forums. I'll be honest, I only skim these forums because they're so full of vitriol and so painful to read. I think I played MWO for a month or two before I ever made a post because I didn't want to tread in these waters. I have to go to the meme thread to get my spirit replenished and believe that I'm not the only one who is playing this game and having fun.

All I'm saying is that your own habit of negativity and abrasiveness might be the cause they don't want to read the forums.

Absolutely. I just read the General Patch Feedback Thread and it really discouraged me, There are like 40 posts, 2 are rather mild/positive, 38 are outright negative like "game sucks, bye PGI, blah blah". I thought "darn, the game really must be bad". But wait a minute, why am i having ridiculously high amounts of fun EVERY evening playing MWO? Sure the game has many problems, but the core gameplay/mechanics are still a blast. Also devs did not stop to read forums, the just read LESS. That is exactly what i am doing, cause many threads are redundant overly-harsh criticisms.

Speculation:

I guess the main problem is that PGI obviously has not enough staff workers. There seems to be a huge misunderstanding what PGI is capable of in a limited time frame. Partly due to the community, which is expecting AAA-Publisher work and time frames, partly due to PGI, which overestimated its own capabilities, and led the community to believe in this AAA-workframe in the first place with originally miscalculated plans for the game (like Community Warfare originally should be in the game already etc.)

The moment people realize PGI is more of the scale of an Indie-developer than a huge AAA-working machine, expectations should get more realistic.

All i can say is: PGI keep up the good work.

[Felix]

Grouch, on 16 January 2013 - 06:09 AM, said:

I thought "darn, the game really must be bad". But wait a minute, why am i having ridiculously high amounts of fun EVERY evening playing MWO?

There are people who defend WarZ to the death as well. My explination would be the same as those folk.

Low standards.

[PurpleNinja]

Felix, on 16 January 2013 - 06:12 AM, said:

There are people who defend WarZ to the death as well. My explination would be the same as those folk.

Low standards.

WarZ is even worse than MWO since you can loot the kills.
Just imagine if we can loot our teammates mechs after they're dead.

[EyeOne]

If the feedback on the forums was negative AND useful that would be one thing. But it's negative and most everyone here are ****s. So, I don't really blame them too much.

There are tons of things I want fixed about the game but that doesn't mean I become hateful, unprofessional, and immature.

[Felix]

PurpleNinja, on 16 January 2013 - 06:23 AM, said:

WarZ is even worse than MWO since you can loot the kills.
Just imagine if we can loot our teammates mechs after they're dead.

Oh just wait, looting will be added to the game, but they will call it "Salvage."

[Viper69]

Here is a hint. Game forums rarely get paid attention to by devs in any game especially general forums.

[Carnivoris]

DragonsFire, on 16 January 2013 - 01:12 AM, said:

Personally, I think their involvement has been more than sufficient as I would MUCH rather see them spend their time actually developing the game rather than the exhaustive and frankly fruitless exercise that these forums currently represent.

Yeah, I'd like to see them developing the game, too... but I'm not.

[Carnivoris]

The devs frequent reddit's MWO subreddit and even comment regularly.

http://www.reddit.com/r/mwo

If they want to ignore us, they'll have to do it everywhere. This is very disrespectful of them and shows that they don't give a **** about what's broken with their game. I'm thinking more and more that this is just a War Z-esque cash grab.

[BerryChunks]

Greyfyl, on 16 January 2013 - 05:35 AM, said:

This says so much about you.



You must work at McDonalds or Wendy's because you have no clue how customer relations works obviously. Customers get nasty, when you give customers a bad product they get really nasty. The customer is ALWAYS right. ALWAYS.

Greyfyl, on 16 January 2013 - 05:35 AM, said:

This says so much about you.



You must work at McDonalds or Wendy's because you have no clue how customer relations works obviously. Customers get nasty, when you give customers a bad product they get really nasty. The customer is ALWAYS right. ALWAYS.

Greyfyl, on 16 January 2013 - 05:35 AM, said:

This says so much about you.



You must work at McDonalds or Wendy's because you have no clue how customer relations works obviously. Customers get nasty, when you give customers a bad product they get really nasty. The customer is ALWAYS right. ALWAYS.

Nope. Ever see those signs "We reserve the right to refuse service to anyone" that they prominently and proudly display?

Customers are NOT always right. megacorporations are insulated from 10 or even 20% of pissed off customers and they don't really have to give two ***** about them.